Pros: 401k, customer appreciation prizes. performance based monitary bonuses, commission, weekends off.
Cons: billing compaint queues, double pointed mondays (attendance), theiving co-workers
A typical day at work is generally never different. There are opportunities to be creative with your sales pitches. There are very few scripted scenarios which is awesome.
The management is fair. The point system not so much because you get double pointed on Mondays which could become troublesome if you travel on weekends.
The coworkers can be the best – more... people in the world. Just watch out because some of them will steal your sales if left in a pending state for too long.
The hardest part on of the job is the imbalance of the queues. Depending on what time you come in and what queue Avaya has you assigned to you can receive complaint calls all day or sales calls. So the worry of not knowing how your day is going to go is stressful at times.
The most enjoyable part of the job are the friendly customers and the money commission checks. I've worked at a lot of call centers that CLAIM to pay commission and you never see it. Centurylink takes GREAT care of their employees. – less