Every employee - from dining staff and maintenance to upper management - is trained in customer service for the elderly population that is served. The attitude of caring for the residents is infectious!
I work at two different sites: the Nursing Home, and one of the Assisted Living residences. The job duties differ but there is some overlap. A "typical" day might start with opening the building, cleaning and disinfecting the reception area, and delivering newspapers to the nursing stations. The phones usually don't get busy right away, so I catch up on routine tasks: logging maintenance work orders, preparing clothing to be laundry-labled (all done in Excel), checking and follow up with email (Outlook), keeping marketing packets stocked and current. When the phones start to ring, I am very busy with managing multiple calls at once and transferring appropriately. Visitors arrive and must sign in; I welcome them and give direction. I will take meal registrations, update records and documentation (Word and Excel), and perform many other office functions which I must prioritize around clinical emergencies, resident concerns, and many phone calls. If I am working the evening shift, I will clean up the reception area and lock up the building,
I have learned how to communicate with a very diverse population of public and residents. I have increased my ability to listen carefully, especially to the "underlying" concerns that might not be verbally expressed. I have sharpened my applicable office skills, especially office machines, mult-line phone systems, and MS Office.
My co-workers also are a diverse group. I have learned to understand different points of view and to get the job done despite different work styles and personalities.
The hardest part of my job is that I don't get any breaks. I cannot leave the reception area for any length of time. That means I have to make a quick bathroom stop, or go wash my hands before I eat at the desk.
The most enjoyable part of the job is the ability to merge my interests in helping others with my desire for organization, efficiency, technology, and solving problems.