Extremely large call Center in Bedford, Texas, very impersonal and unfriendly atmosphere.
Pros: Great Travel benefits, 401K, paid vacations, good health insurance.
Cons: Very short breaks and lunchs, and the extreme impersonal and unfriendly enviroment.
A typical day at work started by entering a large call center, the size of a football field and connect yourself immediately to the telephone gadgets and the computer system. The phones started ringing non stop the minute you signed in yourself to your computer.
I learned to be able to work with mostly woman of all ages and using 100 different perfumes which I was very allergic to, but with time I got used to them, and could breath better.
Management was on top of every call and any complaint they got from any of the Jr. and Sr. agents performance. They took immediate action to correct it with the agent, and made it clear that it can not be repeated without repercussions.
My co-workers were friendly at a minimum, since the time control and duties did not allow anybody to get to know anybody else well enough to be friendly. In occasions and during lunch, we said hello and exchange a word or two. We only had 30 minutes for lunch.
The hardest part of the work was the constant ringing of the phones that we were not supposed to ignore for more than certain amount of seconds, and the strict control that we were submitted to in that particular activity. Eventually we all got use to it, and would automatically answered them within the time limit.
The most enjoyable part of the job was assisting other agents in their daily activities as Sr. agent, and it was part of my duties, so in my case I had a little more flexibility than others.