A typical day for me consisted of file clerking. Minimum experience needed to perform my job. Decent environment to work in but very poor management in certain areas. Some co-workers are really great to work with. Others will do and say what's needed to their own benefit. The hardest part of my job is the limitations on opportunities to be creative.
Designer (Current Employee) – Burlington, NC – February 3, 2017
CBS is an amazing company with a great history. Being still privately and family-owned, they put attention and detail into every choice they make. Your daily life will differ depending what department you're in but with my job, I get tremendous freedom to try new things, grow, and learn. Their benefits are great and after job hopping most of my life, plan to stay with CBS for a very long time. I am very happy with my job at CBS and highly recommend applying if you are currently looking!
Fun very fast paced job,made the day go by quick. My co-workers were like family. Came into the job with little to no knowledge, and left with so much experience. Would still be working at Carolina Biological Supply Company, if we didn't move back to Florida.
Customer Service (Former Employee) – Burlington NC – January 3, 2014
I answered phone calls and emails. I also contacted customers who had back-order items and changed orders as necessary. I ran daily product reports, assisted in filing and helped other customer representatives.
Managing 600 accounts and 3000 contacts takes planning, positioning, and on-going analysis. The appropriate amount of coverage for each has to be determined to provide the most effective management. Planning includes having a minimum number of calls scheduled and knowing exactly who to call and when to contact them. Positioning involves knowing your customer's business, what they purchase, when they buy, how they make their purchases, and any internal or external factors that may affect their purchase decisions. I have this information available when speaking with my customer to ensure that I'm bringing value for my company in every customer exchange. I'm also aware of what they're not buying from me and pursue those upsell opportunities. On-going analysis keeps me abreast of account performance. I'm able to have intelligent conversations on sales/purchase performance even down to specific products. The goal is to uncover any potential issues that may affect purchases and maintain a high level of customer and product satisfaction. I take personal interests in my accounts and pride myself on delivering the best experiences possible.