As clinical informaticist I was involved in the implementation of a new electronic medical record system. Teaching staff and staff support of the electronic medical record system as well as other applications used in the 24 hospitals that are served by Catholic Health Partners. Support was done at the elbow of the end-users (employees) and via telephone. Co-workers were very knowledgeable and helpful. On-call could be difficult at time but I mostly enjoyed by job as I was learning every day.