Customer Account Manager (Former Employee) – Seattle, WA – February 3, 2016
I only worked for CenturyLink for two years. My whole division was laid off in a company reorganization. Those who have been there for 20+ years seem to love it. New hires seem to have a hard time feeling at home.
Technical Support Representative (Current Employee) – Des Moines, IA – November 16, 2015
Call after call. You have to use the repair wiki in order to answer your customers questions. Trained me for only a week and threw me out to the dogs when it came to taking calls. I asked for help and only got to watch a guy take phone calls for an hour...employees are poorly trained.
National Sales Compensation Analyst (Former Employee) – Las Vegas, Nevada – October 12, 2015
When I started in telecom it was all about the P.O.T.S. lines - plain old telephone service. But as the years went by, the industry became a leader in advancing technologies and making hi-tech available to the same people that had been staples of the P.O.T.S. marketplace. CenturyLink has continued to look forward and develop better, safer and less expensive product, expanding the telephony model to include entertainment and cloud services. Telecoms that haven't adapted to the customer need have lost their place in today's business environment. CenturyLink is working to continue to be relevant and to offer customers the best product possible.
Comfortable work environment and fantastic coworkers
OIS Operator/Information Services (Former Employee) – Midvale, UT – October 9, 2015
Enjoyed my time at work and the people I worked with. Management was always available when needed and were very supportive. As with any job there were certain stats we had to maintain and they were numbers that were not that difficult to achieve and if at any time one found themselves having any difficulty help was always provided.
Call center work with limiited advancement opportunities
Small Business Internal Resource Center Coach (Former Employee) – Apopka, FL – October 20, 2015
Company never utilized the talent that was available on staff. You were expected to just put you head down and work. This company is great for employees who do not mind being seen and not heard. Upper Management was great at giving directives and assigning tasks. Any opinions and observations from Mid-Management was not welcomed by Upper Management. Only the most Senior Managers and those in the Boardroom had a voice. Round table discussions often never yielded anything substantial because, employees were not allowed to give any real input.
Above average company overall! Fast paced environment, competitive pay and benefits
Job Security. Upper Management unwelcomed input from Middle Management or rank and file employees.
Administrative Assistant II to 3 Directors (Former Employee) – Overland Park, KS – October 21, 2015
I really enjoyed my time here, once company moved to Gardner, KS, drive became to much for me every day. I'd have rather the company stayed in Overland Park, Ks. Management was fair to their employees.
Company provided a wonderfull lunch area
I did not like not having a window to look out of during the day, flealt like worked in a box.
Assignment Specialist (Former Employee) – Hood River, OR – October 13, 2015
I worked with a really great team. We all got along great and were very supportive of each other. The numbers part of the job was a disadvantage because we were problem solvers and it takes time. A three minute phone call may not solve the issue right away. If we do not take care of our customers somebody else will.
Management was to focused on numbers and not quality.