Center Partners Employer Reviews

Every day you come in and take phone calls for T-Mobile and try to turn them in to a sale
I learned a lot of great sales experience.
Management - Does not seem very organized or professional
The hardest part of this job is sitting in one spot all day, the intense pressure for numbers, and the general lack of respect you get from the company.

Pushing hard for sales made it worth the while. I enjoyed working with the wide variety of people. Managment was pretty good, easy to get along with. I was motivated to help my peers. The job made me feel like I belonged.

This company is a easy company to work for, the management is very well applicable and very assertive. The enviroment is pleasant, everyone gets along with everyone. The hardest part about this job is keeping you temper under control when you are handling a angry customer.

A typical day at Center Partners (CP) is always ever changing. We are a great team of people working towards the same goal; to provide the best experience possible for the customer, while remaining profitable for our client.
CP has provided a number of opportunities for learning and expanding our knowledge of the call center environment. I've worked – more...  in several 'departments' that have systems, spreadsheets and reports exclusive to each of those departments. I have been fortunate that I have been used to my fullest in helping each of these departments. I have been trained in management, programs; such as ordering systems, call recording, the backend of these systems and how to read and utilize them for the benefits that assist both the agents using them and providing top notch service for our client. As well as Quality Assurance, providing feedback to agents for their continued goal of the best customer service in a timely manner.
I've worked with hundreds of people over the years and have had some wonderful experiences. I've developed working friendships with several. Whenever I go on vacation, they are always so happy that I have returned and express that to me over and over again. There is a camaraderie that goes above and beyond.
I suppose the hardest part of my job is when either the systems we are using are not working properly. This can affect both our call handle times and impact our customers first impression of us.
I think the best part of my job is helping customers, getting to know them enough to assist them in finding the right products and/or services that best fits their needs. Working with an awesome staff/management is a plus! CP also offers us incentives to motivate us to push ourselves in our work, while making a fun work environment! – less

took inbound calls and learned how to help customers with a variety of issues, enjoyed my co-workers every day, and found it a little difficult to know excatly what was expected of me due to constant program changes, but I enjoyed speaking to my customers everyday and helping them solve their issues

A typical day at work at CP consists of sitting in a pod all day and taking calls from people who want to talk to a customer service representative. Your goal is to let them think you will take care of their concerns, and then proceed to up-sell them on services and products they are not usually interested in acquiring. You will be under duress the – more...  whole time to meet unrealistic sales metrics, while competing with other agents who don't mind intentionally misleading the caller to "make a sale". Your every call will be recorded, and your supervisor or "mentor" (read: wannabe supervisor) will use these calls to berate your abilities and performance when you don not meet the unrealistic sales goals. – less

It was a good job, great pay for what you do, and your always busy working and never just sitting around bored.

No parking, immature leadership, worst cronyism ever experienced, bigoted against people who are "different"(homosexuals, etc), no raises/poor incentives, age discrimination...stay away

Great company to work for easy to move up within the company. Always great management opportunities. Great training to get you ready for the programs you have to work with.

I enjoyed working at Center Partners. The mentor program was interesting and the people were fun to work with. The most challenging part of the job was dealing with the constant up-grading of the computer system and working the bugs out.

Center partners has an nice open enviorment to work in and is generally relaxed.

In this department, employees seemed to be treated like pions -
to be dispensed with in the end.

When i worked for center partners i thought it was a very fast paced sales enviroment. The Staff were very nice to me but the job didnt fit my scheduling needs.

There was room to move up. The supervisors were great. The benefits were amazing.

helping a customer to set up service for some one can be rewarding

Center Partners is an excellent company for a beginning to intermediate computer user to become proficient with using computers and different software. The only thing you have to do is pass a very simple computer test.

Horrid, the worst I have EVER worked for, will not work with your schedule AT all. Always that, 'big brother' feel. Have to ask to go to the bathroom, 1/2 lunches. If you do bad they will punish you, like make you work on Saturdays. If you lose your job there, they will do everything they can to see you do not get unemployment insurance.