Pros: guaranteed pay check
Cons: angry agents, pay rate, benefits, work equipment, and so on
I have worked for this company for a little while now. If you are in desperate need of a job, then you will do anything you can do to keep this job, as yes, it is a guaranteed pay check. Some people do complain about management, and really to tell you the truth, it's all corporate. You come in, you login, and you start taking back to back calls. We – more... deal with 10+ real estate markets, so they do come in rather quickly. What I still cannot get my head wrapped around, is the way they manage your breaks. If you work Anything up til 7 hours, you get ONE 15 minute break. If you work 8 hours straight, you get TWO 15 minute breaks. And if you work 8 1/2 hours, you get TWO 15 minute breaks and a 30 minute lunch. Nothing is set in stone when you are given your break times They will change them many times a day to accommodate the call volume. They cut breaks, and lunches too. Don't even get me started on them enforcing you to work on the days of the SNOW BLIZZARDS! Yes, you will have to work, or you will get "occurrences." Talking about occurrences, I'll give you a run over of those too. In a rolling 6 months you have 30 before you will be fired. But they give you the opportunity to start off with a negative 15 balance. You have to work on your days off, come in at least an hour early, or stay an hour late to get anything negative. This is perfect for part time employees. On the other hand, as a full time employee, you wont have much wiggle room. I am scheduled 40 hours a week, and it is rare for the company to allow for overtime, and when they do, they only allow 2 hours a week. Benefits are poor. Pay is horrible. When I was hired, they had the pay rate at $7.75 for part time, and $8.50 for full time, then at 3 months of employment, if they felt like you deserved it, they would give you a $1 raise. Not many people got that, and I wasn't one who did. Now they raised start pay to $9. But didn't compensate their already loyal employees any. So for someone almost working there a year now, I am making the same pay as a new hire. Enough about the company..now for the job itself. If you cannot control yourself, or your anger, please do yourself a favor, and move on. A portion of the agents that we speak to are very rude to us. They talk down to us. If you cannot handle a rude agent without being asked to transfer them to a supervisor, then this isn't the job for you. This is one of the simplest jobs I know of, yet the new hires always seem to go in a mess things up. That is because the training you are provided with doesn't really train you to do what you need to do. You will have many issues while you start out on the floor the first few weeks. The turn over rate is horrible, and our callers can tell. I heard "You people go through employees like normal people go through underwear," just the other day. The process of your normal call is very repetitive. An agent calls in, they give you their name and office (HOPEFULLY), you must repeat their name back to them. They give you the address that they would like to show, you must repeat this back to them. They then give you the appointment time, and you guessed it, you must repeat this back to them as well. Then you have to either give them showing instructions, or obtain a call back number if we have to obtain seller approval for showings, then you must verify that the agent you have on the phone is the correct person by verifying their secret code, or email address on file. You then thank the caller, and move on to the next call. Every call is different. Some agents will want to set up 1 appointment, others want to set up 10 appointments. Other calls you get agents who just want to call and tell you that the company has messed something up, normally because they agent doesn't provide us with accurate information, they just expect us to know it. Then you will give the easiest calls, where sellers call in to approve/decline their appointments. Very simple, but there are many things that people seem to trip over. There is an inbound team, and an outbound team. When you are on the outbound team, you are simply calling the sellers for approval of showings, or advising them of showings. Or you are calling the agents back with appointment approvals or declines. You can also run into issues there as well. Agent will get mad at you for the seller declining their appointment. Instead of just moving forward, they will scream and yell, and say things like "They must not want to sell their home." You will learn quickly that you've got to bite your tongue rather than saying "Or maybe they just have a life, and cannot always accommodate having strangers in their home." Thank goodness for mute buttons. Then to top off your evening, if you are scheduled to close, you more than likely will not get out of there at 8PM. We are not allowed to leave until every appointment that has been scheduled has been called on. Which can take 30 minutes, or up to two hours. The last thing I have to say is that the computers that you work on for eight hours a day are HORRIBLE! They are slower than molasses. They screw up all the time. The application that we use to schedule the agents appointments is ridiculous. And the VOIP phone system that we use is horrible. It crashes all the time, it makes the phone calls staticy, and it breaks up a whole lot.
Some of us just suck it up, do our jobs, and get paid. If you simply cannot do this, please do not waste your time, the companies time, or your co-workers time. – less