Professional, yet family-like and fun work environment that allowed you to be yourself.
Pros: cook-offs, charity contests, making up missed time, 24 hours of personal days per year along with pto.
Cons: bonus structure being based on fee amount collected, points system, systems.
- Clock-in, preparing all systems & tools to be set-up for the work day, begin taking inbound & making outbound calls, being productive, & trying to collect as much money as possible on accounts in collections.
- I learned different methods to use in persuading the consumer to set-up arrangements in collections, or to pay their balance in full to avoid further issues.
- Management was some of the best I've worked for compared to previous employers. They were about professionalism & performing the duties that were at hand, but were lenient, fair, fun, & easy to talk to.
- My co-workers were easy to get along with & friendly, but also like family.
- Hardest part of the job was sometimes dealing with system issues & irate consumers.
- The most enjoyable part of the job was turning the job into a friendly competition with my co-workers, challenging each other to be better. Also, the incentives during certain times throughout the course of working at CBE.