Concession Worker (Former Employee) – Seattle, WA – May 23, 2016
The typical day started about two hours before a sporting event with cleaning, stocking, cooking food and preparing the cash register. I learned a little more about movement in really tight quarters. The management was different every event. Overall, good management. Co-workers also switched around but were usually friendly. The hardest part of the job was pouring the beer because the pressure was always fluctuating. The most enjoyable part was the crowd.
Customer Service/ Sales Rep (Former Employee) – Jefferson City, MO – May 18, 2016
your job is to fix the customers problem and provide great customer service. one of the main rules was you have to offer a product on every call. once you get the hang of offering everything else falls into place.
Sales and Service (Former Employee) – Johnson City, TN – May 13, 2016
At first, Century Link seems like it's going to to be a wonderful place to work...and it can be as there is lots of $$$ to be made.
But you soon realize there is way more to the job than selling and upselling to customers. There are billing issues, service complaints, missed appointments and countless other account issues that need to be resolved. This is to be expected in a call center. Multi tasking is always a must.
Problem is that the training does not properly prepare the agents for the calls. So much time is WASTED in training by playing unrelated games, watching youtube, dividing into groups & making posters, and senseless ice breaking exercises. Other time is spent in modules that pretty much just touch on the basics of the job. The last few days are spent scurrying to make sure agents know how to navigate the system. Had the time been utilized wisely, agents would know how to navigate the system & would be much better prepared to take calls.
The trainers are nice, fun, and want you to succeed...but the material is not sufficient. I don't like having learn as I go. I want to be TRAINED during TRAINING....not entertained. Class time was a month long pep talk of how much money can be made if you sell sell sell! It did not give us real life expectations. Alot of people fail because the training is not thorough.
Sales and Service Specialist (Former Employee) – Work at Home – May 10, 2016
Was very happy working for Centurylink and when I had a family life change they were very good to me and when I had to resign they worked with me to come back due to my abilities and understood of family crisis
good company to work for and work at home was great
Director, Marketing (Current Employee) – Monroe, LA – May 9, 2016
CenturyLink is a company in the process of transforming from a Telecommunications provider into a Cloud and Managed Services provider. Working at CenturyLink was very fulfilling and rewarding. I was empowered to make difficult choices and decisions, challenged to learn and grow and surrounded with support.
Network Manager (Current Employee) – Littleton, CO – May 9, 2016
Always an opportunity to learn in this position or anywhere at CenturyLink. The people that work here are passionate about their role and providing great customer service. The hardest part of the job is having to be on call as a manager 24x7 although I'm not called out very much, the team I manage is very resourceful.
A typical day in the network organization is trying to get through the many email while watching the network events and sending timely notifications to a wide internal audience and special notifications for the larger events to the CEO level.
Overall a great place to work.
Work around your own schedule, work remotely, great leadership
Constant expense reduction over the years, on call 24x7
Broadband Technician (Current Employee) – Littleton, CO – May 2, 2016
its a good place to work only if you do quality work, some managers are good some not so good the overall company doesn't seem like it will be around long because it is ran very inefficently. many employees are unhappy and moral among co workers is very low
the higher ups do not understand how to run the company efficently
Sr. Enterprise Account Manager (Former Employee) – Denver, CO – May 2, 2016
Reached out to prospective customers to arrange sales consultation with regard to network infrastructure. Presented customized IT solutions, collaborated with internal and external resources needed to address customers' needs.