Twenty First Century Communications (TFCC) was founded in 1989, when current President and CEO James Lehr Kennedy and partners pioneered the concept of High Volume Call Answering (HVCA).
Twenty First Century's signature service, HVCA uses massive voice response unit (VRU) networks to handle outage calls for the electric utility industry. Today, TFCC is proud to provide this system to more than 80 utilities, including nine of the ten largest in the U.S., covering 70% of American households.
In 1989, HVCAwas nothing grander than a good idea. One evening Jim Kennedy was having dinner with a colleague when a heavy storm rolled in. Visible from the restaurant, the lightning and clouds prompted his companion, a utility executive, to groan, "boy, this is going to swamp my call center..."
Necessity being the mother of invention, Jim summoned his experience in public utilities and automated telephony and said, "I think I might have a solution. Under his pen, the basic idea behind HVCA took shape; and went on to become one of the most important resources utilities have for outage management.
Taking the calls, collecting the information, processing data and returning it to utilities became the foundation of our business. Spanning almost two decades, this work has inspired numerous related communications solutions. Now TFCC's utility systems support mobile workforce management, call center mutual assistance, database management and much more.
Over the years, TFCC has assembled the largest, fastest and most reliable telecommunications platform in North America, bringing its clients relentless reliability and superior service. Twenty First Century's products perform rapid processing and dissemination of information, enabling clients in any market, with any mission, to streamline operations and provide top notch customer service.
In October 2007, TFCC made hundreds of thousands of evacuation calls to San Diego County households threatened by the wildfires, facilitating the largest peacetime evacuation in U.S. history. That December TFCC handled over three million calls for clients affected by the early winter storms in the Midwest.
In the fall of 2006, Twenty First Century preformed a map-based alert for Frankfort, Kentucky, helping apprehend a kidnapper and safely recover a missing child. And in Katrina's aftermath, TFCC operated the 1-877-LOVED1S for the American Red Cross, taking over 380,000 calls and reuniting over 40,000 displaced friends and families.
We appreciate the many clients who have made Twenty First Century the industry standard, and look forward to working with the ones soon to discover us. – less – More from ZoomInfo »