Pros: hours, overtime, customers were mostly good humored, good schedule. good coworkers.
Cons: backstabbing, managers who know nothing about their own feild. bullying and reality tv mentality.
I was with Shaw during the transfer and throughout the whole affair. I can honestly say the work I did was good. Maybe not the best, but I became "friends" with some of my callers from over the world. My review is not about the job. IT Helpdesk jobs are like any call center job you come across. Extremely busy, fast paced, and a lot of it is all your fault calls. This was no big deal. The issue comes from my manager. Everyday was a new problem and finally after nearly two years, I had had enough. First incident was why I kept my desk so clean. Yes, you read this right. I stated because I like a clean work area. This turned into I was supposedly quitting that day. Mind you this was week two of my employment. Time passed and my manager called me into her office and then begins to berate not me, my education. That's right my degree to her was fake. Her words, "You don't have a real degree, and you will never get anywhere in life". Lovely right ? I reported this and said I wanted to remain nameless. Well the HR head and my manager are buddies. So, just a coincidence that the rep who took my complaint was fired one week later, the report magically is no where, and I was verbally abused even more. So if you get a job with this company do not play everyone is friendly and all will be well. Doesn't work. These people are so insecure like many other people that they live by reality TV standards instead of getting the job done. Prepare to feel as though you have to look over your shoulder and live paranoid. Immature is an understatement here. I'm a passive kind of person and my last straw was hearing a person who was an IT manager who couldn't figure out what an <tr> is in HTML, and couldn't plug in the simple peripherals of a PC in by themselves, tell me my degree was fake every chance they got. Yeah real classy. This was my work experience here. I can only hope others had a better one.