Catamaran was a good place to work. There was close communication between managers, supervisors, and their teams. The work was important, helping our customers understand their health benefits and helping them get the medications they needed in a timely manner.
Catamaran was bought by Optum (United Healthcare) shortly after I retired. They now operate as OptumRx. Many of the supervisors and team members are still working there, but I don't know what it is like working for under the new company.
Strong bond between co-workers, free coffee in the lunch room, and frequent activities or contests to keep the job interesting.
The job requires you to stay at your desk, on the phones, at all times except for breaks. The desks were not ergonomically designed, so this is not good for your physical health.