Center Partners Employer Reviews

Working at Center Partners was excellent, going in on a fulltime job with benefits for my family was perfect. I would go in start taking calls and answering question for my customers. Helping them understand the billing they received. If I had any issues I would be able to go to my manager and ask question or here something that could benefit my duties. – more... The most enjoyable part was having a job with the most greatest company. Really love that there are great incentives if you reach your goal every week. – less

It wasn't fun. The pressure was too high for the job, and the pay wasn't high enough for the amount of pressure. Plus, we never really 'helped' people in many's opinion - it was more like trying to persuade them to buy something without them realizing that's what they had agreed to. Just didn't seem like a good way to work.

I worked there for a little over 7 months which is much above the average stay of employees there. The company has an extremely high turnover rate, but if compared to other call centers, it may be within the average margin. They do train well plus pay while in training, but to be honest they will hire anyone. If you want to move up in this business, – more... make sure that you have at least one felony arrest and several tattoos and/or piercings. They have an extremely unfair pay schedule because what you will be making is based on metrics that do not accurately measure customer service or productivity. The client software used there is ancient and slow and has many days been out of order meaning everything you did had to be manual punched in. You will actually be working for the "clients" of the company - TMobile, TIVO, Capital One, et al - and their demands cause a great level of stress for management, which we all know which way the stuff rolls. If you don't, that would be downhill to you, the lowly call center rep making minimum wage. – less

I learned how to do tech support, and about customer satisfaction. It was great to work with the supervisors because they all had been in my place at one point in time. I loved my co-workers, and everyone was really enjoyable to work with.

Commission is not guaranteed.

Management sucks.

Pay sucks.

They are con artists barely staying afloat.

They will hire anyone.

They are society degenerates who cannot get s job anywhere else.

I learned alot there about different internet based systems.

Working at Center Partners was one of the most unique experiences of my life. The knowledge I gained on the sales floor, selling cell phones to people from all over the country, has proved to be quite rewarding. A day of work consisted of answering approximately 20 to 30 phone calls a day. The callers would have usually seen the companies website, thought – more... it was interesting, and call to acquire additional information from an agent. At this point it was my responsibility to provide excellent customer service, fit the right cell phone and plan for the caller as quickly as possible, and offer additional lines of service to any current customers. I operated the phones, my computer, and aided in assisting fellow agents on the floor. The most difficult aspect of the job was when it seemed like I was required to insist on selling lines of service with a contract, regardless of that persons financial ability to pay the bill. I will admit though, every time I truly helped a customer out, providing them with great help, I felt a sense of satisfaction which is unique to sales. – less

Call center:
I work 6:00am - 1:00p: receive in-bound calls from clients residing in US. The Main focus is establishing a strong repore consistently and successfully with every client. Success is measured by achieving consistent and successful sales quotas, providing world class customer service and educating the client on all aspects of product placement – more... in the market. I consistentaly rate in the top 10% of 150 agents.

Compared to companies I have worked for in the last 20 years, Center Partners offers minimum education and/or leadership development for agents and management, I proposed several programs to initiate education and leadership training, however, these have not been approved.

My co-workers are dedicated and deliver world class customer service. We provide support, education and encouragement for each other everyday. I mentor current and new agents on a regular basis. The attrition rate is very high due to the lack of training and leadership development.

I most enjoy connecting with my clients and determining how I can best help them. My goal is to provide the most enjoyable and satisfying experience possible. – less

It feels like they care about my development and want me to suceed. I have worked hard and they notice and have been offered several promotions. I have seen the same of my co-workers who seek to grow. They have a great internal training programs from agents to leadership and it shows. Lots of cool people and opportunity.

Pretty easy going job, people that want service are calling, and the commission out pay was actually pretty good, room for advancement is nearly non existent,

Really horrible place to work, they put you through 5 weeks of training learning how to manipulate customers into buying stuff, the coworkers were cool, but overall it was a horrible environment, also, if they fire you they do not pay you your commission, and they are always hiring, so that means they are also always firing, not a secure job, the pay – more... is decent while it lasts, but overall they hire you, get what they can fire you – less

Every day I took calls and helped customers with first bill questions. I would review the bill and then make a sales offer. I love helping people and this job really brought that out.

Center partners is a fun place to work for. Easy to follow. But the Managers need more time to help coach the people under them so that they know what to do and what not to do, on a more regular basis. The people who work for Center Partners are primarily funny and interesting and kind.

it was a lot of fun to work with the people there but i couldent keep up with the job demands

Not a good experience. Call center for capital one. Would not excuse emergency room visits even though I had a note

Always hiring new people and finding ways to let the tenured agents go for stupid reasons to get government pay.

Seemed like a typical customer service job at first but after i went through training i found out i was working along side some shady people with prior felony convictions! Whats up with that? Didnt seem like a safe environment - this information wasnt disclosed to other employess working there and i ended up quitting.

The job was great, daily help for Consumers and other employees, getting to talk with dynamic range of people from consumers, co-workers, and Client. Management tried to keep the job as fun as possible. Got to check into upcoming video games early and plenty of projects to keep you busy.

Flexible workplace for students. Compensation is lacking, Insurance coverage offered is inadequate, and place has a high-turnover rate. Co-workers are great though.

WOULD ARRIVE AND LOG INTO THE SYSTEM DAILY ONTIME AND INSTANTLY WOULD HAVE INCOMING CALLS FROM CUSTOMERS CALLING ABOUT THEIR VARIOUS CAPITAL ONE CREDIT CARD ACCOUNTS. I LEARNED HOW TO PROBLEM SOLVE, WORK AVAYA PHONE SYSTEMS. WOULD SPEND MOST OF THE TIME ON THE PHONES RESOLVING CUSTOMER ISSUES AND SHOOTING TO ACHIEVE PERSONAL GOALS SET BY MYSELF AS WELL – more... AS BY MANAGEMENT. HIGH STRESS FAST PACED ENVIRONMENT AND WAS ABLE TO HELP COWORKERS WHEN THEY HAD QUESTIONS AND WAS ABLE TO MAKE IT FUN TO BE THERE EVEN THROUGH THE STRESS. RECEIVED GREAT CSATS AND QA'S. I'M ABLE TO GET ALONG WITH ALL SORTS OF PERSONALITY TYPES SO IT WAS A GOOD FIT FOR ME. HARDEST PART OF THE JOB WAS WHEN I WAS UNABLE TO HELP A CUSTOMER. I DIDN'T REALLY FIND IT TOO HARD A JOB AND LOVED THE STABILITY OF HAVING A SET 40 HOUR/WEEK SCHEDULE AND BE ABLE TO PLAN MY LIFE ACCORDINGLY. I LOVED THE STABILITY KNOWING WHEN I'D WORK AND THAT I COULD COUNT ON THE 40 HOURS AND OVERTIME WHENEVER AVAILABLE. I ALSO LIKED THAT THEY PROMOTE FROM WITHIN, SO THERE WAS ALWAYS ROOM FOR ADVANCEMENT. WOULD HAVE LIKED HAVING BETTER MEDICAL BENEFITS, THO APPRECIATE HAVING SOME, WHICH BEATS NOTHING. – less