Driver Manager/Dispatcher, Indianapolis, IN - July 18, 2016
On a typical day I would get in early before my scheduled hours of 7:30am and run my board to see where my drivers were and check to see if there was any potential service failures. Then I would speak to the driver either by phone or via qualcom of their updated eta to customers and the reason of the delay so I could communicate to the Area Planner and Customer Service Rep. A lot of the management and the new hires for the Driver Manager, Area Planners, Customer Service Reps did not have any experience in the Transportation/Trucking Industry. They were for the most part just out of College or just have a college degree . That was the hardest part of the job was getting them to understand what the truck driver needs and experiences they have on the road which I had in the years I have worked in this industry and also I was at one time married to a truck driver and went on the road with him during my vacation time. The most enjoyable part of the job was getting to know and understand the personalities of the drivers and co-workers and of course the customers. My driver retention was awesome , I would go months without losing a driver off my board, the drivers trusted me and we were a team .