Store Manager (Former Employee), 5 locations is Detroit area – August 18, 2014
Pros: amazing culture
Cons: no breaks
Caribou Coffee is a fantastic place to work. This is the company that gave me a shot as a salaried manager after I closed down my business. They are serious at winning, but fun, fair, and equitable in all respects. I enjoyed all of my 3 years there and all of the people that I interacted with. The hardest part of this job was closing 3 locations and – more... informing the team and customers in each situation. The most enjoyable part was interacting with the team and customers. – less
Store Supervisor (Former Employee), Minneapolis, MN – August 7, 2014
If you love coffee and you love people this would be a good place to work considering you get in with a good team, fortunately enough I was able to get in with a very efficient and cohesive store, this made my whole experience a lot better.
A typical day at work is working on the register. I interact with customers and take their orders, while simultaneously maintaining the drip brewed coffee. I also help those on the coffee bar by rinsing pitchers, and topping drinks as needed. Slow periods are used for cleaning, stocking and prepping coffee, and drinks.
While working at Caribou I learned – more... a lot about filling in where I am needed, and being able to read both customers, and my co-workers well.
My management is very good at communicating with me when I need to improve on things, and teaching me how to do a new task, though they are not very encouraging outside of that.
The most difficult part of my job is being on the coffee bar during a huge rush, and having to maintain the quality of each drink, while also making it in a timely manor.
The most enjoyable part of my job is getting to know all of the customers that come into the store. – less
A fast-paced environment with good personal interactions.
customer service/barista/cashier (Former Employee), Roseville, MN – July 8, 2014
From the moment I started work until I ended there was always something to be done as quickly and efficiently as possible here. I learned a lot about multi-tasking with taking orders at the drive-thru while working on making drinks at the same time. It was always important to stay organized and be very conscientious of what you were doing and how you – more... were speaking to the customers. Everything had to be done precisely in very little time so concentration is very important. – less
Shift Supervisor (Current Employee), Saint Paul, MN – July 7, 2014
Pros: free shift drink, free half pound of coffee/teas, 30% of anything caribou
A typical day at work consisted of taking guests coffee orders and delivering their orders. It also consisted of cleaning and prepping for the next shift. In addition it required for a flexibility and patience with both guests and co-workers.
Store Manager (Former Employee), Eagan, MN – June 30, 2014
Pros: free drink per shift
Fast-paced environment where the first half of your day would be spent at the front of the restaurant providing friendly customer service and providing the guests their specific order accurately My district manager was very supportive with personal and career growth. He spent a lot of time focusing on our individual strengths (once we all had completed – more... Strenghts Finders 2.0) and area of opportunities to help develop ourselves. The best part was getting to know the guests personally...they became "extended" family. – less
Team Member (Former Employee), Plymouth, MN – June 27, 2014
Pros: free drinks (one per shift)
Cons: almost no breaks
Caribou Coffee was my first exposure to a workplace and customer service. I worked there part-time in high school, and it was a great introduction to earning a living. I learned how to be very cordial with customers and attend to their needs while being mindful of store policy. My coworkers and I worked hard, however, advancement was difficult. I had – more... ambitions to be a shift supervisor, but circumstances made that extremely difficult. Our manager very seldom took the lead, and many managerial duties fell to my shift supervisors, who were not compensated for the extra work. I enjoyed making drinks the most. Being able to make many different drinks was fun and interesting. Though my experience was lacking in a few ways, I am still very grateful for the opportunity I had here to learn how customer service works – less
Supervisor (Former Employee), Birmingham, MI – June 23, 2014
Pros: benefits, free coffee, great oprotunity for advancement
Cons: very fast paced, long hours
Great place to make friends and meet interesting people. The Benefits are great, you only have to work an average of 20 hours a week and you get full medical, dental and vision as well as tuition reimbursement, paid time off and personal/sick time. Also, every employee and receives free stock in the company and free investment options. I really enjoyed – more... working for this company and loved the free pound of coffee every week. – less
Team Member (Former Employee), Eagan, MN – June 23, 2014
Pros: free shift drinks, discount on sales
Cons: taxing physical demands for movements your body does not perform normally.
Through my employment with Caribou I was able to hone in on my multitasking abilities and utilize my current customer relation skills. The best part of working at Caribou Coffee was how different the job skills were compared to what I've done in the past, it was refreshing.
Barista/Cashier (Former Employee), Atlanta, GA – May 30, 2014
Pros: free lunch, working in the airport, enhanced my cash handling skills, learning and making everyday caribou products
Cons: on call hours, and not enough hours
Caribou Coffee I feel was a great experience for the me it showed me the Pros and Cons of working in a fast paced work environment. It taught me how to deal with a wide variety of people. Working at Caribou Coffee has taught me be able to adapt to change at anytime. It has taught me to have a plan B in any situation. A typical day of an caribou employee – more... was full of bakery products , Learning, and the making of Caribou Drinks. My co-workers was what made the job fun. It taught me a variable lesson on how to deal with different people and things in the work place. – less
Shift Leader (Current Employee), White Bear Lake, MN – May 19, 2014
Pros: free coffee
Cons: low pay
A typical day at work is opening the store counting the tills and dealing with customers. What I have learned is that work and be fun and that the customers are generally in a good mood. The management has a fast turn around. I would say the every couple of months we have a new manager. My co-workers are the best we work great as a team and are willing – more... to help each other out. I wouldn't say the there is anything really hard about my job, and the most enjoyable part of my job it all the people I get to meet and know from co-workers to customers. – less
Supervisor (Current Employee), Washington, DC – May 19, 2014
Pros: its a fun job
Cons: short breaks
A typical day at work its getting customer the best quality drink and the fast speed service while still having some fun. I learn a lot of the coffee business and the quality of coffee different types and flavor. Love the customer some of then are like family.
Caribou is closing all of its stores in the Illinois market.
STORE MANAGER (Former Employee), Oakbrook Terrace, IL – May 15, 2014
All of the Caribou Coffee Stores in Illinois are closing. The culture was a little restrictive. It is very "Caribou" in that you are expected to adopt ALL of their methods and procedures. There isn't much freedom in the way of using experience from past positions. The employees here tended to be high maintenance and not willing to do much. It was a – more... very gossipy atmosphere, and many of the veteran employees were jaded. You are expected to work 47 hours per week. – less