CenturyLink Employer Reviews

I loved working for them!
Had great hour days
Awesome pay, kind helpful co workers
Good locations
I would love to work for this company again.

A typical day at CenturyLink consists of taking calls back to back until the end of the day. Each call has to do with either some type of internet issue or email problem. I learned how DSL technologies work, and a bit about networking. A manager is assigned to around 20-30 employees. Offices are in cubicles, and very little communication happens between – more...  coworkers. The hardest part of the job is to get the call in the call metrics that CenturyLink demands. The most enjoyable part of the job is to help out customers and get their service up and running.

CenturyLink was a good place to work at, at least at first. I had first worked their online chat tech support, which I personally enjoyed very much. For some reason, however, they do not keep a solid staff in that department and insist on rotating agents, causing chat support to be very poor. When I was moved over to the phones to take calls from customers, they changed phone systems to a VOIP system. This VOIP system records everything you do. They also micromanage your calls, and their QA team is very picky. If you say something slightly off of what they look for in their scripts, you get disciplined about it. They also base calls on call metrics, instead of successfully correcting issues. If you have bad call metrics (time on call, time after calls, etc) then you are also disciplined. I was also passed over on promotions twice, even though I have a degree and experience in the field. One promotion I was passed over for was given to an ex-convict on work release with no history/training in the field.

I would recommend passing on any job from CenturyLink until they decide to treat their employees fairly. – less

Typical work day began at 7 and ended at 4. No weekend work necessary. Flexible work schedule days - 2 in Whiteville and 3 in Hope Mills. Trained myself when company switched systems we were using and taught company folks as necessary to complete closings. Most management great. Hardest part of job was dealing with folks who did not know their jobs – more...  well and had low work ethics. Most enjoyable part was setting and accomplishing goals in a timely manner and working with co-workers with same work ethics to accomplish the tasks. – less

As a sales representative a typical day involved phone calls to existing and prospective customers to set appointments, preparing contracts and proposals, communicating with customers regarding billing and repair issues, input and follow up on orders, consulting with colleagues to define solutions, attending training seminars, preparing reports and – more...  attending sales team meetings.

I learned about new technologies on a monthly basis, new sales techniques and how to better communicate with the customer to identify with their personal and business needs, how to lead my account team, how to motivate others within the company to exert a sense of urgency around my customer projects, when to engage additional help and support and to never lose alone.

Management was supportave and motivating. My co-workers were smart, fun and a great resource to help move stuck accounts.

The hardest part of the job was soliciting new business. The most enjoyable part was providing a solid solution to the customer and knowing it would resolve their issues and make them a more productive and profitable business. – less

Centurylink is a Sales driven organization who focuses on products and sales and not the people that surround it. They have a knack for gaining new business but they often suffer when trying to maintain the customers they work hard to win. In a nutshell they have great products and services but if they became more customer centric they would probably – more...  dominate in any and every market they compete in large or small. The company seems to have some strengths such as great service, experienced in merger acquisitions, and a network of highly dependable engineers and tech services, also with great training programs. If you seek a highly competitive job with good pay and no work life balance Centurylink is a great starting sales place for anyone. – less

Working with two technicians in the local office made it a fun place to work. I answered phone calls and took care of customers that came into the business office answering questions and taking requests for service for telephone and cable tv. I was the only one in the front office with my supervisor coming out of Baraboo, WI. There were challenges of – more...  selling our products to customers. I took payments and posted them to their accounts and made daily deposits. I sorted out the mail to those in the office. I did monthly inventory on the cellular service that we offered. Selling to the customers with different languages was a challenge which made the job hard at times. Meeting my goals monthly was a challenge also as we had to push our products and it was hard to do in our small community. The enjoyable part of the job was working with the customers as I miss not being around them after 23 plus years. – less

Taking Inbound calls from businesses having trouble with features or lines on large or small phone systems. Reporting the trouble concisely and directing the issue to be dispatched on, sent to programming or long distance.

I spent my days doing spreadsheets and fixing billing problems for large business customers, CenturyLink had purchased Embarq and was converting billing systems. I was in charge of a queue in that billing system (Citrix) and had to correct billing mistakes caused by the system conversion. I also spent a lot of time re-rating customers long distance – more...  and international long distance bills in the Cixtrix billing system. I learned a lot about data entry and billing systems and how to get a lot of things done on a computer. Unfortunately I went through a temp agency called Superior Staffing that was fired and a lot of people were not hired on full time as a result. I relocated to San Diego within a month after leaving this job. I had a lot of fun with the people that I worked with. It was in the central office in Mansfield, Ohio. I enjoyed working full time first shift, I had a lot of free time in the evening to spend with my family. – less

This is an all Union company. It is almost impossible to improve sales numbers when you have a Union protected sales staff. You cannot not fire the malingers and you cannot promote the best. You can only promote based on seniority.

I enjoyed working for CenturyLink, unfortunately the company had corporate wide down sizing and I was affected.

From the day you start you are a part of a well oiled machine who's main goal is customer satisfaction.

The training is fast paced and complete. The supervisors and management are friendly, knowledgeable and always available for the assist when the work load becomes heavy.

I highly recommend this company to any one that is interested in a fast paced – more...  career opportunity with no ceiling for advancement. – less

This is a great compnay to work for. The benefits are great as well as the people.

inbound calls. awesome management. hardest part of the job was the high call volume. i enjoyed the incentives.

An extremely deep focus on metrics and customer satisfaction surveys, at the expense of the ability of the employee to do their jobs. A typical day starts with a 10 minute period to get logged in, and read emails followed by open time taking calls. Management is present and observes calls, and is more concerned with meting badly defined metrics than – more...  actual call flow. The hardest part of the job, is tools or systems that fail often, incomplete training, incompatible policies across departments, and an obsession with ill defined metrics. Even with the difficulties of a day, it's a really good feeling, when you can help a customer get working properly. – less

Enjoy working with various departments within the company as well and directlly with customers to ensure customer satisfaction. I learned hands on customer services. I learned how to resolve issues quickly to ensure handle time was met. I learned how to assist internal departments utilizing all resources and menouver various systems. I most enjoy working – more...  directly with customers. – less

The management at CenturyLink only cares about one thing: Sales. While working with this company I was told to get sales no matter the cost and sometimes that meant being unethical to customers. Over time this will weigh heavily on anyone and something will need to change. I decided to stop the unethical treatment of my customers and eventually left – more...  this company after being passed over for 3 promotions, of which I was more than qualified. I would not recommend this company to anyone and would caution those who are interested in working with CenturyLink. – less

Typical day at work consists of making your call and speaking with customers, consulting with them on their future expansions as well as their future downgrades. I get to work with a lot of great companies. Hardest part of the job is the workload, sometimes there just isnt enough time in the day. The most enjoyable part of the job is the people i get – more...  to work with. – less

The company is ever changing; that is the challenge on a daily basis, what has made me successful through the change is my abiity to weather the storms.

I am a person who is very passionate about people as a leader, I want my teams to succeed by providing each of them with the right tools and resources necessary to do so.

Typical day was checking trouble ticket bucket, email, project or staff conference calls, working tickets

Responsible for expanding existing market share with customers by up selling the entire CenturyLink portfolio of products and services.