The Centre for Change and Innovation has been established to provide NHS staff with practical support and expertise to improve patient care.
Change and innovation is nothing new in the NHS. Indeed it is a constant feature of the work of staff throughout the service. Our role is to bring a stronger focus to bear on improvements and to help staff learn from each other.
Our main aims are to:
Drive change in specific priority areas
Spread good practice
Address weak practice
Support improvement in practice
Research good practice.
We do this by:
Supporting service in areas such as cancer, mental health and chronic disease management
Helping staff develop solutions to their own problems
Developing a database of national and international good practice in clinical and service redesign
Providing support to help staff address local service problems
Tackling national initiatives such as outpatient appointments, access to primary care and emergency medical services
Creating networks to develop improvements in clinical practice and
Encouraging flexible and innovative ways of working and supporting the professions in the development of their roles. Providing just-in-time toolkits to support staff and organisational development.
Our key allies in this process are the service redesign committees, set up in NHS Boards across Scotland. We supported NHS Boards in establishing these committees and in developing change and innovation plans. An early meeting held in May 2003 with managers and clinicians from across Scotland produced a range of ideas on how the CCI can support the service in making change happen.
Some of the suggestions that came forward included:
Keep the change agenda small and achievable
Develop a basic toolbox to help design improvements
Provide change agents/facilitators
Foster good links between managers and clinicians
Provide credible information to inform the process of change
Communicate what CCI can offer
Develop a database of skills and expertise
Provide a pool of personnel to support local improvement initiatives.
The CCI has already enacted many of these ideas and has plans to develop others as we continue to work in partnership with service leaders and frontline staff to deliver change.
We have been greatly encouraged by the clear commitment shown by staff throughout the NHS to change services for the better. It is also clear that in most cases they know how to solve the problems that have been identified. The key to success is working together with staff to make the changes that are needed. – less–ZoomInfo