Good Company - Poor Support/Culture for New Logo Territory Reps
Senior Account Executive (Former Employee), Chicago, IL – June 12, 2013
Pros: great cash standing - good story, benefits
Cons: products, pricing, budget, culture, will and budget to address issues
I came to the company with wide eyes and enthusiasm and quickly learned that the company did not have the products, pricing, culture or will to address the proper support of the Select Account Executive SAE.
Customer Care Representative (Current Employee), Johnson City, TN – June 4, 2013
Pros: giving free stuff away all the time
Cons: high goals for sales
the upper management is very easy to get along with and you can talk to them as if you were talking with a co worker, unlike other companies that I have worked for in the past where you felt like a peon.
MULTIMEDIA DEVELOPMENT INTERN (Former Employee), Denver, CO – May 27, 2013
I worked in the multimedia development department of CenturyLink. The company provides a great balance between work and fun. This was one of the best experiences of my working career.
Help Desk Tier I (Former Employee), New Century, KS – May 23, 2013
Pros: great managment, and trainers
Cons: poor payment for work
The payment is lack luster which causes problems like strikes, but they overall have great managers & trainers. The people where great. but compensation was bottom of the pile.
High stress, very little tolerance for mistakes of new employees, bad management
Customer Service Specialist (Former Employee), Medford, OR – May 19, 2013
Pros: good building and utilities, good hours and breaks.
Cons: horrible management, bad pay and benefits.
Management was a nightmare, constantly pressuring new employees and make them feel outside of the collective workplace group. Everything else was pretty good, but bad management is really a deal breaker for me.
Load Specialist (Former Employee), Phoenix, AZ – May 11, 2013
Pros: personal days
Cons: short lunches
I really enjoyed my job plus I got along w/my co workers very well we were team players our Manager worked alot w/us there really wasn't anything hard about the job if I had to say maybe not satisfying our customer's & I thrived on that I always wanted to make them happy that was very important to me
Customer Care Professional (Former Employee), Summerfield, FL – May 7, 2013
I worked as an at hoen agent. I realize that this was still a job, but they had no understanding of life happens situations. My daughter had to see a specialist and even though applying for the time off a month in advance I was denied and had to call out. Because of frequent visits, I missed a lot of time and got corrective action, even though it is – more... something I needed to do for my daughters health. Hours were long and training was not adequate enough for the position. Training was long, but they didn't spend enough time reviewing billing or even accounts set up actually working with the systems and MANY representatives made mistakes with it. Management was not very understanding about situations. I was told when I was hired but the training company that there would be no sales requirements, and I found out quickly that there was and that was what I wanted to avoid. The only upside that I had to the job in personal experience was the sommissions if you were lucky enough to earn any and the friendly co-workers. Other than that I have just as much trouble with them as I do as a customer. - a lot – less
Customer Care and Sales Representative (Former Employee), San Marcos, TX – April 30, 2013
Pros: free lunches, free food, on-the-floor incentives, every-sale payout, great co-workers and managers
Cons: extremely strict breaks and lunches, no flexibility on sales quota, inability to move around the company to a better suited position
A typical day at works starts with logging into the systems; answering phone calls; taking billing question and appropriately handling issues; we were required to follow a very strict sales quota; I learned that hard sales are not for me. I learned that working in a call center requires for you to be able to healthily handle stress. I loved working – more... with the company, but I didn't like the sales portion. My managers were amazing! They always did what they thought was best to get me to reach my quota! My co-workers made the job that much easier... I enjoyed working with all of them! The hardest part of the job was knowing that I wasn't a sales person, but I knew I wasn't meant for that job. The best part of my days were listening to my co-workers tell me about all the random calls. – less
Overall great place to work at. Management needs to pay more attention to employee feedback. Some changes are not well thought and make duties harder than improving efficiency.
I was hired thinking that it was for my customer service experience, however, I was hired to sell sell sell. I don't mind having to sell things, but I dislike it when my job depends on it. People were being fired left and right at this company because they weren't selling. You had 6 weeks or so to "graduate" (meaning you had to sell enough in order – more... to be able to keep your job). The daily sales quota were ridiculous! I felt that they cared nothing about the employees. My supervisor gave me praise on good days and had nerve to call me "lazy" on bad days. She sat beside me on a call once and kept feeding me lines to say. She made me push and push and push different products until the customer cursed me out and hung up on me. Also, there's no way to advance in the company unless there's an opening. Who wants to work in a call center forever. There were people that worked there for 12 years making the same pay as me and looking miserable. I was pregnant and nauseous a lot, they didn't care. I had someone (I guess a manager) literally drag me out of the bathroom to go back to the phone. That was the last straw. I left early that day and then called in the next day saying "I won't be back anymore, it's a headache." They then harassed me by phone and mail. Biggest headache of my life working for this company. – less
I was also hired here, and they done me the same way, SALE SALE SALE! I missed one day with my son who was hospitalized and they fired me, even with a doctors note. They would not let me clean off my own desk and set my stuff outside, which left me to go get my car then drive up and get my stuff. They give you 15 minute breaks which i smoke so that gave me 5 min to get down stairs 5 min to smoke and 5 min to get back.. better hope you don't need to use the bathroom. Also, managers are careless and they want you to make their numbers who cares about you. you are only recognized for putting things on peoples accounts and doing whatever. The customers are crazy and p off everytime they call in..you rarely get nice people. I was called a stupid b everyday and called trailer park trash because i am country and i do have an accent living in nash county. it was well paid but the bull is dumb. they hire you just to fire you..
CenturyLink
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Horrible
Customer Service (Former Employee), United States – April 25, 2013
Pros: they pay me
Cons: can't take pto, hours are horrible, don't care about the customer.
If you do not want to have a life outside of Centurylink or have PTO then this is the place for you. For the first time in years finally getting a Saturday off. They want you to get a certain number of calls and if you don't you are in trouble. If you spend to long on a call you get in trouble. You get in a lot of trouble....
Customer Service (Former Employee), Mansfield, OH – April 25, 2013
Answered incoming calls from business customers regarding their communication needs and services, such as; billing questions along with billing disputes and resolutions. Offering new/upgraded products and services to continuing customers. Setting up new accounts for new customers and up selling to better products and services. Data and sales order entry. – more... Researching and resolving customer dispute issues. Filing of service and sales orders. Assuring that customer satisfaction was maintained with each call – less
donthaveone – May 1, 2013
I was also hired here, and they done me the same way, SALE SALE SALE! I missed one day with my son who was hospitalized and they fired me, even with a doctors note. They would not let me clean off my own desk and set my stuff outside, which left me to go get my car then drive up and get my stuff. They give you 15 minute breaks which i smoke so that gave me 5 min to get down stairs 5 min to smoke and 5 min to get back.. better hope you don't need to use the bathroom. Also, managers are careless and they want you to make their numbers who cares about you. you are only recognized for putting things on peoples accounts and doing whatever. The customers are crazy and p off everytime they call in..you rarely get nice people. I was called a stupid b everyday and called trailer park trash because i am country and i do have an accent living in nash county. it was well paid but the bull is dumb. they hire you just to fire you..