Management of Customer Service and Tier 2 support staff for multiple industry
leading Computer companies.
· Managed and developed a consistently top tier performing team in all measurable
client categories, such as return call in less than 24 hours, overall satisfaction with
resolution, and refer a friend.
· Developed and implemented training lab for all departmental staff to better
support customer needs and improve overall customer experience.
· Mentored and promoted several team members to key positions within the client