CENTURY LINK Employer Reviews

great place to work if you like call centers good hours but you take a lot of calls management was great to work with never had any complaints

over a good job if your REALLY good at sales. But even if you are there comes a point where you will have to do something unethically to make a sale when you have to make a high quota and push customers to by something with out giving them all the correct info about what they are paying and what for. I cant do that.

As tech support for CenturyLink I answered and troubleshooted calls for 8 hours with short breaks and lunches. I learned great phone handling skills, how to deal with irate individuals, and how to sound calm and assertive without face to face interaction. I enjoyed the possibility of overtime when I got financially tight, but did not enjoy the demand – more... of mandatory overtime during the busy seasons. The requirements and high volume calls for my position did not allow me to get to know any of my co-workers. I sat next to a few women for almost a year and only knew their names. The most profitable part of my experience with CenturyLink was the $1 raise after good reviews. Allowed me to save a generous amount of money for school. – less

Answering incoming phone calls and selling customers products before helping the customer with their actual problem.

CenturyLink is a very high stress job and because of that I was unable to perform the job. Sales quotas of that magnitude where almost unobtainable. The management was kind but the policies where not good.

Was on the phone and had to sell to people no matter what. had to make people buy things that I knew that they didn't need just to meet my quota in order to keep my job.

A typical day consisted of me starting up my computer, and checking in with my supervisor and co-workers via email.
I learned how use a particular program to setup different ports.
Management was wonderful never had worry about them lingering over my shoulder.
My co-workers were geniuses and always taught me new things, apart from we became like family – more... there.
The hardest part of my job was when I had to wait for a certain program to load, it about 30 minutes to complete.
Every part of that job was enjoyable, comfortable setting. – less

I enjoyed the challenge of organizing a department, working with an awesome team, and being taught the ends and outs of management.

It is a great company to work for. Fun, uplifting, exciting. There is not one day that goes by that isn't

Responsibilities:
• Review Business/ Functional/ System Requirement Specs, High Level Design Documents, and Detailed Design, Documents.
• Design and Develop scripts for uploading data from flat files and XML files into database, performing business validations on the data using PL/SQL Procedures.
• Validate and load data into Oracle Database using DB – more... links and external tables from CSV files.
• Utilize numerous Optimizer Hints to speed up the SQL queries.
• Performed various activities like creating, debugging and modifying Stored Procedures, Functions, Packages, Triggers, Tables, Views and User defined functions etc.
• Use SQL*Loaders to download the data into warehouse database from the flat files and other data files across different platforms.
• Develop SQL and Shell scripts to create temporary tables and developed SQL*Loader scripts to load data into temporary staging tables.
• Develop and customize existing reports as per client’s specific requirements using Oracle Reports Builder 10g.
• Design and develop forms using Oracle Forms 10g to allow end users to manage customer relation effectively and efficiently.
• Work on creating Materialized Views to maintain copy of the remote data at local node.
• Involve in code reviewing and performance tuning with optimization techniques in PL/SQL like creating indexes and providing hints.
• Solve the complicated run time errors while running the process along with DBA team members.
• Create Test Scripts, Test Plans and performed the testing for data conversion process.
• Involve in the development of database objects in both OLTP and OLAP databases.
• Addressing day-to-day issues with business users using tools like TOAD.
• Create documentation for migration and perform extensive testing during the various phases of product implementation.
• Extensively utilized version control software for code migrations. – less

I learn how to use "OVERCOMING SKILLS " from this company. Removed my self from this job because i dont lie to customer or clamm account.

My day at work would start, by getting things prepared before we would open.Like turnning on the systems, counting money,and making a list of my goals for the day,Then the rest of my time at work i was taking payments on accounts also if customers would call or come in with any questions i would answer it or find a solution.My goal everyday was to at – more... least get one new customer.While at Century Link i learned very good customer service skills and that i liked working with the public.My management was a female.,She was always postive and willing to help out.My employment at Century Link was a fulfilling experience. – less

Great company and income potential pending on sells. Excellent platform to working for a great company

CenturyLink is an okay place to work however because this is a communications company mergers and aquisitions tend to be common in this sector. Otherwise, job security is fair.

I was hired and praised for my skill and my experience and then immediately fired because of a past misdemeanor. Pathetic.

Century Link seems to be doing what needs to be done, for a long time, upgrade systems, better communication with customers, an excellent product start up with real value, from the moment I start work to the end of the day this new Company has what I believe will be a super + for its customers COMMUNICATION! You can't run on empty promises and expect – more... loyal customers. If I run into any problem my supervisor's alway there to answer the call, with the communication ability, Cell Phones, we, our co-workers, have the ability to call one another to aid,ask,help figure out something, in a matter of minutes, no waiting for customers, real trouble starts if a customer has been given "wrong" information and at that point it's sometimes hard for the customer to give you an opportunity to make well the problem, mostly, they do. Enjoyment comes at the end of the day when you KNOW you've done your best. – less

AN hour and 1/2 drive each way. Learned certain product knowledge, computer programs (13) Hardest part of the job being online with customers while supervisors and employees threw and batted balls around the call center or rode electric skooters, tandem bicycles. Most enjoyable was treating the customer with respect and the reward of solving their particular – more... problem – less

Great place to work with great benefits and opportunity for advancement

i had the chance to interact with new people and i learned that you have to want something and other for you to work for it and it was great having more experiences even though i sometimes deal with rude customers but it was worth the work.. and i really enjoyed it

Managed a team of 20 sales reps
Wrote coaching and development plans, so reps could increase their sales.
worked with upset customers, escalation calls and call backs
Quality assurance calls by listening to the reps calls.
great benefits, and commissions, spiffs