Great support staff... administration sucks
Pros: Passionate, caring direct service personnel
Cons: Administration at all levels
Central Minnesota is one of those agencies that has spread itself so thin, the right hand doesn't know what the left hand is doing. Though it is full of passionate young people trying to do their best with mental health issues, the administration is very unaware of what is happening in the trenches. One week I was being interviewed for a promotion, the next I was let go (I receive unemployment, so it was not for cause) because I had not documented clients who weren't even officially clients. Targeted Case Management is both a huge moneymaker and a poorly defined job. What I had hoped would be work involving continual contact with troubled clients became nothing but a treadmill for paperwork. In the five months I worked at this place, there was not a single opportunity to discuss client issues. All administrators wanted to talk about was new forms, vague paperwork and a computer system that did not work. For an agency with many hundreds of computers and complicated software, Central Minnesota had an IT department of one and farmed everything out to an expensive 3rd party, non-responsive corporate entity. To this day, despite the obvious HIPPA violation, I still have full access to Central Minnesota's client database. This is how poorly the agency is administrated. For a person with 10 years of experience and a Master's Degree, I was paid $17 an hour -- they have a terrible pay scale.