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378 reviews

CenturyLink Employer Reviews

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Too Pushy
Customer Service Representative (Former Employee), La Crosse, WIJune 5, 2014
If you like to be pushy this is the job for you. CO workers were great. Some of the managers were awesome and understanding, others not so much.
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Develop a "thick skin"
Sales and Service Representative NOHD (Current Employee), Boise, IDJune 4, 2014
Pros: education benefit
Cons: high expectations without proper resources
typical day includes taking phone calls from customers with a variety of complaints and issues. I learned to tolerate the public better. Management is dependent upon the culture of the center you work in, some follow rules some do not. Co-workers don't get used to have the same ones turn over is very high. The hardest part of the job is dealing with – more... the frustrations of wanting to provide the bet service to the customer but not being able to give what the customer is entitled to due to parameters of the job, The expectation is to have the customer off the phone in less than 600 seconds, this results in customers being passed between reps which infuriates the customer. Dealing with difficult personalities of the customers is very difficult.
The best part of the job is your coworkers. They make it truly tolerable. – less
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Fun Environment
Customer Service Representative (Former Employee), Apopka, FLJune 4, 2014
assist cust on troubleshooting phones, phone lines, computers, internet, etc.
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Good company
OPs Tech (Former Employee), Monroe, LAJune 3, 2014
Plenty of training provided, ample opportunity for advancement. Competitive compensation and benefits package
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Run while you can.
Consumer Tech support (Former Employee), Carlisle paJune 2, 2014
Pros: good people to work with.
Cons: don't ever expect a raise.
The people you work with are great, the managers don't care at all. When a manager is in doesn't mean you will get a answer to questions about the job policy and procedures. They will tell you that you are needing work on something and not tell you what it is that you are lacking.
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Great Place to work when they are hiring
Techincal Support and Sales Rep (Current Employee), Apopka, FLMay 29, 2014
Im getting laid off which is why im now searching for a job. This has happened with Centurylink in the past. They are preparing for a merger and has to downsize. They will start hiring again, however I will not be returning. They change companies to often, Sprint then Embarq, Captiontel, Now Centurylink.
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STAY AWAY
Customer Service / Sales Supervisor (Former Employee), FloridaMay 28, 2014
Do not work for this company. They do not care about their employees and upper management is all about them do not care about who's below and so much micro managing.
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A very stressful and overwhelming workplace
Tech Support Representative (Former Employee), Carlisle PAMay 21, 2014
You had to mostly solve all problems on your own, the managers and supervisors didn't know much about helping you. I learned a great deal about computers, programs, etc that I could use in other careers. Trying to remain happy everyday when every customer who is calling in already hates you and the company. The most enjoyable part was meeting new people – more... and when you were able to help a customer and make them happy even though most of the problems were already out of your hands. – less
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Excellent company to demostrate commitment to the clients
Retail Sales Manager (Current Employee), EustisMay 20, 2014
Pros: many discount
Cons: no sick benefits
A day of work is very intense, you have to take care of your customers in every aspect in order to resolve any situation about their accounts.

I learned how important is to keep your commitment in order to achieve your goals.

The management culture is very friendly.

The hardest part of the job is the system for the data base.

The most enjoyable – more... part is the ability to create a great teamwork with your coworkers. – less
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Not a good place due to management
Service Technician cable splicer cable maint (Former Employee), NCMay 18, 2014
Pros: non
Cons: short breaks
I love phone work and I would love to relocate I have always wanted to work with the rail rd and it would be great
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Overall good work place
Sr. Analyst (Current Employee), Apopka, FLMay 13, 2014
Pros: ample parking space
Cons: lunch options
Good work environment and friendly people. Collaborative work environment and people are willing to help in and outside of department.
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Customer Service
Operations Specialists (Current Employee), Decatur, INMay 12, 2014
Its a call center environment. Provides the opportunity to learn a lot of different computer systems and service offerings to enhance my skills. We handle incoming phone calls from the customers to help them with their orders. Between calls we review and process the orders.
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a great place to work
Account Specialist (Former Employee), Tarboro, NCMay 10, 2014
Pros: they searched us lunches on many occasions
Cons: short breaks and short lunches
I really enjoyed my job at Centurylink i just had to drive over an hour to work.
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Program Management
Management (Former Employee), Monroe, LAMay 10, 2014
Pros: challenges
Cons: mangement
CEO allowed ALLTEL hostile takeover. If you were a CEO would you call CEO for ALLTEL and asked them if they were interested in purchasing a subsidiary without a NDA? Then telling employees that he would never sell to ALLTEL or do business with a unethical company and then after the hostile takeover - a year later did!
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Fun workplace Highly Sales driven.
Customer Service Representative (Current Employee), Tarboro, NCMay 7, 2014
Pros: 401k, customer appreciation prizes. performance based monitary bonuses, commission, weekends off.
Cons: billing compaint queues, double pointed mondays (attendance), theiving co-workers
A typical day at work is generally never different. There are opportunities to be creative with your sales pitches. There are very few scripted scenarios which is awesome.
The management is fair. The point system not so much because you get double pointed on Mondays which could become troublesome if you travel on weekends.
The coworkers can be the best – more... people in the world. Just watch out because some of them will steal your sales if left in a pending state for too long.
The hardest part on of the job is the imbalance of the queues. Depending on what time you come in and what queue Avaya has you assigned to you can receive complaint calls all day or sales calls. So the worry of not knowing how your day is going to go is stressful at times.
The most enjoyable part of the job are the friendly customers and the money commission checks. I've worked at a lot of call centers that CLAIM to pay commission and you never see it. Centurylink takes GREAT care of their employees. – less
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Service to sales chat representative
SALES REPRESENTATIVE (Former Employee), NacogdochesMay 7, 2014
Pros: pay, rewards, sales.
Cons: leadership qualities
The campaign assisted customers with billing issues and setting up new services.
Would take up to 2 chats at once while offering on every chat where needed.
Management has poor coaching skills to allow representatives to succeed.
Hardest part of the job was to make sales correct and efficiently.
The most enjoyable part of the job was the pay and subtle – more... benefits. – less
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OK
Sales Engineer II (Former Employee), MIMay 6, 2014
the most enjoyable part of my job, was the people I worked with and the customers I served
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Progressive Company grounded in integrety and ethics
Coordinator (Former Employee), Carlisle, PAMay 2, 2014
CenturyLink is a progressive communication company that treats employees like people instead of numbers. It is grounded by the principals that translate in to great work ethics
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Productive and Great people to work with
Operations Technician (Former Employee), Minneapolis, MNMay 1, 2014
CenturyLink offers great assistance when stuck with a problem. Although they didn't work with me when I was suffering from depression. They don't have very good training- sit here and watch this guy work...ok you're on your own.
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fun place
Customer Service Representative (Former Employee), Tarboro, NCApril 26, 2014
I loved this company and would still be there if the pay was higher

About CenturyLink

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network – Read more