Resolution Specialist (Former Employee) – Phoenix, AZ – January 30, 2016
good company to work for, they care about their employees. they give you 250 if you come to work on time which is good. it's an individual bonus. managers are hands on when it comes to helping you get a bonus,
Resolution Specialist (Current Employee) – Tulsa, OK – July 20, 2015
this company started out great to work for but has diminished greatly and has gone down hill. They have laid off a lot of people and and continue ways to cut corners to save money instead of take care of their employees. several employees are looking elsewhere. Management say they care but they dont show it. The most enjoyable part of this job is helping the customers . ... the CEO Laid off several people so that he could buy another multi million dollar house.
Resolution Specialist (Former Employee) – Saint Paul, MN – July 7, 2015
Helped customers find a solution to their debt problems by giving them payment options to pay off their debt. I learned that there are many payment options that debt collectors can give customers to help pay off their debt no matter what financial situation the customer is in. Management was there to help whenever we had a question. Co workers were helpful also whenever a question arose or a customer wanted to speak with someone else. Hardest part of the job was asking customers for money and cold calling. The most enjoyable part of the job was having the customer tell me how thankful they are that I helped them find a way to pay this off. And also how they thought up different activities we can do outside of work together as a company.
Legal Support Administrator-Collections (Former Employee) – Hawthorne, NY – April 17, 2015
Fun workplace,Productive, Plenty of work to do. To work in a fast pace company as Cavalry Portfolio Services. You have to do a things to do list every day. I found this job to be very easy to do. This was my first job when I returned to n.y. Before then I was in management for the phone company working in Ga.
Always celebrated birthdays
I think employees should be hired according to their experience.
On a daily basis would skip trace and call customers to work out arrangments.
Collections Representative (Former Employee) – Phoenix, AZ – March 2, 2015
Everyday there was a different que to work. I would skip trace where the customer lived and their phone numbers. I would then call the customer to try and work out payment plans. The company liked coworkers to help each other, with finding customers. So It was a team based job. It was difficult sometimes working with different point of views from different coworkers. In the end I learned how to work with peoples personalities.
they had a lot of incentives to keep everyone motivated
there was some favoritism towards certain employees.
Legal Clerk- Bilingual (Former Employee) – Hawthorne, NY – February 17, 2015
Was hired to work in the independent lawyers office affiliated with Cavalry as a Cavalry employee. I was hired for my Spanish language skills to handle the debtors that were Spanish speaking. When I first got there I was put to sort, bundle and prepare thousands of legal notices for change of legal counsel for Cavalry. It took only me, 1 person to do it in one week and between the other 6 people in the office they barely got through a few hundred in twice as long. Once I finished that they started training me in how the legal department works in the Lawyers office. One of my first clients that I dealt with was a cellphone bill that was not paid and it was in collections and about to be sent to court for that persons bank account to be frozen or the account was frozen and the client called to see why. I spoke to them got the details of what was going on, reviewed the information in the system and also the acquired cellphone bills to the persons numbers on file and also others that were given for reference to reach them. As I reviewed this account I realized that none of the numbers given or on file were associated with this cellphone account. I took it to the Assistant VP of legal for final review and in 10 minutes or less I returned with a stop collections notice because it was Identity theft. My office Supervisor was the Assistant VP's fiancee and she got jealous that I could get a response within so little time and without him questioning me multiple times. Every time anyone else went to him they were questioned severely and asked to provide more proof, etc. I did not getmore... that at all. I had another client that had a very complicated issue and my supervisor got mad with him and also threatened him over the phone. When he finally called back and spoke to me he explained things to me because I showed compassion and also some kindness and respect to him. When the Assistant VP checked out this information he realized that they had no choice but to make a deal with him for a payment plan and they could not garnish his wages because another company had a garnishment already in place before us. My supervisor had to eat humble pie and she did not like that. After 3-4 weeks there which was longer than others lasted, she got me fired. They told me that I did not fit in and that it was not going to work. I was fired for the same reason I was hired and envy.less
Resolution Specialist (Current Employee) – Valhalla, NY – June 19, 2014
I love the culture of the company. The people are wonderful. The management is very supportive. Hardest part of the job is making contact with customers to settle their debt that Cavalry owns. The most enjoyable part is making the deals.
Resolution Specialist (Current Employee) – Valhalla, NY – March 4, 2014
Typical day at work entails making roughly 200 outbound calls, while still receive incoming calls. I work in a very people friendly environment, with easy to deal with managers. The hardest part of the job is simply just not being able to fulfill every client's needs. The best part of the job however is knowing that I make a client happy by helping them however I can. Simply by working with them to help pay off their debts.
ping pong table, room for growth within the company (different department)
Resolution Specialist (Former Employee) – Tulsa, OK – December 18, 2013
Stress is extremely high at Cavalry, salary is low for the quality of people they need for their job. Also, you never know when your schedule will change and if it will fit your lifestyle. There is also a strong racial tension there. White employees are punished for many things that black employees aren't (e.g. tardiness, language). Health Insurance is very expensive, even with the wellness program, which is very invasive.
great location, some good employees
racism, health care expensive, schedules constantly changing
COLLECTOR (Former Employee) – Phoenix, AZ – December 16, 2013
WILL SAY FOR CAVALRY THE COMPANY DOES CARE FOR ITS EMPLOYEES AS WELL AS THE CUSTOMERS. THEY HAVE EXCELLENT TRAINING PROGRAMS, THEIR IS ROOM FOR ADVANCEMENT. I WILL SAY THAT THE MANAGEMENT THEIR DO CARE FOR THEIR EMPLOYEES. THE HARDEST PART OF THE JOB IS STAYING IN COMPLIANCE WHEN CALLING ON ACCOUNTS..THE LEGAL STUFF IS CONSTANTLY CHANGING ALL THE TIME... THE ENJOYABLE PART OF THIS IS HELPING PEOPLE...IT MAKES YOU FEEL GOOD ABOUT YOURSELF WHEN YOU HELP THE CUSTOMERS SEE THAT THEIR IS A LIGHT AT THE END OF THE TUNNEL.