Pros: Free shift drinks, supportive manager
Cons: Low pay for the amount of stress
As a shift supervisor, you will either open or close. Depending on the size of the store, you may or may not have a team member to assist you during the very early or very late hours. If you are located in a Lund's, you will work by yourself for the first few hours and the last few hours, as Lund's stores are open much later and there are plenty of people around. If you work in a neighborhood store, you will always have someone else working with you. Opening includes setting up coffee filters, setting up espresso machines and timing the shots, setting up the bakery case, assigning registers, ensuring that the trivia is correct, and overall getting ready for the day. As the main product that we are selling is caffeine, the rush may be early in the morning if you are working at a drive-thru, serving the 9-5ers as they begin their day. The remainder of the day is working on register, or bar, or providing support if you have team members to cover both positions. Rushes can be stressful and hectic. Lines can get long, people can grow impatient, others might order several complicated drinks slowing the line down, coffee might run out needing to be brewed again, a team member might be new, or the machines might need to be repaired, requiring you to submit a work order. The best thing to do is to keep calm and set a positive example for your team members. Task delegation is a significant part of this role as there might be several things requiring attention at the same time. As for closing, the duties include setting up for the morning, weighing out coffees, cleaning the store, counting – more... down the registers, and filling out some minor paperwork. I find that I do not usually work with the store manager anymore, as my job is to be them while they are not on the floor. We communicate, and the store manager assists me with any problems/issues I may have with my role and with team members. The work/life balance is pretty good, as Caribou generally discourages overtime. Some challenges I have faced are meeting quotas to sell our special limited time only beans that seem to come out every month. The pay is not enough to be independent. I am thankful with how supportive management is with my personal goals after Caribou.
Coworkers can range from high school aged students to folks with degrees hit hard by the recession to retired folks who are working part time. I would say that for the most part, speaking for my location, that I got lucky in terms of team members. They seem to be hard-working and competent at their jobs. I have heard different stories of other locations, however, as I have not personally worked their myself, I cannot validate their claims.
Things I don't enjoy are the stress of the job that comes during a rush and the sometimes unreasonable demands that a customer might have of us. For example, a customer may demand several boxes of coffee to go right away while we are in the middle of a rush. Many demands come flying at us in different directions, but we are always expected to keep a calm demeanor and provide excellent service. We do the best we can, but sometimes certain things cannot be done right away, and we have to be straightforward, suggesting feasible alternatives. For the breadth of responsibilities we have and the multitasking, I feel that our pay is a bit too low.
I do enjoy the teamwork and the feeling of getting through a rush and the feeling of accomplishment that accompanies and of our small victories throughout the day. I enjoy seeing my regular customers and helping them have a better day by providing them with what they want. – less