Horrible place to work, if you have a choice, steer clear
Technical Support Representative (Current Employee) – Atlanta, GA – May 4, 2016
I assume that many of these reviews are a bit outdated. In my experience, Carestream is where technical skills go to die. You are hired in as a technical support representative but depending on your department (hardware or software) you may spend most of your time as a personal accountant/apologist. The software is terrible and ancient, it hasn't been updated in over a decade. They've recently combined several software services into one queue, many people only received 2 hours of training on an entire service suite. There is another service they've lumped everyone in with that NO training was provided on. There was no compensation for the essentially doubling our workload and we were not consulted at all. The implementation is horrendous, reps receive several calls that they must triage because they should not have received them in the first place. On top of poor decisions by senior management, the product is easily the worst software I have worked with in 10 years of technical support and it shows.