Sales (Current Employee) – Northeast – May 22, 2014
I started with a name and quickly became just another number. Company is too top heavy with positions that do not create revenue. The folks at the bottom who do create the revenue are not given the tools or support needed to make the "numbers". When sales numbers are not met, it is the people at the bottom of the totem pole who have to answer as to why. Most stores are operating on skeleton crews. Not enough bodies to answer phones,unload trucks,load trucks, and take care of walk-in customers with the proper customer service that is needed to be successful on a typical day. A pay increase rarely happens,but your insurance and deductibles will increase, creating a pay cut instead. While again, management at the very top of the chain receive hefty bonuses and boast of "record quarters" (Google Watsco). Insurance and retirement are as basic as it gets. Bottom line is the only thing that matters are the investors, they are not concerned at all with customer service/satisfaction or that of their employees. Run as fast as you can away from this company and don't look back!!!
Support Staff (Former Employee) – Northeast – December 8, 2017
They bring you in with promise of bonuses that haven't happened in years. Raises haven't been given out in same time. Management has no clue what goes on from day to day tasks. Warehouses aren't up to date on codes. No team morale. Same people that complain everyday are ones that will never leave, but infect the staff. Controller promotes staff with no business credentials,and no leadership abilities at all. Most unprofessional place I've ever worked for.