CenterPoint Energy Employer Reviews

The hardest part of the job is getting yelled at by customers who don't want to wait x days for an appliance repair appointment. We have sales goals, but it's kind of hard to sell to a customer when they have to wait a week to get their central air fixed. It's weather-driven, so we're very busy in the fall and early summer. Basically, it's a very stressful – more... job and I would gladly take a job that pays less, if it's also less stressful. – less

This company is no longer in business. They have been bought out by another wireless company.

A typical day at CenterPoint Energy (CNP) depends on the department where you work. Some departments are all work, all the time with little flexibility. Others have much more downtime and flexibility. The benefits of a company the size of CNP are the number of opportunities to develop your skillsets. CNP is shifting from a traditional utility mindset – more... to a more data driven company and the transformation process is challenging as the company determines how to use the data, how to allocate the most efficient resources who know how to interpret the data, and how to securely store the data. The people who work at CNP are hard-working people and there are numerous instances of people spending 50+ years with the company, as well as instances of multiple generations within the same family working for CNP. The hardest part about the job is advancing. Many departments are very flat organizationally and unless someone retires, there are few opportunities for advancement beyond certain points within the department. Job positions with advancement opportunities are posted internally, however, many times it is as a formality and a desired candidate has already been identified, making the interview process an HR formality. CNP realizes the importance of work/life balance and many departments are able to enjoy flexible work schedules and dress. – less

Having a Bachelor's Degree, I at times felt that I should of moved up and been in management roles, but when I thought about the pros and cons, I could not be more grateful for the plethora of experience I have obtained. Being a Service Tech consists of being an emergency first responder, a person that initiaties and installs new gas services, performs – more... collections like a repo man, meets with angry customers making you become an excellenet customer service conflict resolutionist specialist. Active with Safety and have gained knowledge about the distribution operations of our energy delivery company from various facets. – less

great company with great benefits
People are nice and it is very easy to stay on top of things

Loved working for this company! The atmosphere was enjoyable, and the people were great to work with.

CenterPoint is a stable company and has a good work-life balance.

i learned a lot about natural gas and how to detect gas leaks,and how to locate lines

My co-workers were the best. Customer Service was a must because you were always going on to someone's property to do a job. What I learned was how to handle people, pets, electrical line systems and electric meters. Hardest part of the job was pets. The most enjoyable part of the job was the others I worked with out in the field.

Great Benefits! Fast paced enviroment, great management team.

I have learned a lot & developed many relationships. I have been with the company since 3/2011 & my schedule has changed (3) times & is due to change again in January, due to this factor, I am seeking new employment.

I WORKED THERE 32 YEARS . I WORKED DAYS AND NIGHT SOMTIMES NEVER CAME HOME. AFTER A FEW YEAR OF THIS THEY HIRED TRAINED MECANICS TO TAKE LOAD OFF MY METER TECH. JOB. I PUT MY HEART AND SOUL IN THAT COMPANY. THEN ONE MORNING I WAS SICK SO I E-MAIL MY SO CALLED SUPERVISOR THAT I WAS SICK. THEN I DECIDED BETTER TRY AND GET UP AND GO CHECK LOCATION THAT – more... WAS GOING TO BE AUDITED THAT MORNING BY SUPERVISER AND OKLAHOMA CORP. COMISSION I HAVE HAD SOME DUMP VALVE PROBLEMS THERE THE DAY BEFORE. WHEN I GOT THERE I HAD GAS BLOWING SO I GOT OUT AND FIXED IT TOOK AWHILE UP AND DOWN TANK AND BREAKING OUT DUMPS. SO I CHECKED TEMP.ON DEHY IT WAS LOW SO TURNED UP TEMP GOT IN TRUCK WAS VERY TIRED AND WEAK. SUPERVISOR PULLS UP WITH CORP COMMISION I WAS LEANED BACK IN SEAT SWEAT ROLLING OF ME HAD MY EYES SHUT FEELING TERIBLE SUPERVISOR WALKED UP HIT THE WINDOW I HIT IT BACK TOLD HIM FELT BAD BEEN WORKING HE TOLD ME TO LEAVE NEXST DAY HE CALLS ME UP SAID HE TURNED ME IN FOR SLEEPING ON JOB . LATER I WAS FIRED....I LOVED WORKING THERE . THE SUPERVISOR THAT FIRED ME QUIT TO MUCH PRESSURE.HE HAD BEEN CAUGHT RUNNIG ME DOWN. UP TILL THEN I HAD VERY GOOD SUPERVISORS SMAERT AND TRAINED SUPERVISORS. THE ONE THAT FIRED ME HAD NO FEILD EXSPERIENCE. – less

Every day differed, from paperwork and proposals; to in the community events and support. Management taught me to be an active team-player in a highly diversified environment, that encompassed working with four generations of individuals (20 year olds to 70 year olds), and global coworkers, whom became more like a family to me dispite our different – more... languages and backgrounds. Leaving the people was the hardest part for me. The most enjoyable was knowing one person can really make a difference. – less

A typical day at work would be on the phones 90% of the day helping customers from paying their bill or setting them up on payment plans. I learned alot of ways to help people thru difficult times, by just listening to them how you can turn a bad situation into a happy outcome. Co-workers are great! They always are very willing to help. The hardest – more... part of the job is being able to handle all the customers who yell at you thinking it's your fault their gas is being shut off. But the greatest reward is the customers who say thank you. – less

I have a heart for the customers. I strive to have balance between helping the customers and doing my job the Centerpoint Energy way! There is a fine line. Typical day is getting about 60-70 calls a day. Most of the call types are Move-ins, Move-outs, Transfers, and billing calls. Some are more unique than others. I've learned to really empathize with – more... the public and to be delicate with bad news. The hardest part of the job is telling some customers no. They have to own up to their mistakes, situations and do their best. I enjoy the interactions I have with my co-workers when it is slow and we can hold conversations between calls. – less

I love my job, but there is no room for growth here, I have out grown my current position here and I am ready for a new challange.

company truck, work from cad system in truck orders dispatched to the computer from dispatch.turn on and off customers,non pay move out etc.. first responder to outside and inside house leaks, secured leaks if possible. regulated and adjusted gas pressure. never knew what the day would bring. self managed and self motivated by the end of the day the – more... dispatcher would notifiy your suppervisor if the job was 20,50,70,or 100 percent done..hardest part was blowing gas orders. never knew what to expect. loved everything from employees to my work truck. – less

Assisted in performing draft substation plan and section drawings, foundations, conduit and conduit detail drawings, relay panel elevations, relay panel wiring diagrams, and relay schematics drafting assignments in support of operations for such items as construction projects and permit applications. Works also entail field investigations and inspections. – more... Performed record keeping related to those assignments and general office functions as well. – less

While at CenterPoint Energy we had to respond to Hurricane IKE. We worked long hours and got plenty of overtime for working those longer hours. We would drive around from substation to substation trying to figure out how to get the electric grid back up to par. There were popped fuses, broken power lines, and broken poles. The entire city was in a state – more... of Emergency. Luckily the company had an organized Emergency Operating Procedure and it wasn't long before the electricity was up in all of the neighborhoods. – less

The receptionist passed her work off on me, while she flirted with all the men continually. Once a suitor visited her 14 times in one day. The distractions were maddening. Somehow, I got my work and her's done. The people seemed unmotivated--typical of this type of company.