Pros: great exposure to new technologies, healthcare it, free in house clinic and gym. opportunist for growth
Cons: long hours, huge learning curve, challenging work load
Cerner and CernerWorks ClientOps specifically, is a great company that provides countless opportunist for growth and experience. The job does require a very large learning curve and can be a lot to take in as there are hundreds of applications and technology solutions being used that one needs to become familiar with and manage. Although it may seem daunting at first, there are always people willing to assist and transfer knowledge to help one become more knowledgeable regarding these solutions and applications.
A typical day at work consists of managing service request from clients and other Cerner departments to troubleshoot system and application issues, loading packages of new code and components, and implementing configurations changes. This is coupled with working on reactive and proactive production system optimization and management as well as new project implementations and system upgrades.
Cerner provides a great work environment and management does a great job of delegating work and assisting with issues while not micromanaging. Work load can often times be very heavy and will require overtime, evening, and sometimes late night work sessions.
The hardest part of the job is the scope and variety of solutions that need to be learned and understood even from a high level prospective. These solutions are always ever changing and upgrading, so work process change and one is always learning and adapting within the role. As challenging as this can be, it also provides a platform where one is always being exposed to new things and is always learning, growing, and expanding their technology skill set. This promotes a challenging and rewarding experience.