It is obvious that this company loves what it does
Receptionist (Current Employee) – Minneapolis, MN – January 11, 2015
Every employee - from dining staff and maintenance to upper management - is trained in customer service for the elderly population that is served. The attitude of caring for the residents is infectious!
I work at two different sites: the Nursing Home, and one of the Assisted Living residences. The job duties differ but there is some overlap. A "typical" day might start with opening the building, cleaning and disinfecting the reception area, and delivering newspapers to the nursing stations. The phones usually don't get busy right away, so I catch up on routine tasks: logging maintenance work orders, preparing clothing to be laundry-labled (all done in Excel), checking and follow up with email (Outlook), keeping marketing packets stocked and current. When the phones start to ring, I am very busy with managing multiple calls at once and transferring appropriately. Visitors arrive and must sign in; I welcome them and give direction. I will take meal registrations, update records and documentation (Word and Excel), and perform many other office functions which I must prioritize around clinical emergencies, resident concerns, and many phone calls. If I am working the evening shift, I will clean up the reception area and lock up the building,
I have learned how to communicate with a very diverse population of public and residents. I have increased my ability to listen carefully, especially to the "underlying" concerns that might not be verbally expressed. I have sharpened my applicable office skills, especially office machines, mult-line phone systems, and MS Office.
My co-workersmore... also are a diverse group. I have learned to understand different points of view and to get the job done despite different work styles and personalities.
The hardest part of my job is that I don't get any breaks. I cannot leave the reception area for any length of time. That means I have to make a quick bathroom stop, or go wash my hands before I eat at the desk.
The most enjoyable part of the job is the ability to merge my interests in helping others with my desire for organization, efficiency, technology, and solving problems.less
the company really cares about the residents.
i don't work with clinical data which is what i am trained to do.
HHA/CNA (Current Employee) – Minneapolis, MN – August 19, 2014
A typical day at the assisted living section of the job is demanding, but fun due to the accommodating and lively residents. I was able to learn so much, especially as a nursing student, the medication administration helps to know much about name of drugs and what they are used for. The management is ok, but my co-workers are fun to work with, we do a lot of team work. which makes the job less stressful. The hardest part of the job is the house-keeping, the most enjoyable part is the friendly nurses and residents.
Great work environment. I like the variety of skills we perform and also the teamwork that is shared with my coworkers. Many activities for the residents to participate in. Have enjoyed my stay with this company. I would recommend it!
Receptionist (Former Employee) – Minneapolis, MN – May 13, 2013
Answer phones and greeting people was enjoyable. I learned to be patient with elderly people; it was an assisted living facility. My co-workers were very helpful, friendly cooperative. Sometimes the hardest part of the job was not always saying "yes" to other worker's when they wanted me to fill in their shifts. The most enjoyable part of the job was interacting with the elderly resident's.