A daily challenge to provide resolution to customer issues, while balance the demands of management changes.
Customer Service Representative II, Charleston, WV - July 5, 2015
A typical day of work involved 30-50 incoming calls regarding coverage and claims.
It was a learning experience as workflow changed constantly.
Management was at a constant rotation, each with their own definition of company goals.
Coworkers shared resources and skills to assist the customers to the highest level possible.
Even with changing management we worked as a team and had high performance levels.
The hardest part of the job was to let it go at the end of the day.
The most enjoyable part of the job was the appreciation and recognition given by the customers.