Quite possibly a great job. but management.....lacking
Customer service sales and repair & Team lead (Former Employee), Warrenton, OR – March 29, 2014
Pros: independence and self growth
Cons: over worked market managers
Quite possibly a great job. But management is lacking to say the least...
Starts out great you are glad you dont have an imediate boss. You relish the oportunity to work one on one with customers, to go the extra mile & win business through personal service and expertise.
Yet in the long run this style of leadership leads to backstabing and resentment – more... in the stores. In the end the market managers dont really have time for you. To be honest they shouldnt have too. What they should do is learn to delegate the responsibility. Do to that fact employes get analyzed on sales metrics and not quality of service. – less
Sales Representative (Current Employee), Calhoun, GA – March 24, 2014
Pros: control your income. work as much as you like.
Cons: commision only.
Develop new personal and business accounts Service existing accounts Provide wireless phone and internet services Monitor the competition Recommend change in products and services Resolve customer complaints Contribute to team effort and success Maintain professional and technological knowledge of cutting edge technology
No Mirco-Managing. Great Job for a young professional looking to learn how to be a pro
Sales Reps (Former Employee), Upstate New York – March 6, 2014
Pros: can earn what you have earned. you control your own paycheck.
Cons: trying to keep up with all the new technology.
Worked there for three years. It enjoyed working there very much. Low management so lots of freedom. The hardest part of the job was dealing with angry customers. People go crazy over their phones. Loved my Co-Workers.
first of all, they say they are the number one retailer and that they are 52% of verizon wireless contracts…no…out of all the Verizon wireless retailers with cellular sales including are 52% of verizon wireless contracts. The work place is nice don't get me wrong, the store is huge with only a few employees there. The personal time…there is none. When – more... you are at home you are constantly getting emails and having to do things and it was like having that feeling of owning your own business. Was not organized at all, never had great deals and was more money than corporate locations. The management was ever more horrible. There was no managers in store. We were the "managers" and they go by so called team leads and don't even know how to lead a team. It was a complete lack of leadership. They bend and fold the policies. they have favoritism on certain workers. And you get paid all commission. Ill put it this way when it comes to getting paid…there are a lot of ways to lose money. Deacts, charge backs etc. Even if someone else sold a phone and you had nothing to do with that sale..you still will get charged off on it from your paycheck if someone Deacts. not to mention its all shared commission. what you work hard for on phones only. the employees thats on shift gets some of that money.. Also they don't believe in emergencies so if something is important that you have to handle or someone is like dying they dont wanna hear it. I can go on and on about this... – less
Sales Consultant (Current Employee), Charleston, SC – February 7, 2014
Pros: flexible schedule
Cons: deacts/compensation/limited advancement
The flexible schedule makes this a fantastic job for an individual with a hectic lifestyle. Your coworkers are usually a lot of fun to be around, whether you are in the store or not.
Your day consists of talking to customers and solving their problems and providing customer service that will bring them and their friends back to you when they need new – more... devices.
There is basically no management, which would normally be a good thing. The negative to this is you are held responsible for everything, even things out of your control.
The pay is not very good, and there are a lot of ways the company actually takes money back from you that you thought you had already earned. This is the hidden part of the company you have to watch out for. They will take back your commission plus what the device was worth if it doesn't stay on the customers exact account for 6 months (which is out of your control).
All in all, it has some positive parts to it, but as a sales professional you should be able to find a better job that compensates you for what you are worth. – less
Sales Consultant (Current Employee), Arkansas City, KS – February 7, 2014
Pros: commission, flexibility, good culture
Cons: deactivations, not a good employee discount
I have now been employed with Cellular Sales for about 10 months. Starting out is difficult. You don't get "paid" for 60 days. Which can result in personal financial problems. Once that 60 days passes, it's great. They have by far the best commission system. There are more ways to make money than just selling phones. Good management, good flexibility. – more... You make your paycheck, in other words. The more you work, the more you make! – less
Sales Rep (Former Employee), North Carolina – January 4, 2014
Pros: good coworkers that talk about how bad this company treats us
Cons: too much to list
The picture was painted by the recruiter and the management that this was the place to build a career. During the interview, I was told that the average salesman makes $50,000 a year and upward mobility is possible within two years. The real truth became my worst nightmare. Pay was withheld for the first 60 days. That means you will go into debt before – more... you make your first decent check. In addition, pay is disbursed once a month (hard to budget). Never once did I here the word deacts until I was hired-the loss of commission and an inflated cost of phones when a customer takes the phone off the account or when a customer is more than 60 days late on a bill pay. To give you an example of deacts, if you sell an iPhone the commission is $50; however, if the iPhone deacts, the loss is $280. As you can see, some paychecks are just miserable! One month, I worked 220 hours and my paycheck was $700 (well below minimum wage). In addition, Cellular Sales charges their staff full price for missing inventory, yet they do not supply the necessary tools to perform the job (e.g. cables used to transfer contacts). Therefore, we buy the very own tools, at full price, needed to do our job. Also, they do not believe in recomping our fuel cost between stores even though some stores are hours away. They make their salespeople cover more ground in order to save money for staffing (I.e. its easier to manage and staff floating positions). I have already paid $7000 in missing inventory, deacts, and fuel in my first year while making a measly $38,000 (Grossing only $31,000 this year in theory). But wait, what about the first 60 days pay? Calculating the fact that they withhold the first 60 days pay and never pay out the last paycheck (for future deacts, of course), I have truly only made $26,000 this year and worked all 52 weeks and 50 hours a week. Now, what about promotions? There are NO promotions! The last promotion occurred 5 years ago, and not one manager has been promoted ever since. Its non existence much like stock options and paid time off. That's right, you get NO vacation nor time off (while being compensated). So are there any benefits? The only benefit is sub par insurance through BCBS where the deductible is $3,000. Furthermore, there are no options to even take a lunch because there is no break room. You may be lucky enough to get a five minute break before the next customer grabs you for help. I feel like I have waisted my life for the last year with this company. I mean, I passed up two other jobs last year for this false picture of a career with Cellular Sales. I constantly have to worry if I am even able to pay my mortgage each month and yet I work sooooo hard to stay afloat. I was forced to leave the company because I can't survive working harder than a mcdonalds employee with less pay... and I even have a college degree (go figure). Do not bother wasting your time with Cellular Sales. You will be severely dissapointed. – less
Sales Consultant (Current Employee), Houston, TX – December 25, 2013
Pros: flexible hours
Cons: alot of hours to put in
It was fun however fun is not going to pay the bills.This company had charge backs which were more than the commissions made on sales. I didnt feel that this practice was a legal one and that caused me to look for employment elsewhere.
Wireless Specialist (Former Employee), Asheville, NC – December 21, 2013
Pros: great people to work with, benefits, helping people
Cons: management, sale tactics used, lack of pay based on performance
At the start of the day you begin with looking a emails for any changes in pricing or sales promotions. During the day you help customers with their cellular need. Suggesting phones, and internet based upon the customers needs. Ring customers up and explain the terms and agreement. At the end of the day we deposit any cash at is collected and print – more... report. Inventory is done once per shift. Worked with great people. I enjoyed helping people with their needs. The compliments that were given to me. Hardest part of the job was trying to sell someone something that they really did not need, but was pushing on sales to sell it for better numbers and revenue. I learned I am a customer service person not a sales person. – less
Wireless Account Manager (Current Employee), Lexington, KY – December 13, 2013
Pros: self-managed, freedom to pick up shifts whenever you wish
Cons: some days you will not see a costomer when working 100% commision
Self-Managed company that allows you to work one-on-one with peers and costomers. 100% commission making your paycheck exactly what you work for. Co-workers are friendly and always trying to learn more and help those in need. Working side by side with some of these reps makes that work environment fast, fun and friendly. System comprhension can be the – more... most difficult part when starting off at this company, but very useful once understood. – less
Current Employee (Current Employee), Alabama – December 8, 2013
Pros: flexible schedule
Cons: you can lose money working here, poor mgmt.
Stay away!! After 3 plus years of working for Cellular Sales my pay has dropped to under $30k per year after starting out at over $50k. (minus $3880 in "Deacts" this year. 2013) Verizon is to blame for some of the decrease due to lowered commissions, loss of annual upgrades, marketing toward prepaid/no contract, and the Iphone, but ALL loss from Cellular – more... Sales is passed down to the sales reps.
1. You WILL be charged full retail for missing/stolen accessories and phones. Unbelievable! 2. An iphone pays $50 but if it deacts you WILL be charged $300. Unbelievable! 3. If a customer cancels a line of service or fails to pay their bill for 181 days after the sale, you WILL be charged back not only the commissions, but the cost of the phone as well. Unbelievable! 4. My market alone has went through over 100 sales reps in a 3 year time period. No one stays much longer than a year. Usually once the deacts hit, they start dropping. It will take around 4-6 months to start seeing the deacts. 5. I work other jobs part time now to make ends meet. The flexibility of schedule is the ONLY reason I have stayed at all. 6. Every rep was mailed a letter 2 years ago to join a class action lawsuit against Cellular Sales for labor law infractions. They were also forced to make all former "self employed contractors" into employees due to the amount of lawsuits and the IRS. 7. You WILL drive a lot, work evenings and weekends and some Holidays to make any decent money. They love to get you to do things such as errands, 7 a.m. trainings,dropping off returns, etc for FREE!! Very cheap people and disrespectful at times. 8. Finally, if you are desperate for a job (as I was) Cellular Sales will give you a job and you will make a little money. Just go into it with your eyes open and knowing that there is no longer a future with this company.
Call Center Representative (Former Employee), Knoxville, TN – December 3, 2013
Pros: healthcare, 401 k, vacation time, thorough vetting of candidates
Cons: not allowed enough to learn systems, tense environment for new hires
This was a call center environment with a varying cubicle daily. I learned the importance of timeliness as one person not showing up put undo burden on others. I found most of the management to be very positive in their leadership style. The positive attitude flowed into the workers and I had some fantastic co-worker relationships.- The position was – more... very tech savvy and I struggled in learning all the programs required during the training process. I truly enjoyed the positive atmosphere and the opportunity to assist a customer with their cellular phone insurance needs. Most clients were very kind to work with and were grateful when their insurance claim was met. – less
Wireless Sales Professional (Current Employee), Savannah, GA – November 22, 2013
Pros: great flexibility, fun people, solid training
Cons: dealing with difficult customers
Cellular Sales is great place for someone who does not need or want a lot of micro management. I love the flexibility of working in different locations, and taking off when I want to spend time with my family. The best part is working with all the cool people! Occasionally, there are sales reps that don't uphold the standards we have in place, but those – more... reps are usually weeded out pretty quickly. In addition, the managers seem committed to helping us improve our sales skills and doing the right thing by customers. – less