There is a staggering lack of communication between all departments, as well as the management within individual departments. The account reps are rude and generally ignorant of how anything outside of their immediate job works. Finance appears to be made up as it goes along. CaseStack operates like it just opened its doors, not like it's been open for 18 years.
To top it off, the CEO left a five star review of his own company on here. Way to skew the rating up in an unbiased way.
Poor management, No communication, No respect for employees