Decent pay, ok benifits but thats about it
Customer service (Current Employee) – Sioux Falls, SD – February 11, 2015
CCC has gone down hill over the years as far as employee treatment, they have taken the corporate approach to their employees where you are treated like a number more than a person. They are a small company but have their head in the corporate clouds as far treatment, the work/life balance is nonexistent and getting time off is a battle unless you know 6-10 months in advance what days you need off. Phone reps are put at a impossible adherence standard of 98%, that equals 8 minutes off the phone a day for working other projects they assign as well as bathroom breaks (industry standard is 90-95% or 45-23 minutes a day, source:Google) I have personally witnessed long term 10 year + employees fired a day before Christmas for minor under performing on stats, how heartless is a company to do that to someone who has planned their life around the company and to do it right before Xmas, at least have the decency to wait until the holiday passes for such a minor infraction but like i said its turned to such a corporate mentality that they will trim the fat anywhere needed anytime to make the books with little to no regard for employee well being.
As far as the good aspects of the job, the pay was decent to slightly above normal, the benefits where priced realistically compared similar jobs. Location is downtown. (be prepaired to pay for your own parking $60-90 a month) Off the phone employees are treated slightly better.