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Carlson Rezidor Hotel Group
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11 reviews

Carlson Rezidor Hotel Group United States Employee Reviews

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DO NOT work at Rad Blu Philadelphia
Former Manager (Former Employee), Radisson Blu PhiladelphiaOctober 19, 2014
Pros: benefit plan
Cons: poorly managed. owners do not care.
This place has the worst reputation which is well deserved. Employees treated poorly and as if problems with property are owned by them and not the result of absentee Executive Team. Worst HR department for activities there is no unity and attempts are fake, forced and uncomfortable. Food in cafeteria is disgusting. Overworked and under appreciated mo matter what position. Carlson team are schmucks who lack professionalism and reward other no talent schmucks that will laugh at their inappropriate jokes and feed their egos. You will be thrown in with little to no guidance and then counseled and threatened with write ups if things are not done properly. By far the most poorly managed hotel. New owners more concerned about paying for renovations then paying their skeleton crew staff who do the work of two positions in a normal hotel for less pay. Hotel has bed bugs and vermin issues, frayed towels, holes and stained sheets. Housekeepers treated like slaves.
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Very educational about the different regions.
Reservation Sales Agent (Former Employee), Omaha, NEOctober 9, 2014
Pros: nice showcases
Cons: healthcare, scheduling
enjoyed the different visit with other countries& the 1 on 1 contact with the travel agents &hotel's.
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nimble mid-size company in a healthy industry
Vice-President, Revenue Generation (Former Employee), Eagan, MNJune 19, 2014
Pros: nimble work environment
Cons: smaller size presents challenges in a capital-intensive industry
Carlson Rezidor is a nimble mid-size hotel owner, operator and franchiser with a large international portfolio.

The people there tend to be driven and have a sense of urgency about responding to changing customer preferences and competition.

The teams are small and decisions can be made quickly and without a lot of bureaucracy.
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Fast paced and challenging
Director of Sales and Marketing (Current Employee), Cincinnati, OHNovember 20, 2013
Managing day to day operations, short and long term planning of the sales team, group and catering; Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Assist the General Manager in preparation of the sales plans, programs and annual budget.
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Company doesn't treat employees as people, just "workers" and numbers.
Manager (Current Employee), SeattleOctober 16, 2013
Cons: the company itself if horrible. bad culture and no one to listen or solve anything.
Corporate culture is unsupportive and dismissive of the field. Takes years to address recurring problems with employees and violations of policies. Low-wage workers treated as if they are nothing by upper management. They have a vice president who travels around and he makes sexually suggestive comments to hourly staff, racially charged jokes to management staff, and has been with the company for many years. He is the example of the company. The good managers are pushed out and away because they are overworked and under appreciated. Not a good place to work at all!
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Lacking in Fundamentals
Employee (Former Employee), Chicago, ILJune 22, 2013
Pros: good clentele. great neighborhood. follow the rules and management will leave you alone.
Cons: startup with many grey areas, no advancement, no union
The major flaw of the Radisson Blu Aqua Chicago is that is does not hold employees accountable for their work performance (Good or Bad). Below standard thrives here. The property is owned by a Shiek from Qatar so management does there own thing until a new policy is spontaneously implemented. The HR office is a place for getting yourself in trouble if you speak up about concerns. Other most problematic scenario is the cafeteria food. Its made of left overs from the banquet functions. Employees refuse to eat. While many of the departments are evolving to be efficient others are still not caught up due to the HR office not being run adequately. The Radisson Blu is a non union property.
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elp!
Reservation Agent/Customer Service Rep/Asst (Current Employee), Omaha, NEJanuary 7, 2013
boring!!! it is really boring!
I really don't have much to say except boring- oh did i mention boring
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Awful place to work in every way
Marketing (Former Employee), Minnetonka, MNOctober 22, 2012
Pros: nice building with a good cafe and small shop.
Cons: management, pay, atmosphere
Once the original founder's daughter left the company everything went into a state of flux. Management came in from Europe and tried to change what was a moderately successful business model. They tried to make their hotels something they weren't. And instead of investing in promotions, advertising and social media for their hotels they threw away money on internal branding, trying to convince hotel owners that the story about the original family was going to somehow matter to franchisees. They hired a very expensive advertising agency from New York to create useless marketing collateral that did nothing to help bring business into the hotels. In the meantime, the hotel owners had no real promotions, offerings or advertising and were left hanging with nothing of value coming out of the PR, marketing and IT departments.

There were regular sessions and conferences held on how to do business better, experts were hired and yet nothing ever changed. The company spent lots of money sending senior management to firms that were supposed to help them become better managers with little success. Top management turned over regularly.

The company also encouraged a sense of desperation amongst the employees. Everyone was afraid of losing their jobs, with massive layoffs happening constantly. Those that were still employed were treated so poorly that there was absolutely no morale whatsoever. No one was empowered to make decisions, and there was no competent leadership. In the course of almost eight years there I can't even count how many bosses I had. It was ridiculous. No one was valued, and the pay was well below what others in the industry were making.

This company is a sinking ship, if it hasn't already sunk. I wouldn't give this company one star but I have to.