High volume inbound call center with employee core values
Lead Operator (Former Employee), Fayetteville, NC – August 6, 2012
Pros: holiday pay and incentives
Cons: long hours
Varied hours work schedule. High volume call center. Learned value of customers. How to provide customers with the best service. Great managers and coworkers a great team environment. working different schedules at any given time. Assisting clients/customers with questions and resolving any known issues.
CUSTOMER SERVICE REPRESENTATIVE (LEAD OPERATOR) (Current Employee), Fayetteville, NC – April 25, 2012
Pros: good fayetteville work crew
Cons: not being heard by corporate, taking into consideration of our thoughts, to be more efficient with our clients!
A TYPICAL DAY AT WORK IS TO TAKE CALLS LIKE A ROBOT INSTEAD OF SOUNDING LIKE A REAL PERSON. I LEARNED THAT THE WAY WE TAKE CALLS AND THE WAY THE CORPORATE OFFICE TAKES OUR CALLS ARE DIFFERENT.WE SOUND EMPATHETIC THEY SOUND LIKE ROBOTS. MY CO-WORKERS KNOW HOW TO DO THERE JOB AND MAKE THE DAY GO BY BETTER WHEN THERE IS THE CREW AROUND. THE HARDEST PART – more... OF MY JOB IS NOT TO QUESTION WHY THINGS ARE THE WAY THEY ARE AND WILL NOT BE CHANGED. THE BEST THING ABOUT MY JOB IS WHEN IT IS TIME TO GO FOR THE DAY! – less