Field Site Support, 11 locations throughout NW/SE DC
TECHNICAL SUPPORT ENGINEER (Current Employee) – Washington, DC – August 1, 2013
Having multiple field locations to support, your day is very busy. I work out of SW DC but reside in NW. We have a Nationwide Service Desk to assist the initial call/ticket. Unresolved tickets are then routed to the local support buildings tech's and field admin for troubleshooting to resolution. Currently supporting 300 plus GSA end users on my own including: White House, USSS, State Dept, Navy Hill, St Elizabeth Campus (SE), & Bolling N / AFB. Everyday brings something new, resulting in all ascepts of PC maintenance and troubleshooting -Imaging, AD, VPN deskside/remote support & Customer Service.
Looking to acquire a career closer to home in the Fort Meade or surrounding area. Currently reside in Anne Arundel County MD.
ability to plan and scedule your day
very little time, long commute