Pros: High turnover rate, so always a new face to see.
Cons: Dozen irrelevant corporate emails received daily.
Work as an embedded tech at the customer's location. There is no communication from upper management to my team. When there is communication, it is either from spam corporate emails that have absolutely nothing to do with my job OR something went wrong and a higher manager is coming in to give us a stern lecture OR it is HR trying to set something up, such as meeting/lunch/training which my team cannot attend. That last one is important, because again, it shows the local HR doesn't even recognize my team's job responsibilities or the contractual obligation to the customer.
Structure of employee pay is odd. Straight pass-through from customer. It is like they pay me, but CBRE hijacks the check and puts their name on it, then acts like it comes from them. If the customer decides to freeze my team's pay for years, CBRE will NOT step in to pay the raise out of their own pocket. They'll just place the blame on the customer.
They have no system in gaining new hires when someone inevitably quits. Most applicants are not even remotely qualified for the position. This of course causes desperation and they end up hiring someone willing to work the horrible shift for horrible money. We end up with a lot of bad teammates that either choose to not work, or simply can't because of that individual's own limitations out of their control. This forces the required work to fall on the shoulders of 30% of the team. Good employees are overworked, while so many get a free ride. They won't be fired because of the poor hiring system. Though that means excellent job security.
Upper management – more... NEEDS to recognize what the contract with the customer entails, and what exactly it takes to fulfill those obligations. They need to figure out how to hire and KEEP the employees that allow them to provide the best service to the customer. They need to take ownership of the project and the team. Become a part of it. Otherwise you'll keep bad apples, and all the good employees will come and go, and the customer will end up displeased. – less