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Account Manager (Current Employee) – Burlington, NC – October 21, 2013
Managing 600 accounts and 3000 contacts takes planning, positioning, and on-going analysis. The appropriate amount of coverage for each has to be determined to provide the most effective management. Planning includes having a minimum number of calls scheduled and knowing exactly who to call and when to contact them. Positioning involves knowing your customer's business, what they purchase, when they buy, how they make their purchases, and any internal or external factors that may affect their purchase decisions. I have this information available when speaking with my customer to ensure that I'm bringing value for my company in every customer exchange. I'm also aware of what they're not buying from me and pursue those upsell opportunities. On-going analysis keeps me abreast of account performance. I'm able to have intelligent conversations on sales/purchase performance even down to specific products. The goal is to uncover any potential issues that may affect purchases and maintain a high level of customer and product satisfaction. I take personal interests in my accounts and pride myself on delivering the best experiences possible.