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Charter Communications
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640 reviews

Charter Communications Employer Reviews

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good place to work
Broadband Technician (Former Employee), burbank,caJanuary 23, 2015
good place to work with hand tools and always doing great customer service, i learned a lot and good management also. everyday was required to drive a company vehicle in a safe manner which i always did that.
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Broadband Technician
Broadband Technician (Former Employee), Worcester, MAJanuary 23, 2015
Answer telephone calls to help troubleshoot cable, internet and telephone.
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Great place to work
Warehouse Technician (Former Employee), Athens, ALJanuary 23, 2015
Was a great day working for Charter. Delivered to stores,pick up returns and return them to the warehouse to be inventory
If i did not have a route that day i Q.A. tested modems and cable boxes.
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Charter is a good company
IT Senior Technical Specialist (Current Employee), Jackson, TNJanuary 21, 2015
Great place to work, its ever changing so you must keep yourself up to date. Never have I had an issue with management or any other employees.
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Busy work environment 24/7/365
IP Analyst (Former Employee), Madison, WIJanuary 19, 2015
Pros: benefits
Cons: annual reviews and raises
Busy, a number of needed reviews of Trouble Tickets resulting in many corrections from staff work volume issues.
Tools were constantly changing with very little input how the department would better it's daily practices with no training on the implemented changes.
Very strict Management
Very knowledgeable staff from Specialists to Supervisors. (Good Teams)
The daily work load, many extra hours and tasks.
Going home at the end of the day.
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5 stars- very satisfaction- team work-enjoyable
Sales Support Account Coordinator (Current Employee), Duluth, GAJanuary 19, 2015
Pros: recognition with rock star reward, champion award
overall rating is 5 stars

Receive company recognition for the most accuracy sales process and champion’s rewards for top performance on supporting sales team to significantly impact on market revenue.
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Work independently
Direct Sales Representative (Current Employee), Hammonf LouisianaJanuary 18, 2015
Pros: gain as many customer as possible. never take no for an answer.
Cons: a salary position that requires long hours but you're only paid for 8
Excellent job for a single person that doesn't require much of a life. It can pay very well but each individual must learn how to hustle if they plan to make any money within this company. Persistence is the key to success.
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N/A
Broadband Installer (Former Employee), Saginaw, MIJanuary 18, 2015
Pros: hour lunch, overtime
Cons: job security
Disconnects and Cable Installing. Hardest part of the job is learning how to do installs.
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Poor communication
Field Technician (Former Employee), Casper, WYJanuary 17, 2015
Pros: company truck
Cons: poor upper management and dangerous.
No one knows what they are doing and they throw you out in the feild without proper training. It's also very dangerous for how little you get paid.
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To stressful all the time
Service Technician (Former Employee), hickory ncJanuary 16, 2015
Never get a compliment from above and its always something else they want from you and the pay is no where what it should be for what you have to know.
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3 yr Experience
Customer Care Agent Level (Current Employee), Billings, MTJanuary 14, 2015
Pros: benefits, co-workers
Cons: too much change at once
Level 1 Video Repair Agent-answering phone calls from customers to assist in video trouble shooting. Patients is always a good thing. Management is all very nice, my co-workers are great people to be around make the day enjoyable. All the changes being made is the hardest part of the job. Little hard to keep up sometimes.
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Great People to work with but Senior Management has major issues
Collections Data Reporting Analyst (Current Employee), Irwindale, CAJanuary 14, 2015
Pros: compensation is decent
Cons: executive level management, toxic culture
Great middle and entry level employees who work hard everyday but recent changes to senior and executive level management has produced a toxic culture. This new management team seem to have no direction and lay blame at the feet of lower directors and managers instead of taking responsibility for actions they solely own.
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Productive, yet Stressful at times.
Technical Workforce Coordinator (Current Employee), Fort Worth, TXJanuary 13, 2015
Pros: discounted services
Cons: no plan for employee growth
In my current position: constant changes, as I coordinate day to day operations of Residential and Commercial technicians for the entire Charter Texas Market.

Hardest part of my job is remaining Calm, Cool and Collected when dealing w/Irate Supervisors, Technicians and customers.

Ensuring Regional Workload is completed in a timely manner dailey.
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Okay
Inbound Sales Representative (Current Employee), town and country,moJanuary 13, 2015
If you are money driven then this is the job for you. Good benifits and easy to go to the next level
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Good work atmosphere
DevOps Engineer (Current Employee), Colorado, SpringsJanuary 13, 2015
Pros: free lunch, medical benifits, insurance to family members.
Cons: slightly chargable for insurance for family.
Good work atmosphere. Learned the stuff alot. Enjoyed everyday in office. Peers are awesome.
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fun place to work for
Customer Service Representative I (Former Employee), Suffolk, VAJanuary 13, 2015
I learned a lot when I worked for Charter Communications loved working with the people there and the customers it was a sad day when they took the call center away from us. My co-workers was great and the hardest part of the job is the phone lines gets backed up.
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typical call center
Technical Support (Former Employee), vancouverJanuary 12, 2015
Pros: customers
Cons: benefits
call center job, complaining customers, stats, glued to the phone all day-bad schedule-work holidays-mandatory shift bids-back to back calls-customers are all angry. if you need money and stable hours, then this is the place for you.
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Charter
Broadband Technician and Installer (Former Employee), Decatur, ALJanuary 10, 2015
Pros: benefits
Cons: job security
The Company doesn't care about customers or its employees, it doesn't care about what you have to do the job, its only focus is numbers and money. This is by far the most unorganized, unethical company i have ever worked for.
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Good company
Network Technician I (Current Employee), Whitmore Lake, MIJanuary 9, 2015
Very flexible lots of room to expand, Good company for those who enjoy there work
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Great Place To Work
Technical Operations Supervisor (Former Employee), Whitmore Lake, MIJanuary 8, 2015
Pros: self advancement, benefits, co-workers
Cons: none.
Throughout my almost 9 years with this company, I worked my way up from a basic technician, to a System Technician, to a Supervisor. I normal day in the life of cable is starting at your first job, you get as many jobs as you can do in a day, and sometimes more. They supply all of the training to do the jobs you get hired for. The management is generally good, but like any other job nothing is perfect. The company is very employee friendly and the benefits are great. Co-workers are great and always willing to help out. Hardest part of the job is, it's only cable, there is no really hard part to the job. All you need is a good work ethic and the want to learn and enjoy work. Most enjoyable part is meeting new people everyday and learning something new everyday.

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About Charter Communications

Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential – Read more

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