Pros: gratification, security, helping the community, and benefits
Cons: industry changes daily, stressful, demanding
Supporting the clinicians that support our patients and community is what gives me the motivation to carry out my job duties. Our support service team does an outstanding job providing quality services for Environmental Services, Linen Distribution, Food Services, Plant Operations & Maintenance, Guest Services, Pastoral Care, Patient Express, and Interpretation when necessary. It is very gratifying knowing that these services are extremely important regarding the overall satisfaction and comfort of all internal & external customers.
The most difficult part of the job is increasing the momentum on a regular basis. Customer satisfaction is difficult to maintain daily, but when you have the right team practicing and carrying out the Missions, Visions, and Values of a system, any challenge is possible to overcome. The most enjoyable part of my day is walking into the facility, knowing that me and my team are going to do our very best to make sure our customers expectations are exceeded. We may not always be successful, but there is much pride in striving for excellence and learning from areas of improvement, in order to not repeat a mistake.