New career and lots of opportunities? Not half. Here’s my experience with Center for Sight.
I was offered a Front desk position after interview. My first day I learnt that I was going to float around wherever they were short with people. My training started at a call center. It’s a vault with no windows, very narrow, through doors from 4 sides, people walk through all day long none stop, if you want to stand up from your chair you’d better look back and make sure there are no people walking or staying. I would call it sardines. Literally. Every time a person walks anywhere has to watch if there’s another person because two people won’t fit in that tunnel.
My trainer was a 19 y.o. hyper who has been with a company half of a year. She was knocking at every single employee, anything I do or say – she jumps out of her seat, runs to her manager to talk about it. After almost every other phone call she was pi**ed with a patient, called them “st****d, j**ks, death old fa**s, f.., etc” Same about some of her co-workers. And constantly about her job and the fact that was a nurse and the management hired her promising that she would be working per her education. It was not happening and she was saying” I am done with this job” every once in a while.
A week later a manager rushed into that tunnel all red, shaking and pi**ed and had a speech about her being tired of people in that office having problems with each other and suggested to look for a different job over the weekend for those who can’t act as adults. It was pretty shocking; I thought she would have a heart attack. That was the – more... 2nd time I wanted to leave. A few minutes later the manager came back and said that all that had nothing to do with me. Later on I learnt that most of employees were coming to a manager’s office and complained about one another that day.
Next day everyone was fussing about an employee from Sarasota branch quitting without notice, they all discussed that she talked on Face book for days of how she hated her job.
It was a nightmare. But next week I was at Front desk since one of the workers was supposed to leave and I had another trainer. The very first day she had a conflict with a patient who “asked too many questions”. She showed me what she thought I was supposed to know, in between her own “duties”, she was very stressed, always sweating, she had a fan blowing towards her bottom at all times and it made me and other girls freezing, one of the girls had 3 (three) jackets on. My “trainer” was doing charts preparation for next day. She didn’t let anybody else do it. I asked “ is there anything I can help you with?” for a few times each day but the answer was always “No, I am the only one who can do that…”. She could burst at other girls at Front desk and everybody tried to keep away from her. She was also going to a manager’s office and knock at her co-workers.
One of them has been at Front desk for 13 years and was “punished” as they call it and thrown to a “tunnel” . I saw her crying a few times, she was 51, a nice lady, she got so stressed that couldn’t move her neck, head, and right hand. My trainers both enjoyed it.
On my 3d day at front desk I started to check-in patients, all of the sudden the “trainer” told me to sit and commented that it was too early she let me do my work. I asked if I made any mistakes or if any patients complained. She said no. But she stopped talking to me, even looking my way from that day. Like I never existed. I tried to talk to other girls at front desk and they suggested I have to go to a manager. I didn’t. It’s not my style to go and complain. But she did it.
Next day I came in the morning and learnt that the lady who was supposed to leave was not leaving, she changed her mind. I was “let go” as they call it. It was a big favor, indeed. All I learnt is to discuss patients and co-workers and how “terrible’ they were.
If you want to have a full idea about Center for Sight, then watch the movie called “The employer”. It’s a sarcastic fantasy and an exact description of that place. – less