Just like having a big work family however repair lacks communication.
Technical Support Lead (Current Employee) – New Century, KS – September 25, 2017
When in repair you all work together as a team, helping each other improve and it's honestly like having a big work family. I learned so much and you always continue to learn when new updates come out for devices. I think the worst part is dealing with the angry customers who are beyond ridiculous but as long as you are charismatic and good with people anyone can do it. The only thing I found irritating was communication, if they came out with new equipment or moved servers repair is never informed and the team just kind of figures it out as they go.
Ok place to work but after a 2 yrs the pay raises stop
Collections Representative (Former Employee) – St. Paul, MN – September 25, 2017
Manadatory overtime and you basically live there. Cant pick schedule. But it was easy to do and very chilled. If you dont have a life youll be ok. Sales is horrible they give people things they didnt request.
short breaks, mandatory overtime pay to low for the job
Customer Service Rep (Former Employee) – Shreveport, LA – September 24, 2017
overall centurylink was fun to work at, I enjoyed my job for the most part, as far as some of their policys as far as attendance , I don't feel like they care about the employees unless they are in the seats ..
SENIOR LEASE ANALYST (Former Employee) – Denver, CO – September 23, 2017
The executives at CenturyLink are very caring and professional. They strive to do the right thing both internally and externally. I would have loved to stay if they wouldn't have moved my position to the home office, in Monroe LA.
Customer Service Rep (Current Employee) – Tarboro, NC – September 23, 2017
ok place to work if you are into sales. A normal work day is dealing with upset customer who experience ongoing billing issues. I learned how to sale and the most enjoyable part about my job was meeting new people and being able to assist and resolve ongoing issues.
A typical day at work consists of collaboration with numerous union employees and management, and consultation and mentoring on system and job function issues. Management of customer escalations, including installation and/or service disruptions and disaster management project management. Analysis of order workflow and production of reports capturing center productivity.
Business Sales Consultant (Former Employee) – Orlando, FL – September 20, 2017
Fantastic organization to be associated with. Of the 3-4 managers I had during my employment, all of them exceeded the level of true professionalism. Their compassion, and empathy are unparalelled. It was a pleasure to represent, and contribute to the growth of this organization.
Customer Service Representative (Current Employee) – Shreveport, LA – September 19, 2017
Customer services to customers with billing or service issues. was 90% of your job performance.Offering new products and services or starting new accounts were the best part of the day with CTL. The company made a lot of changes then contradict those changes. People terminated because of the information or sales training provided. The new call center is not well organized and the supervisors only lookout for themselves and no one else.
REPAIRMAN (Former Employee) – Fuquay-Varina, NC – September 19, 2017
CenturyLink was a good place to work at. The schedule was flexible and I enjoyed most of the people I worked with. If given the opportunity to return, I would. I had to leave due to an at work vehicle accident. The judge threw out the ticket, but it was to late at the time
a day at centurylink is what you make it. it can be stressful at times but you have to have a calming demeanor about yourself. the people there are fun to be around and the Supervisors do what they can to help you
Century Link Sales & Care (Former Employee) – Boise, ID – September 15, 2017
So when i started working there i really liked it. I started to noticed that unless we are selling something to the customers.... "there issues are not our problems and get them off your phone." They promise services to customers and then dont deliver the correct services. which in turn screws over that agent that spent an hour with them on the phone setting up the sale. when they do call back and complain a new agent will erase the old sale set up a new one and then steal the sale. This company is so corrupt that even politicians look like saints.
It's a typical telecom environment with a bunch of hustling sales reps and too few support resources. The constant changes, layoffs and RIFs etc, are the real killer for this place. Even those well above quota aren't safe. The benefits package is outstanding (was) and the pay is on-par for the industry.