My co- workers are the hardest most dedicated people I know. They are an awesome team, that I have the privilege to work with everyday.
I must verify eligibility and benefits, obtain authorizations for outpatient and inpatient procedures. Confirm insurance information and demographics with the patient. Collect co-pays and deductibles for surgical procedures and Outpatient testing at our hospital.
I also have the great privilege of working in our ER department.
There I greet and register the patients, as they enter the ER department. Once a patient is triage, I will interview the patient at
bedside, obtain signatures, make copies of insurance cards and valid
ID. Confirm eligibility and benefits, Counsel patients on there estimated financial responsibility and collect on deductibles and co-pays.
The hardest part of the job is when I see the physicians or the nurse
tell a family member there loved one has passed. I and my co- workers do what ever we can to help comfort those family members during there time of loss.