Responsible for managing the operations of the financial aid department at the ground campus in Tucson, AZ which consisted of implementing new strategies to be more effective and efficient, identifying areas of opportunity to improve processes through streamlining current operations with intentions of reaching and exceeding short term and long term organizational goals.
Day to day tasks include but are not limited to running reports through CampusVue to manage department functionality. These reports include new student reports for enrollment service, contract aging detail reports for collection purposes, potential grad reports to ensure all graduates are fully funded, undisbursed aid reports to resolve disbursement issues that would hold up funding, student master summary report to monitor students who are not meeting academic requirements such as SAP.
Managed campus based aid allocations to ensure SEOG funds were awarded according to need based policy and did not exceed allocation. Managed FWS funds including hiring and designating FWS students to different campus functionalities.
Responsible for student account management which included students with cash payment plans and tuition options contracts.
Responsible for staffing the student finance department based on budget, student population and business need. Also responsible for monitoring training and development of new student finance staff members.
Responsible for the development and success of the student finance advisors. Conduct observations on tuition planning meetings between advisors and potential students. – more... Ensure proper verbiage is being used for compliance purposes and that advisors are adhering to the company’s integrity TEACH value.
Provide feedback to advisors in one on one coaching sessions to help develop professionalism through interactive communication to increase productivity, self-growth, discipline and higher business acumen.
Review Individual Development Plans for short term and long term goals.
Review Individual Performance Plans per company performance metrics to hold advisors accountable for performance, productivity, development, efficiency and effectiveness.
Created and monitored schedules to coincide with enrollment services hours, campus hours, and business need keeping in mind that students always come first.
Held daily huddles, weekly meetings, and monthly performance reviews to properly disseminate updates through different channels allowing for transparency of Title IV, regulatory compliance, regional, or corporate information. – less