Public Trust Clearance
Image laptops using Ghost client
Remote into clients computer to troubleshoot and solve complex issues using
Track and resolves tickets using Unicenter ServicePlus Service Desk
Create and manage accounts using NETIQ (similar to active directory)
Create and manage computers using NETIQ
Provision and manage VOIP phones using Cisco Unified Provisioning Manager
Working knowledge of XP, Vista, and Win 7
Familiarity with Microsoft Office 2007/2010, Lotus Notes, Google Gmail.
Demonstrating experience moving, installing, configuring end user computers in
an Enterprise IT environment
Maintaining Operating Systems within an Enterprise IT Environment
Detail oriented and able to precisely follow documented procedure
Working as member of integrated project team to deploy and upgrade over
multiple information systems at many offices throughout the United States
Performing desktop, mail, and user data migrations with 0% loss of information
Providing Tier 1, 2, & 3 Help Desk support to resolve user issues with custom
applications, Microsoft Office Suite, Windows XP Professional, peripherals,
internet and network connectivity
Conducting hard drive analysis, firmware upgrades and secure configuration of
Configuring issued Gov’t mobile devices such as Blackberries, Droids, & Apple products.
Troubleshoot complex network printer and local printer issues.