Collections Specialist (Current Employee) – Augusta, GA – November 22, 2016
Collections is new to me. This is my first job as a Collection Specialist. I have learned so much in the collection field. Management do did to get on one accord, since we are under new management things have been going great. Hardest part is collecting. The most enjoyable part of the day is interacting with consumers
Student Loan Specialist (Former Employee) – Brighton, MA – November 13, 2016
When I started working at CCi, I had to complete several classes and pass corresponding tests before I could even start shadowing for my position. I enjoyed the fact that I felt prepared and confident in my role before I jumped in. They had a team building model that made us work hard, even though we started to feel overworked.
Continued training and workshops to better prepare employees for changing trends
Workforce Management (Former Employee) – Norcross, GA – September 3, 2016
Working for Concentrix was an easy job. Your typical work day would consist of taking inbound calls and offering technical support. The fact that there are different departments is a good thing because you would always learn something new from each department. I'm an avid Apple customer so I always know pretty much anything about Apple products but while working here I learned a lot of things especially on the technical side. I don't feel as if there was anything hard about the job because I'm a tech savvy person so it's easy for me to learn things dealing with that, I would say one thing that a lot people struggle with is having composure. I say that because you deal with customers who call in very angry and disrespectful and that tends to be the reason why employees don't last long. It was a very enjoyable job overall, the management is friendly, really relaxed dress code and you're never asked to do much other than show up on time and adhere to your schedule.
I started with this small company hoping it would always feel like a small family operated company and figured it would be a great place to start my career. They over look great people and under appreciate everyone and your work ethic. Not a good company to work for.
Call Center Agent (Former Employee) – Longmont, CO – July 5, 2016
A typical day in the job is get a call do the script take down the information on template and reset password or fix issues customer was having. What I learn was how to use the password tools for different application. Management was friendly and helpful. Co-workers where always in a good mood and willing to help if any issues. The Hardest Part about my job would be having to be on a chat and a call at the same time. The most enjoyable part of the job would be being part of a team thats more of a family.
Survey Interviewer (Former Employee) – Spokane, WA – June 26, 2016
The management was amazing and everyone was really nice, However you never knew when you would work. I was called almost everyday being told that i didn't need to come in that day because there was not enough calls to be made. If i wasn't called to be told to not come it I would be sent home because we labor was to low, In other words there was not enough calls to be made and the company was losing money more than they were making. I went weeks with out work and was forced to find another job to provide for my family
Administrative Receptionist (Former Employee) – Cañon City, CO – May 26, 2016
enjoyed working with the people, learned many new skills, friendly and comfortable environment and training. My co workers were great to be around. The supervisor was also a great mentor and had a very positive attitude. It was a learning experience of a life time and a typical day at work was always a good routine, every one helped out in all areas, I would recommend any one looking to advance in this industry would really enjoy all that this company has to offer.
Technical Support Representative (Former Employee) – Boulder, CO – May 16, 2016
Working for Career Connections was mostly unpleasant and frustrating. The CCI Managers we worked with were underpaid, overworked, and unhappy with their job and it trickled down to their employees. CCI does not go out of their way to assist you with career advancement and they stick to a strict, bracketed pay scale where the chance of a raise or promotion is slim to impossible.
Can get you a job quickly, but may not be in your career path
Low benefits, hard to advance, 'we don't care' attitude