Working at the airport was very challenging. It starts when the passenger approach us to our check in counters, then greet them with smile then checking their travel documents and doing security questions, and tagging their luggage to their final destination.
Some passengers telling us what they feel when they're going to travel. Some of them doesn't want to leave, some feel excited and some our very anxious because its their first time. We just give them advise for them to relax and foe them to feel that they are not alone.
In Cathay Pacific, we do our business Service Straight from the Heart. This is out banner to give the best quality of service to the passenger.
About my co-workers, we treat each other as family. In times that the flight was disrupted, we push each others back not to give up. Even though we are tired, we always end up smiling and celebrating because we finish the flight and we render service straight from the heart to each passenger that we handled.
The hardest part of the job, is when there are irate and unruly passengers. Sometime we get harassed by them but still we need to handle them professionally. Even though them flight was disrupted, as long as the passengers behave accordingly we can still managed everything. In Manila, we used to handle flight delays because of the air traffic congestion.
The most enjoyable part of the job, is when the flight was open and we dispatch the flight on time.
Free lunch and overtime pays
Unused breaks and health issues