Pros: pay, benefits, employees.
Cons: incompetent managers, old systems that never work, no communication, no training, hostile working environment, retaliation, favoritism, unethical business practices, etc etc.
Typical Day- Come in, take inbound and make out bound calls all day. You have to be on the dial-er for 7 hours a day and work 100 accounts and meet call quality standards. You are not entitled to your breaks. If you take too long to update an account or add insurance to accounts, etc, then you will get an Instant Message from your Lead telling you are taking too much time.
What I learned? I learned that Centra is all about making $$ and not caring about the community or patients. I learned that hiring is all about favoritism. My manager hired a mom and daughter for the same dept, which should be against policy. My manager got the manager job (with no college experience) just because she best friends with the director. I learned there is no official training...they just sit you with people and they show you the job. I learned that Managers don't like to be questioned or offered suggestions, even if its in the best interest of Centra. I learned that Centra LOVES to keep expanding their dominion over Lynchburg, and other areas in Virginia and taking over other facilities, but not supporting and helping existing offices. Due to this, every dept is understaffed and creates turn over. Another example is where in 2013, they laid off over 100 nurses, well in 2014 they bought out Bedford Memorial and expanded to include the Gretna facility...so you fire people saying you don't have the money, but then all of a sudden you have money to expand your business...lol...classic!! I learned that Centra is not committed to fixing system issues that bother employees on a daily basis and upgrading – more... systems. They use old systems that are very slow and always go down. Ultimately Centra is a Monopoly that just wants money and I'm SO glad I no longer work there. Also Centra engages in illegal activity by breaking the Fair Debt Practice Act and bills Patients when charges are not to be billed to patients, but written off.I learned that Centra posting Dept would apply payments to wrong accounts. I learned that there are thousands of credit balances that Centra never gives the money back to the patient. I learned there are so many billing issues and system issues, like I have never seen in my life. I learned that I no longer wanted to work for a corrupt and unethical company so I quit and left.
Management- OMG...where do I begin? I have one word...HORRIBLE!!!! They are rude, disrespectful and talk down to you. They don't like to be questioned and want 100% complete obedience. They don't care how things affect employees and don't want any input or suggestions. The last two employee surveys were a Bomb shell for management. They were required to come up with an action plan to improve things which they really didn't even share with the dept. Then when it was finally shared after we kept asking, nothing was implemented. Example, better communication. We were suppose to have monthly meetings, well that never happened. Suggestions taken more seriously was another improvement that was suppose to happen. That never happened. Any suggestions were blow off or simply ignored. My manager would literally go to meetings every day of the month with the director and go on 2+ hour lunches. My manager was never there to do her job, so she would delegate all her responsibilities to the lead on our team. I have never in my life worked for a company that is so unprofessional and incompetent
Co-Workers- I loved my co-workers! We were a team and had each others back.
Hardest part of the job- Working for a manager who didn't like me. Working for a company who didn't really didn't care about their employees. Working with systems that were freeze, go down all the time. Not having an IT person on site. Working in a hostile working environment and worried about retaliation if you spoke out. Just the overall experience was so poisonous!
The best part of my job- The pay, period. – less