Productive place, and fun on breaks and lunch with a ping pong table
Customer Resolutionist Specialist (Former Employee) – Phoenix, AZ – December 10, 2012
I worked at Cavalry Portfolio Services for almost 6 years. Overall a great company with a great work atmosphere. I learned to negotiate with people to help them get what they wanted and also to what the company wanted, which was their debt to be resolved for the fairest price in the most reasonable amount of time due to both customer and company's needs. I learned to be a team player and help other team mates excel in their talk off, as well as skip trace helps. The hardest part of the job would be up to me, how to handle a negative outcome and not carry it on to my next call. You can only help those who want to be helped and those who are willing to make the effort. The best part of the job was when a customer was completely satisfied with how I dealt with their delinquent accounts in a professional and courteous manner, and not in a condescending or negative manner. And when we closed their account with Payments that they could afford or if needed, a settlement. Management was always there to lend a 2nd voice if needed, to help close the call.
free end of the month lunches and holiday luncheons.
a lot of hang ups and rejection