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Cavalry Portfolio Services
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20 reviews

Cavalry Portfolio Services Employer Reviews

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Not bad
Collector/Manager in Training (Former Employee), Phoenix, AZJuly 27, 2014
Collections, so not fun.
Worked with fun people, which made it a better environment.
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Productive and fun environment
Resolution Specialist - 2nd Effort (Current Employee), Saint Paul, MNJuly 21, 2014
Pros – They live and breathe their CORE VALUES in every aspect of the company. No matter what department you work in, or your position, there is a sense that they care.

Cons – Sometimes the support staff runs thin because they have full plates.

Advice to Senior Management – Continue to look for people who can buy into the core values
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Working with wonderful people.
Resolution Specialist (Current Employee), Valhalla, NYJune 19, 2014
I love the culture of the company. The people are wonderful. The management is very supportive. Hardest part of the job is making contact with customers to settle their debt that Cavalry owns. The most enjoyable part is making the deals.
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People friendly environment
Resolution Specialist (Current Employee), Valhalla, NYMarch 4, 2014
Pros: ping pong table, room for growth within the company (different department)
Cons: no job security
Typical day at work entails making roughly 200 outbound calls, while still receive incoming calls. I work in a very people friendly environment, with easy to deal with managers. The hardest part of the job is simply just not being able to fulfill every client's needs. The best part of the job however is knowing that I make a client happy by helping – more... them however I can. Simply by working with them to help pay off their debts. – less
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Many good employees that are over looked
Resolution Specialist (Former Employee), Tulsa, OKDecember 18, 2013
Pros: great location, some good employees
Cons: racism, health care expensive, schedules constantly changing
Stress is extremely high at Cavalry, salary is low for the quality of people they need for their job. Also, you never know when your schedule will change and if it will fit your lifestyle. There is also a strong racial tension there. White employees are punished for many things that black employees aren't (e.g. tardiness, language). Health Insurance – more... is very expensive, even with the wellness program, which is very invasive. – less
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GOOD COMPANY TO WORK FOR.
COLLECTOR (Former Employee), Phoenix, AZDecember 16, 2013
Pros: the cavalry cash, the thanksgiving dinner
Cons: keeping current with compliance
WILL SAY FOR CAVALRY THE COMPANY DOES CARE FOR ITS EMPLOYEES AS WELL AS THE CUSTOMERS. THEY HAVE EXCELLENT TRAINING PROGRAMS, THEIR IS ROOM FOR ADVANCEMENT. I WILL SAY THAT THE MANAGEMENT THEIR DO CARE FOR THEIR EMPLOYEES. THE HARDEST PART OF THE JOB IS STAYING IN COMPLIANCE WHEN CALLING ON ACCOUNTS..THE LEGAL STUFF IS CONSTANTLY CHANGING ALL THE TIME... – more... THE ENJOYABLE PART OF THIS IS HELPING PEOPLE...IT MAKES YOU FEEL GOOD ABOUT YOURSELF WHEN YOU HELP THE CUSTOMERS SEE THAT THEIR IS A LIGHT AT THE END OF THE TUNNEL. – less
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Ok Company
Telecommunication sorter (Current Employee), Tulsa, OKNovember 15, 2013
Pros: enviroment
Cons: pay
You go to work, sit at your desk and make hundreds of phone calls
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Not so good
Resolution Specialist (Former Employee), Tulsa, OklahomaSeptember 30, 2013
The position was completely different than the training. As well as HR told me the hours of the position which was different than what was announced on the 3rd day of the job. No warning of a need to be flexible.
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I love my job
Resolution Specialist: (Current Employee), Phoenix, AZSeptember 14, 2013
Pros: flexabilty, freedom without dictation
Cons: benefits are expensive
My typical work day includes educating customers on the benefits of paying their bills, i love my co works as well as management, i enjoy the typical everyday morality of company
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Fun and Productive
Resolution Specialist (Current Employee), Tulsa, OKAugust 21, 2013
Pros: you have the potential to make good money.....if you bonus
Cons: unfair practices
This job requires a lot of patience. This job can be fun if you make it, but is easy to fall into depression. If you are the type to let negativity roll off your shoulders than this is a great place for you. I just wish this company was fair in its practices, where you made money due to skill and knowledge, not because of luck or being a pet. I was – more... a re-hire for this company and sad to say that I regret coming back. This is my stepping stone and can not wait to get my career started for me and my family. – less
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Good work place setting.
Debt Collector (Former Employee), Saint Paul, MNAugust 8, 2013
Company trains you well, good opportunity for growth. Paper you are collecting is hard to collect. Its the bottom of the bottom of the barrel and 100 or more people have already tried collecting it. Expect base pay and that's it.
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Collections Agent
Team Leader (Current Employee), Saint Paul, MNFebruary 25, 2013
Pros: great training. simple job.
Cons: overwhelming sometimes due to the nature of the business
The job itself is not as bad as it sounds. Cavalry has a better approach to collections than other agencies of this sort. More customer service like. While there is the ability to make some decent money, it takes a long time to build your post-dated growth. I've been there for nearly three years and haven't yet topped over $30k and that's with a couple – more... of decent commission months.

A typical day at work involved constant dialing and some incoming pre-sorted calls.

I've learned that it's much easier than I thought it would be.

Management is distant at best. Not really interested in your betterment.

As for the co-workers, the environment is hostile at times. There is a lot of petty gossip and unprofessional behavior from many and since they hire at a low range there is a certain level of maturity that comes with higher salaries. Management has a high tolerance for this therefore if you are a professional, this may not be the job for you.

The hardest part of the job is the consistent changes to the FDCPA laws. There's always something new that has to be said, done or ceased while communicating with the public.

The most enjoyable part of the job was the simple fact that you go to work and come home without having to bring it with you. There is also a lot of flexibility with scheduling. – less
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Poor management and job security
Certified Resolution Specialist (Former Employee), Valhalla, NYFebruary 8, 2013
Pros: the employees are encouraging
Cons: the poor selection of those in management
Cavalry Portfolio services has a high turn over rate, because it lacks the knowledge of how to communicate with its employees and does not see the importance of encouraging employee morale. They are dishonest with their bonus program and change it at their own leisure when they see fit, without ensuring that the employees understand the bonus structure.
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Productive place, and fun on breaks and lunch with a ping pong table
Customer Resolutionist Specialist (Former Employee), Phoenix, AZDecember 10, 2012
Pros: free end of the month lunches and holiday luncheons.
Cons: a lot of hang ups and rejection
I worked at Cavalry Portfolio Services for almost 6 years. Overall a great company with a great work atmosphere. I learned to negotiate with people to help them get what they wanted and also to what the company wanted, which was their debt to be resolved for the fairest price in the most reasonable amount of time due to both customer and company's needs. – more... I learned to be a team player and help other team mates excel in their talk off, as well as skip trace helps. The hardest part of the job would be up to me, how to handle a negative outcome and not carry it on to my next call. You can only help those who want to be helped and those who are willing to make the effort. The best part of the job was when a customer was completely satisfied with how I dealt with their delinquent accounts in a professional and courteous manner, and not in a condescending or negative manner. And when we closed their account with Payments that they could afford or if needed, a settlement. Management was always there to lend a 2nd voice if needed, to help close the call. – less
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Everything a Job Shouldn't Be
Legal (Former Employee), ValhallaNovember 11, 2012
This was by far the most abusive, uncaring and disorganized work environment I was ever a part of. No department in the company is immune. Management spends more time scapegoating than managing. Employees are universally treated like they are underperforming and interchangeable so that they can justify the long hours and reduced pay and benefits. But – more... dont take my word for it, just look at their astronomical staff turnover. – less
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Monotone and productive day
Office Generalist/ Data Entry (Former Employee), Valhalla, NYNovember 1, 2012
Pros: holiday festivities, free lunches once a month
Cons: short breaks, no place to grow within the company
Working at Cavalry Portfolio Services was a good experience to learn the corporate life style. Co- workers got along for the most part but everyone was in their own word in their own cubicle. Learned how to deal with customers on the phone no matter how aggressive they were. For the most part it was an enjoyable work environment.
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Low paying, Part time work
Resolution Specialist (Former Employee), Saint Paul, MNJuly 31, 2012
Great part time work if you are a student. Enough money to get by. It is 3rd party collections, not a carrer but great start to get into collections.
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Challenging place to work
Director Client Relations Media Office Operations (Former Employee), Valhalla, NYApril 30, 2012
Pros: fairly good leadership
A typical work day varied. Operations change very rapidly and you have to be able to adapt to those changes. I have learned a lot by working for this company and it was very beneficial.
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a productive place to work, but they really laid back with their employees
resolution specialist (Former Employee), williamsville, nyMarch 13, 2012
they didnt care what the employees did as long as they made their minimum amount of calls a day.