Customer Service Rep, Cleveland, OH - July 14, 2015
On a typical day I answer anywhere between 100-500 calls a day. Since I work for the school district, I receive a wide variety of calls. I am the first point of contact for the school district. Some calls are answered by myself, while for other issues I have to transfer the caller. I started this job with the intention of being promoted into a help desk position. I am a very technical person involved with a multitude of technologies. I enjoy helping others solve technical issues. I would very much like to work in the IT field as soon as possible.