Change Healthcare is a large corporation. I was in the Coverage Discovery Advocacy division, and our business depended on contracts with hospital systems. The hospitals, per contract, had to provide office space. The space provided was not always the best, and I was the only person representing CHC in three of the hospitals. My contact with my managers and the other 70 people in my division was via email, phone, text, and occasional staff meetings. I did learn much about the inside operations of hospitals, collaborating with Financial and Social Work employees. I enjoyed the people in the department I worked in, but most of them had no clue what I actually did!
It was my job to interview patients for eligibility for benefits, and then to apply. So half of my day was spent seeing self-pay patients in their rooms, and hearing their stories. A humbling experience.
Good people in the office, being able to help patients