A fast-paced environment with good personal interactions.
customer service/barista/cashier (Former Employee), Roseville, MN – July 8, 2014
From the moment I started work until I ended there was always something to be done as quickly and efficiently as possible here. I learned a lot about multi-tasking with taking orders at the drive-thru while working on making drinks at the same time. It was always important to stay organized and be very conscientious of what you were doing and how you – more... were speaking to the customers. Everything had to be done precisely in very little time so concentration is very important. – less
Shift Supervisor (Current Employee), Saint Paul, MN – July 7, 2014
Pros: free shift drink, free half pound of coffee/teas, 30% of anything caribou
A typical day at work consisted of taking guests coffee orders and delivering their orders. It also consisted of cleaning and prepping for the next shift. In addition it required for a flexibility and patience with both guests and co-workers.
Store Manager (Former Employee), Eagan, MN – June 30, 2014
Pros: free drink per shift
Fast-paced environment where the first half of your day would be spent at the front of the restaurant providing friendly customer service and providing the guests their specific order accurately My district manager was very supportive with personal and career growth. He spent a lot of time focusing on our individual strengths (once we all had completed – more... Strenghts Finders 2.0) and area of opportunities to help develop ourselves. The best part was getting to know the guests personally...they became "extended" family. – less
Team Member (Former Employee), Plymouth, MN – June 27, 2014
Pros: free drinks (one per shift)
Cons: almost no breaks
Caribou Coffee was my first exposure to a workplace and customer service. I worked there part-time in high school, and it was a great introduction to earning a living. I learned how to be very cordial with customers and attend to their needs while being mindful of store policy. My coworkers and I worked hard, however, advancement was difficult. I had – more... ambitions to be a shift supervisor, but circumstances made that extremely difficult. Our manager very seldom took the lead, and many managerial duties fell to my shift supervisors, who were not compensated for the extra work. I enjoyed making drinks the most. Being able to make many different drinks was fun and interesting. Though my experience was lacking in a few ways, I am still very grateful for the opportunity I had here to learn how customer service works – less
Supervisor (Former Employee), Birmingham, MI – June 23, 2014
Pros: benefits, free coffee, great oprotunity for advancement
Cons: very fast paced, long hours
Great place to make friends and meet interesting people. The Benefits are great, you only have to work an average of 20 hours a week and you get full medical, dental and vision as well as tuition reimbursement, paid time off and personal/sick time. Also, every employee and receives free stock in the company and free investment options. I really enjoyed – more... working for this company and loved the free pound of coffee every week. – less
Team Member (Former Employee), Eagan, MN – June 23, 2014
Pros: free shift drinks, discount on sales
Cons: taxing physical demands for movements your body does not perform normally.
Through my employment with Caribou I was able to hone in on my multitasking abilities and utilize my current customer relation skills. The best part of working at Caribou Coffee was how different the job skills were compared to what I've done in the past, it was refreshing.
Barista/Cashier (Former Employee), Atlanta, GA – May 30, 2014
Pros: free lunch, working in the airport, enhanced my cash handling skills, learning and making everyday caribou products
Cons: on call hours, and not enough hours
Caribou Coffee I feel was a great experience for the me it showed me the Pros and Cons of working in a fast paced work environment. It taught me how to deal with a wide variety of people. Working at Caribou Coffee has taught me be able to adapt to change at anytime. It has taught me to have a plan B in any situation. A typical day of an caribou employee – more... was full of bakery products , Learning, and the making of Caribou Drinks. My co-workers was what made the job fun. It taught me a variable lesson on how to deal with different people and things in the work place. – less
Shift Leader (Current Employee), White Bear Lake, MN – May 19, 2014
Pros: free coffee
Cons: low pay
A typical day at work is opening the store counting the tills and dealing with customers. What I have learned is that work and be fun and that the customers are generally in a good mood. The management has a fast turn around. I would say the every couple of months we have a new manager. My co-workers are the best we work great as a team and are willing – more... to help each other out. I wouldn't say the there is anything really hard about my job, and the most enjoyable part of my job it all the people I get to meet and know from co-workers to customers. – less
Supervisor (Current Employee), Washington, DC – May 19, 2014
Pros: its a fun job
Cons: short breaks
A typical day at work its getting customer the best quality drink and the fast speed service while still having some fun. I learn a lot of the coffee business and the quality of coffee different types and flavor. Love the customer some of then are like family.
Caribou is closing all of its stores in the Illinois market.
STORE MANAGER (Former Employee), Oakbrook Terrace, IL – May 15, 2014
All of the Caribou Coffee Stores in Illinois are closing. The culture was a little restrictive. It is very "Caribou" in that you are expected to adopt ALL of their methods and procedures. There isn't much freedom in the way of using experience from past positions. The employees here tended to be high maintenance and not willing to do much. It was a – more... very gossipy atmosphere, and many of the veteran employees were jaded. You are expected to work 47 hours per week. – less
Shift Supervisor (Former Employee), Palatine, IL – May 12, 2014
Pros: great coworkers, free 1/2 pound of beans weekly
Cons: very early morning hours
I personally loved working for this company. The management was a second family to me and I could go to them with any issues I ever encountered. I would communicate with over 100 customers per day, taking orders and managing my team. Sometimes the customers would be the hardest part of the job since their attitude coming in would always be the best – more... one, but it was my job to ensure that they left the door with a smile on their face and a quality product in their hand. – less
Team Member (Current Employee), Elk River, MN – May 3, 2014
Pros: flexible hours, company discounts, friendly staff
Cons: no breaks, high turnover
Opening the store, getting everything prepped for opening, customer service with a smile, cashiering, sales, preparing drinks and sandwiches, working as a team, in a timely manner. Learning about all the different coffee beans, and how to make the specialty drinks. I really enjoyed my co-workers and had fun with the customers. I think the hardest part – more... of my job was memorizing customer names and the recipes. – less
Shift Supervisor (Former Employee), Homewood, IL – April 15, 2014
Pros: fun place to work, fexible
I advanced to a shift supervisor in 2 months. some stores are better than others. This can be a great place to work depending on your store manager. I sued them for discrimination. So it depends on manager