CenturyLink Employee Reviews

Found 1,599 reviews matching the search
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Na
Service Technician (Former Employee) –  Tallahassee, FLMarch 14, 2017
Managers want you to have the same opinion as them even when you know they are wrong. managers are too politically correct even when customers are wrong and bow to there every whim even when it has nothing to do with the products offered. Customer make false complaints and still manager agree with the customer.
Pros
paid all the time
Cons
opinions need to be that of the manager
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I didnt like it.
Dispatch Specialist (Current Employee) –  Minneapolis, MNMarch 13, 2017
It was okay. It was a job I needed to move up and a paycheck. I wouldnt expect more then that. Honestly, i didnt like the area in which I was working.
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Good company as a whole to work for.
Technical (Current Employee) –  Dublin, OH 43016March 13, 2017
CenturyLink as a company has been a decent company to work for. Great benefits and options. However the work life balance at times can be challenging.
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Productive place to work in
Customer Service/Sales Representative (Former Employee) –  Honduras, INMarch 13, 2017
Typical day was getting ito work at 8:40am, signing into two systems used for client data base.
Call-in 9 am answering calls about customer's bills, information about the services we provided (phone, internet and cable), transferring to correct departments for more accurate support. Creating needs for customers for them to purchase the products, informing and providing the discounts or rates that best suited the customer.
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Ever Evolving Corporation
Sales Manager (Current Employee) –  Dallas, TXMarch 13, 2017
Growing into a globally robust managed services technology provider. Good leadership and open door communications. Alot of longevity and tenure exists here.
Pros
Great Culture and environment
Cons
Internal Sales processes are difficult to manuever
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Good place to work at
Tech Lead (Current Employee) –  Denver, COMarch 11, 2017
It is Java-J2EE based application. Application is provisioning platform that will be responsible for managing the fulfillment of equipment and service orders from end to end.
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Union Job - If you like Unions
Business Consultant (Former Employee) –  Phoenix, AZMarch 8, 2017
Not a fan of Unions - If you need someone to speak on your behalf this might be a fit for you...Sit back and be an average Joe / this is your life. Yes maybe your hard work will pay off
Pros
Average Pay
Cons
Union
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Don't Work for CenturyLink
Repair Service Attendant (Former Employee) –  Salt Lake City, UTMarch 8, 2017
This company only cares about its management. If you decide that working in a call center environment is for you then CenturyLink is your cup of tea. If it's not then I highly recommend seeking other means of employment. The managers and supervisors make it sound like they care when then really don't. End of story.
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Great people/bad management
Global Account Executive (Former Employee) –  Alpharetta, GAMarch 7, 2017
CenturyLink is going through growing pains. They still aren't sure who they are and what they sell, which makes it difficult to be a sales rep for them. Goals and focus are a constantly changing target. Management seems completely out of touch with the daily hurdles that need to be overcome. Promises have been made to numerous new reps, that are dismissed as soon as they are hired.
Pros
Great coworkers and benefits
Cons
Executive management is out of touch
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It's a get through job
Customer Service Representative (Former Employee) –  Phoenix, AZMarch 6, 2017
If you are working in those place it's a strong through job until you find something better. This job is not a great environment and it's very dull. Broken furniture has no positive vibe.
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productive
Call Center Representative (Former Employee) –  Phoenix, AZMarch 6, 2017
loved the atmosphere of the work place, was very fast passed environment which I love, many different challenges on a daily biased. would defiantly recommend employment
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It's a great place to learn and grow
Senior Database Administrator (Current Employee) –  Town and CountryMarch 5, 2017
It's a great place to learn and grow. I happened to learn lot of other technologies like compute networking and No-SQL databases. It's great experience working here.
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Good job, but micromanaging was a problem.
Service Desk Technician (Former Employee) –  Salt Lake City, UTMarch 5, 2017
The job was part of a union, and working for the isn't bad, because get treated fairly. The problem that I had was micromanaging when you was a minute late.
Pros
Great benefits and a lot of time off.
Cons
Micromanaging when you're minute late I don't agreed with.
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typical work day
Customer Service Rep (Former Employee) –  Monroe, LAMarch 4, 2017
Working at CenturyLink taught me a lot. It allowed me to grow and exceed, and also has provided for many opportunities.
The hardest part of the job was dealing with coworkers that came to work with the agenda to make others fail or to cause discord.
The most enjoyable was learning and meeting new people getting daily accomplishments
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Centurylink is a good company to work for
Combination Technician (Former Employee) –  Spencer, IAMarch 4, 2017
a typical day at work for centurylink would be to help customers with their phone lines dialtone or internet trouble .Working with the customer would be the most enjoyable part of the job, the hardest part would the cold weather in the winter.
Pros
different type of work everyday
Cons
sometimes long hours
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Call Center
Customer Service/Sales (Former Employee) –  Boise, IDMarch 3, 2017
high volume of calls
customers calling in with problem/billing issue and my responsibility was to address but more importantly - sell products/services
Pros
fast paced
Cons
lack of support
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Not much fun
Switch Technician II (Former Employee) –  Boston, MAMarch 2, 2017
This was one of the worst jobs i have had. Boss was not respectful to most of the employees, some of them he bent over to help out and others he pushed down when ever he could.
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Great people and work environment
Customer Service Representative (Former Employee) –  La Crosse, WIMarch 1, 2017
Great training program. Management easy to work with. Great benefits. Work hours were a lot, hard to have much of a life. I enjoyed the customer service aspect and helping others.
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was fun
Account Specialist (Former Employee) –  Sioux Falls, SDMarch 1, 2017
this was my first call center job and I love it other than the management. They micromanaged and definately had their favorites. Nothing was black and white it all depended on who you were.
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Nice team
Sr. Technical Recruiter (Contract) (Current Employee) –  Seattle, WAMarch 1, 2017
Nice team, intelligent, well rounded, good location, lots of work.. fairly good work/life balance, very interesting projects
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Overall rating

3.6
Based on 1,670 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.7
Job Security/Advancement
3.0
Management
3.2
Culture
3.4