Student loans (Former Employee) – Waterloo, IA – February 29, 2016
Worked for the department of educaton for ten months. Was told for weeks if I hit minimum of my goal I would be alright and not let go. They fired several people without warning. I was 38 weeks pregnant when they let me go. I hit goal and everything. I honestly think it was because they did not want to pay me maternity leave. Don't waste your time, management lies to your face. When they called a group of us in the office they had management pack up our things. They had second shift come to work and get called in the office right away while first shift collected all day for them to make money and then let us go. With your breaks you had to log off a computer and log back in. Sometimes it took five minutes to log back on, if your late you got disciplined for it. So a 15 minute break would really be ten minutes. Look for employment elsewhere.
Collection Specialist (Former Employee) – Cedar Falls, Iowa 50613 – September 7, 2015
The attendance policy and points system is difficult to navigate as a new hire. Especially for me since I have a ill special needs child. Commision incentive is kind of a scam. Break and lunch to short.
training, co workers, management, work enviornment
Debt Collector (Former Employee) – overland park, ks – June 3, 2015
it was a good company to bring income into the household. they said they cared about the employees opinion but when we voiced them it seemed like they were overlooked. they did everything by business needs and acted like they didn't care about the life goings of the staff. the managers were there to help when needed but was able to be there all the time. the start our pay was great but the bonus and pay raise structure was not very fair. the co-workers were there just to collect a pay check but awesome to be friends with. management was there when they weren't 'busy' and helped when they could. other than that you had to rely on the team leads and some weren't very helpful and was rude and condescending of their co-workers. you had to deal with angry as well as very enjoyable consumers, but that was all part of being a debt collector. hours were available to work and they always needed people to work overtime, but they tried to make you feel bad when you said you couldn't work over your regular hours. the PTO was not a good incentive they only gave 3.52 hrs every pay period and was only allowed to use in hour increments. you did have personal time but it wasn't paid, and you also had make up request which you got to re-do your schedule for the day but you had to make up hours missed or you will get points. the points system is great for employee structure, you were allowed so many points before you got a DA or terminated. but it should be allowed to where employees could buy back the points instead of waiting a yr to the day for them to fall off and go back to 0. working Saturdaysmore... was part of regular schedule but you had rotating where every 3 weeks you would work that's not bad if you don't care to work in weekends but you don't have much time to care of personal needs that required only weekday visits, and also if you need to have that Saturday off and you are scheduled to work you HAVE to have someone switch or you would have to work the next 3 Saturdays. PTO and personal/makeup wasn't allowed.less
Collector (Former Employee) – Cedar Falls, IA – April 6, 2015
I did many different jobs at Veridian Credit Union. Working at Veridian is family. We all look out for one another. Everyone works together to see that the member gets what they need and are satisfied when they leave.
Customer Service (Former Employee) – Waterloo, IA – March 15, 2015
i really like this job but it can be very stressful when you get a customer thats very difficult.i like the fact that this company is not only about the customer but they treat their employees really well too
collector (Current Employee) – overland park ks – February 18, 2015
There isnt enough room for me to describe all the reasons why this company should be your LAST option for employment. They will cut your pay without telling you. (Would you like to learn more?). Then apply and let the lies begin.
its a nice way to network and find better jobs else where
Professional, yet family-like and fun work environment that allowed you to be yourself.
Collector (Former Employee) – Overland Park, KS – January 26, 2015
- Clock-in, preparing all systems & tools to be set-up for the work day, begin taking inbound & making outbound calls, being productive, & trying to collect as much money as possible on accounts in collections. - I learned different methods to use in persuading the consumer to set-up arrangements in collections, or to pay their balance in full to avoid further issues. - Management was some of the best I've worked for compared to previous employers. They were about professionalism & performing the duties that were at hand, but were lenient, fair, fun, & easy to talk to. - My co-workers were easy to get along with & friendly, but also like family. - Hardest part of the job was sometimes dealing with system issues & irate consumers. - The most enjoyable part of the job was turning the job into a friendly competition with my co-workers, challenging each other to be better. Also, the incentives during certain times throughout the course of working at CBE.
cook-offs, charity contests, making up missed time, 24 hours of personal days per year along with pto.
bonus structure being based on fee amount collected, points system, systems.
Bilingual Collector (Former Employee) – Cedar Falls, IA – April 2, 2014
High stress environment that had constantly changing 'rules'. A typical day had new rules to learn or a change of rules and maybe even twice a day changing of the same rule. Watching people get fired. Speaking to customers on the phone in order to try and collect debts, work out payment plans with consumers and taking payments. Some of management were educated, organised and nice, others liked to micromanage and caused high stress levels, others were very disorganised and displayed personal bias towards certain people and were counterproductive. Co-workers were a pleasure to work with. Nice Fast paced environment. The hardest part of the job was watching my own numbers so that I didn't get cheated out of pay or so that I could prove I met or exceeded goals. The company says they keep track but the systems error a lot and if you don't keep track yourself and bring the accounts CBE missed (or didn't credit you) to a managers attention. Also,it important to keep track of your numbers and accounts because you can lose your job by not meeting goals. The most enjoyable part of the job was the customer service and helping people resolve debts.
collections experience, customer service, i could use my bilingual skills
high stress work environment created by company not the actual job
Supervisor (Former Employee) – West Des Moines, IA – March 19, 2014
As a supervisor of a new account at this company there were a lot of hours required (60+ weekly). I started out as a collections rep and was advanced in less than 9 months to a Supervisor. I actually loved my jobs. The hours just got to be too much with a young child.