Senior broadband technician (Current Employee), Holland, MI – October 18, 2014
Pros: one hour lunch, company vehicle and benfits
Cons: unrealistic goals, no upward movement/promotion. and never know when your day will end.
a typical day at work includes starting your day logging into your tablet (unpaid) to find out where your first job of the day is. then driving the company vehicle (unpaid) to your first job of the day. clocking in to work at your first job. Typical job techs assignments for techs can be one job per hour in 8 hour or 10 hour shifts. technicians get – more... a 1 hour lunch (if you can get one). I have learned several skills with cable communications management: supervisors do not do much to help technicians an any way during e day. coworkers are the best and when will help each other when allowed to do so. hardest part of the job is trying to meet the unrealistic goals set by the company to get a good score on your score card. which determines the techs raises. enjoyable part of the job: the good customers and the great co workers.
The pay is lower than the competitors and the unrealistic goals and lack of upward movement make this job undesirable to most. – less
System Technician (Former Employee), Duluth, GA – October 13, 2014
Pros: got to take the company truck home
Cons: i like everything about the job
• On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair – more... accordingly • Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation • Monitor, record, and repair signal leakage Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory report – less
Charter Business Support Specialist I (Former Employee), Louisville, KY – October 11, 2014
Pros: the people
Cons: the work enviroment
Not much I can say other than it is a call center and you have to "work with" the general public calling in about stuff that is broken. Keep in mind no one calls a company to say "hey you are doing an awesome job".
Customer Service and Sales Representative (Former Employee), Auburn, AL – October 7, 2014
Pros: salary and benefits
I loved my job at Charter Communications. The work environment was relaxed and co-workers were friendly...at first. As time went on true colors were shown from both co-workers and management. The work environment became tense and stressful. We were required to work "mandatory overtime" and had little choice in time off.
Sales Representative (Former Employee), Town and Country, MO – October 1, 2014
Pros: free and discounted services
Take anywhere between 20-40 calls per day. Must offer triple play gold services on every call, no matter what type of call it is. Practice top down sales strategy. Co-workers are team players, fun to be around and make the day less stressful. The hardest part of the job is meeting the metrics every single day and getting every customer that calls your – more... line to order all 3 lines of business (cable, internet, and phone). – less
Client Service Sales Rep (Former Employee), Newtown, CT – September 29, 2014
I would never want to work there again and would never recommend working there to anyone I cared about. You have to constantly watch your orders to the point where you will spend an entire day or more doing only that. Orders are always failing to install because of Charter's mistakes which is very very stressful. You will spend hours talking a customer – more... off a cliff and you will probably never get paid for it. The incentives are BS in the sales department, you will work your butt off for them and then find out a month later that you actually didn't make the incentive due to some excuse that you will spend another week arguing over. Within my first two weeks of working there I went to the women's room and found number 2 on the floor. Which I later found is common occurrence. Besides the bathroom cleanliness the maids are horrible. They have stolen from me and used things on my desk. They really have no reason to be at our desks to begin with but when they do "dust" they just move everything around on your desk. The office overall is very unprofessional and your HR person is across the country.. don't expect anything to ever get done. Most of the people in the office working are very unhappy so, after talking to a bunch of rude customers on the phone get used to dealing with rude co-workers as well. There could be 2 feet of snow on the ground and continuing to blizzard or a hurricane going on... you will be going to work. They had us drive under a tree that had fallen on electric wires just to come into work to call customers we were also out of power for over a week... I truly believe they do not care about their employees at all. Up until my very very last day at Charter I was more stressed at a work place than I have ever been. It's not worth it. – less
Retention Advisor (Current Employee), Walker, MI – September 18, 2014
Pros: hourly wage
Cons: short breaks
Assisting customers with billing concerns can be very stressful.Working as a retention representative,you have to mange time good and also be a problem solver.Management seems to be consistent but at the same time no one seems to be on the same page.The hardest part of my job is being micormanaged.The most enjoyable part of the job is ending the call – more... with a happy customer. – less