CMS will promise you the world and then change all the rules.
Customer Service (Current Employee) – Westfield, IN – October 12, 2015
The training is crammed into 2 weeks for the minimal amount of information and then throw you to the wolves. The hourly pay is the only thing you can depend on. No Quality Control chart is given but they will base your bonus on this, and no bonus explanation is available either. It is a waste of time talking to management or HR to get answers, as they will just not answer you or give you the run around.If you hired in for Customer Service then be prepared to be collections, Bankruptcy, escrow or anything else. Asking for financials & very personal questions to borrowers. Be prepared to share your desk, including all sickness & germs. Smile, because they will as they stab you in the back. Oh, don't forget that transferring a call to the correct department is NOT really an option, that dept, isn't willing to take the call. Good luck,
you really are going to need it.