Pros: stable $38 k per year
Cons: puppet ceo, director of transportation dept has no authority only excuses, "mysterious" board of directors messes with your life. job is as is, expect no change or advancement.
I have been meaning to write a review, out of sympathy to all of the future prospective CaseStack Account Reps, for the past 8 months. My experience at CaseStack was very hopeful at first. It had great middle managers, a true rarity, and the director of our department seemed very optimistic and helpful. They offer a 38k base, which isn't bad, with a commission plan to make another 38k based on hitting your quota. This is where the trouble lies. No one has/can hit their quota. You go into this job thinking you will make $65k-$85k per year (as the director advises you) but in reality you make 38k. They have a very elaborate commission calculation that no one can explain, except the director, and they offer no reconciliation as to why you were paid what you were paid. When I brought this up, the director simply berated me for not understanding the highly complex commission calculation (he was a huge bully). They even withhold 20% of your commission check if your customers didn't pay within 30 days (quietly known as the CaseStack tax), which is really unfair! Overall only about 5 out of 25 reps were getting commission checks. The other reps around me were some of the most dishonest, conniving, unscrupulous people I have ever met. They would over charge people and laugh about how much they "screwed" them. One of them would brag to others about how much he loved lying to his customers. They batch hire 5-8 people at a time knowing that only 1 will likely manage to meet the requirements of the unrealistic quota.
On the other end, and in my situation, I was successful and met the quotas – more... on a monthly basis. However, they raise the quotas, significantly, on a year to year basis. So anyone with half a brain sees that they have to sell more just to make the same amount of money. In reality you make CaseStack more money as they raise your quota, and you make less. Many of the other people I worked with left for this reason and, ultimately, I did as well.
Overall, if you want to learn how to be a freight broker, go to CaseStack, but you will leave eventually with a bad taste in your mouth. – less