CCC Information Services Inc.

22 reviews

CCC Information Services Inc. Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Decent pay, ok benifits but thats about it
Customer service (Current Employee), Sioux Falls, SDFebruary 11, 2015
CCC has gone down hill over the years as far as employee treatment, they have taken the corporate approach to their employees where you are treated like a number more than a person. They are a small company but have their head in the corporate clouds as far treatment, the work/life balance is nonexistent and getting time off is a battle unless you know 6-10 months in advance what days you need off. Phone reps are put at a impossible adherence standard of 98%, that equals 8 minutes off the phone a day for working other projects they assign as well as bathroom breaks (industry standard is 90-95% or 45-23 minutes a day, source:Google) I have personally witnessed long term 10 year + employees fired a day before Christmas for minor under performing on stats, how heartless is a company to do that to someone who has planned their life around the company and to do it right before Xmas, at least have the decency to wait until the holiday passes for such a minor infraction but like i said its turned to such a corporate mentality that they will trim the fat anywhere needed anytime to make the books with little to no regard for employee well being.

As far as the good aspects of the job, the pay was decent to slightly above normal, the benefits where priced realistically compared similar jobs. Location is downtown. (be prepaired to pay for your own parking $60-90 a month) Off the phone employees are treated slightly better.
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Data Analyst/ Telemarketer
Customer Service Rep/Telemarketer/Data Entry (Former Employee), Cerritos, CADecember 19, 2014
Pros: amazing environment to work in
Cons: i was a temp the company was awesome
Typical day at CCC would be quiet fun actually i would get in download files everything (which i need to perform my duties). Once files were downloaded I would analyze it and discover who I would call. Once I identify who to call i call them and advise them what to do.
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ok company
Parts Vendor Manager/Supply Chain Analyst (Former Employee), Chicago, ILNovember 20, 2014
they are always looking for the cheaper employee and have no loyalty towards there employees. Middle management and most directors do not listen the the people they should and just do what they want anyway.
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Management Problems, Career suicide, get out while you can
Middleware Engineer (Current Employee), Chicago,ILNovember 11, 2014
Pros: good coworkers, attractive locations, flexible work schedule, good salary range and benefits
Cons: no investment in development, leadership team lacks accountability are dishonest, teams are converging (getting smaller) there is no technology roadmap.
Company is successful, not because of the products but because of the monopoly they hold with the insurance industry (which eventually will change as they cannot even support their current base appropriately). Their technology runs on technology a decade old. Innovation here does not occur and it's hardly a culture where someone can grow in or evolve in.

In the past 15 years of working at several companies as either a consultant or employee, I would rank CCC, along with it's executive team in IT the least innovative, least enjoyable, and least performing out of any company I have ever worked for.

If you are offered a job or interview and are ALREADY at a good company or somewhere that you can be for a couple more months/years, do not leave your current place as that would just be a bad move. It would be a career mistake and career sabotage to put yourself into a career at CCCIS.

Company has gone through layoffs many times and continues to utilize layoffs and budget cuts to make topline growth requirements. Which means that license purchases, are not accounted for , innovation and purchases are limited, and come close to failure monthly with violating customer SLA's and also potential data/DR risk.

Management and recruiters will lie to you to get you in. Once you start you will hear about all the red flags (from your own managers/coworkers as they too hate the company they work for and past leadership/employees who fled this company because of it's inefficiency, unethical behavior, inability to be innovative, etc.

I would only recommend this company if you REALLY need a job temporarily and you need to find something better and this is your only choice.
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Lasting Business
Universal Technical Support Representative (Current Employee), Sioux Falls, SDAugust 3, 2014
Pros: excellent health benefits, friendly work environment.
Cons: sometimes you can feel ignored when seeking assistance.
The company really seems to put the people first. The management really wants to help you to work in the field you want to. Co-workers are always friendly. The office politics can sometimes seem overbearing but seem less of an issue here then other companies. Advancement seems to be a more of a groomed approach which sometimes makes it feel like they play favorites but I have learned it's because they actively worked towards it, as I began to experience as I move into my career.
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Overall nice place to work.
Accounting Associate (Current Employee), Chicago, ILApril 9, 2014
Very limited opportunity! Very demanding staff, not willing to teach or learn. No such thing as team work, enyone will take credits for job completed by others.
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An environment with constant directional change and significant roadblocks to achievement and professional growth
Project Manager (Current Employee), Chicago, ILMarch 11, 2014
An environment with constant directional change and significant roadblocks to achievement and professional growth
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Outdoors. A slave to the elements
Field Inventory Representative (Current Employee), Pikeville, KYJanuary 23, 2014
Pros: .56 cents per mile
Cons: outdoors, low hours, salary dependant on number of cars sold that month
while this job pays well and provides good milage, I lack the hours needed to make this my main career. there are only 7 managers throughout the entire country making advancement very difficult
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Fantastic Employer.
Tech Support (Former Employee), Sioux Falls, SDNovember 12, 2013
Working here was wonderful, the management in Sioux falls was amazing.
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Horrible company to work for
Software Quality Assurance (Former Employee), Cerritos, CANovember 6, 2013
Cons: working for this company
Don't waste your time with this company. Management has no clue. Communication does not exist. New employees are not welcomed and left to figure it out on their own.
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Great co-workers
Support Rep (Former Employee), Glendora, CAOctober 29, 2013
Most of the people that i worked with have moved on but still an great place to work.
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Information Services Company
Director of Recruiting & Selection (Former Employee), Chicago, ILSeptember 5, 2013
Great learning experience and opportunity to build a recruiting department from the ground up. Great team work and environment.
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TSR
UNIVERSAL TECH SUPPORT (Former Employee), Chicago, ILAugust 15, 2013
Pros: xbox in the breakroom, and coworkers are great to work for.
Cons: it's ran like a call center, and not a tech support center.
The TSR position is extremely high demanding. Most tech leave after two or three years.
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Good pay and technologies, chaotic, undisciplined environment, long hours
Senior Oracle DBA (Current Employee), Chicago, ILJuly 31, 2013
Pros: good pay, good location, some flexibility
Cons: long hours and weekends, production problems, chaotic
They have good people here and they are working hard to make improvements. The hours are long and demands for your time reach into all hours day or night and weekends. There are lot of production issues and issues in other non-prod environments. However, they are working towards making improvements and have gotten better then where they were before.
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Management Applicant who wasted a lot of time
Regional Supervisor (Former Employee), Worcester, MAJuly 15, 2013
Pros: employees have rated company well
Cons: hiring process wasted many people's time
I spent a great deal of time interviewing with CCC for a management position in the Northeast, despite some unusual qualifications for the position, and compensation that was minimally acceptable.

They had recently hired someone who had not worked out, and it seemed they wanted to be very careful (maybe interview for a few more rounds for CYA reasons).

After not asking during the interview, the interviewer expressed his concerns about my persistance as I was leaving, and althought that was helpful to know, it was nothing close to the truth. He should have asked. I thought he already found the person he wanted to hire, but the ad ran a few more times in a few more places, so evidently that wasn't the case.

To CCC and all the other "serial interviewer" companies out there- please don't waste our time for your political or tax break needs. Some say they can't find exactly the right person, which in this economy (and this type of position), is ludicrous.
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Great
Senior Analyst - Financial Planning & Analysis (Former Employee), Chicago, ILJanuary 2, 2013
Pros: location and people
Cons: disorganized
Always re-structuring but great benefits and challenging work
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Unhealthy, highly-political culture with divided leadership team
Marketing (Former Employee), Chicago, ILDecember 15, 2012
Pros: attractive office environment in chicago and california, ceo has integrity
Cons: no investment in development, leadership team lacks accountability
Company is successful despite itself and lacks heart and soul. It is hardly an inclusive culture and priotitization for any sort of employee development has been a challenge for a great number of years.

Many great people to work with and the company pays well for its talent. Chicago and California offices are highly modern and help create a pleasing environment.

In twenty years of working at half a dozen different companies, I would rank CCC as the least supportive and least enjoyable. There are far better employers to devote your precious time and energy to if you want to grow as a human being and professional, individual contributor.
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Great place to work
Technical Support Engineer - Level 3 (Former Employee), Glendora, CaNovember 11, 2012
Pros: good place to work and retire, a people and employee company
Cons: hmmm...i can't think of one!
Great environment, Pay is fair and They keep you marketable.
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Excellent Management and Team
Business Systems and Quality Analyst (Former Employee), ChicagoJuly 20, 2012
Allowed to advance into all areas of IT. Supportive management and grat environment to work in.
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200 person call center environment.
Human Resources Manager (Former Employee), Sioux Falls, SDMay 7, 2012
Managed the day to day Human Resources needs of the business. This included recruiting, management development, and employee relations.
Claimed Profile
Headquarters
Chicago Illinois, United States
Employees
1,001 to 5,000
Industry
Links
CCC Information Services Inc. website

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