Directed and controlled all phases of the branch.
Developed staff members of the staff to be fully trained and utilized to the optimum level.
Performed sales and customer service activities with assigned clients to increase gross margins dollars.
Managed the process of recruiting, hiring and branch sales of department.
Coached staff in sales and customer service techniques.
Scheduled and conducted regular staff meeting with branch.
Monitored the activities of staff to ensure department was providing optimum service levels.
Monitored the branches’ workers compensation and unemployment claims to minimize branch’s exposure and resulting expenses, ensured all federal, state, and local notices were current and posted.
Conducted three and twelve months Evaluations for permanent employee’s working directly for the hospitality department.
Supervised and managed Three Hundred temporary employees on a monthly basis.
Developed and implemented branch revenue and expense forecast.
Established a budget and assist with the development of short and long-range growth plans of the branch.
Implemented time management for staff on perm and temporary basis.
Created SOP (Standard Operating Procedures).
Developed and maintain high-level name awareness through the use of advertising and public relations.
Set and monitor pay and bill rates based on skill categories.
Communicated weekly with the corporate credit department and assisted with outstanding accounts receivable invoices.
Communicated and interacted effectively with all levels of staff and management.
Managed multiple tasks and meet deadlines.
Handled multiple problems simultaneously.
Strong management availability, very strong support, and extensive training in the hospitality industry.