Technical Support Representative, Independence, KY - September 6, 2016
The job is a solid job and offers decent benefits. Work-life balance is pretty manageable when outside of rush period. When college is in-session, it can be incredibly stressful.
Management is awful and needs improvement. When I transitioned from one product group to another after nearly 5 agents left, there was little to no organization. The only structure that was provided for this training was out of my own accord and one of the agents who was also quitting because they were expected to do too much for too little.
I was ultimately targeted and forced to quit. I was denied a position switch as well as an annual raise over a write-up through chats, which should have been handled through HR in the first place (once again, bad management).
This company is engrossed in more nepotism than I had originally thought. If you lick everyone's boots, don't have a sense of humor over chats, and don't present ideas to management then you'll be fine. They seriously don't like you giving ideas, no matter how good they may be. I've received responses such as "Why did you even ask that? You should know how it works around here."