Carrington Mortgage Holdings Employee Reviews in United States

Showing all 7 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paste hightly technical work environment
Customer Advocate (Former Employee) –  Santa Ana, CAOctober 24, 2013
A typical day at work: research and respond to escalated complaints from borrower's, attorney's, and regulator agencies. I learned basic knowledge of all phases of mortgage banking servicing division, skills to create reports, and both verbal and written communication. The company had highly experienced management and my co-workers were a joy to work with. The hardest part of the job was mitigating loss when the company made errors. The most enjoyable part of the job was being able to amicably resolve a customer's complaint.
Pros
great benefits
Cons
the job was occasionally highly stressful
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Top notch benefits and fast growing company with advancement opportunities and trainging programs
Customer Advocate (Former Employee) –  Santa Ana, CAAugust 4, 2011
It is always refreshing to work for a company with management and staff that have excellent work ethics and integrity. This company has excellent employee benefits and training programs and opportunities. Their Human Resource Department is, by far, the best I have ever experienced.
Pros
excellent benefits
Was this review helpful?Yes5No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok place to work
Desktop Support (Current Employee) –  Santa Ana, CAFebruary 12, 2015
It can be way too stressful, it has the potential to be a great place to work, but isn't also management tries to be helpful and fair
Pros
pay
Cons
boiler room like feel, no real career advancement.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unpredictable environment
Recruiter (Former Employee) –  Santa Ana, CAAugust 10, 2013
As with any mortgage company Carrington has it's ups and downs. I was hired with the impression that the hiring needs were just about to take off in a direction that would require a lot of recruiting efforts. Unfortunately, nothing was set in stone and that never happened. I was laid off as a result of that just after being there 8 months. I left my previous company after almost 6 years for this position. The recruiting department really lacked structure and didn't follow any actual process making it challenging to do my job efficiently. The applicant tracking system wasn't the least bit sophisticated either. Hiring managers were not willing to listen to the recruiters and what their opinions were on candidates they were hiring. There is a lot of nepotism there and it felt as if the recruiters were just paper pushers. Other departments may not be the same but I did not have a positive experience here.
Pros
casual monday's and friday's
Cons
benefits not good, compensation not competitive
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good To Employees
Senior Broker Compliance Analyst (Current Employee) –  Aliso Viejo, CASeptember 11, 2014
The company takes care of their employees. They do what they can to work with you when situations come up.
Pros
management and benefits
Cons
not much room for advancement
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Be Prepared...
Cash Operations Disbursements Specialist (Former Employee) –  Santa Ana, CAAugust 12, 2015
Typical Work Day:
Typical 8am to 5pm Monday thru Friday work week. Work load spilt amongst two associates. Reconciliation of prior work day accounting done within the first hour of work. Receive most files, normally 8 to 10 totaling +$1million, for payment disbursement from various departments during 8am to 12pm. Initial formatting and missing account coding completed prior to 12pm. Formatted files sent for approval to various departments and subsidiaries prior to 12pm. Hopefully receive files back prior 1:30pm. Complete formatting all files prior 2:30pm. Handle emergency rush check requests, usually 15 to 20, during 9am to 3:30 pm. Script file data into proprietary accounting data system, Fiserv, for check runs. Complete check runs, normally average 500 to 700 checks, prior to 4:00pm. Verify run and prepare checks for mailing prior to 4:30pm. Prepare verification check run data for next day reconciliation.

What I Learned:
Reinforced importance of time management. Learned to navigate the Fiserv accounting system.

Management:
Mixed bag. Operational supervisory level are decent to exceptional, but unable to reference relevant standard operating procedures (SOPs). SOPs are missing or have not been updated in years. Some middle and upper management unaware of operational deficiencies, capabilities, and limitations. Human Resources (HR) is good, although overburdened due to excessive turnover. Heavily reliant on temp agencies.

Coworkers:
Excellent. Vast majority are willing to work hard long hours. Training for new associates conducted primarily by coworkers and
  more... not by management.

Hardest Part of the Job:
Communication with management.

Most Enjoyable Part of the Job:
Coworkers.
  less
Was this review helpful?YesNoReport

Overall rating

3.6
Based on 7 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.0
Job Security/Advancement
3.1
Management
3.4
Culture
3.3

Carrington Mortgage Holdings Reviews by Location