Productive: Making business Flow
Customer Service Representative (Current Employee) – East Point, GA – November 23, 2012
Assists with performing general support functions for client's shipments. Models and acts in accordance with our guiding principles and core values. Responsibilities and essential job functions include, but are not limited to the following work with clients to establish detailed profiles and procedures that properly represent their export process. Trace and track customer freight, prepare rates, provide quotes, take pick-up requests, route and book freight as needed. Notify customers of any delays in shipping and dispatching points. Maintain contact with airlines, trucking companies and agents handling freight. Proactively inform shippers and consignee(s) of problems. Provide proof of delivery. Enter shipment data in system. Run, maintain, and file reports.