Fast paste hightly technical work environment
Customer Advocate (Former Employee) – Santa Ana, CA – October 24, 2013
A typical day at work: research and respond to escalated complaints from borrower's, attorney's, and regulator agencies. I learned basic knowledge of all phases of mortgage banking servicing division, skills to create reports, and both verbal and written communication. The company had highly experienced management and my co-workers were a joy to work with. The hardest part of the job was mitigating loss when the company made errors. The most enjoyable part of the job was being able to amicably resolve a customer's complaint.
the job was occasionally highly stressful