Pros: competitive pay, 401k, health, dental and vision insurance, sick time, paid vacation, caterers every day for lunch hours, free cable, free high speed internet, arcade games in the breakroom
This is by far the best job i have had in my life so far.
A typical day consists of about 50-70 inbound calls, constant multitasking, attending team meetings, quarterly training's and adhering to scheduled breaks and lunches.
This job has taught me to be extremely flexible with any changes that may occur and has also taught me to actively listen to people and their general concerns. I've learned complex thinking skills and to never be afraid to "think outside the box." I've learned that one situation will never be the same as another, so you have to be willing and eager to find new resolutions constantly.
Our management really cares about the employee's and you can see it all the time. They want us to succeed not only in our careers, but also in our daily lives and are always there to give advice and the proper tools for the success you want to see. The benefits that they provide are unbeatable. They have given me a sense of security that I have never felt before. They are always asking for feedback so they know what exactly we're looking for as employee's to make our jobs the most enjoyable that they can be and we always see them making changes to make us happy.
My co-workers are part of what makes my job so enjoyable. We share best practices to ensure all of us are doing the best job possible. Not only are they my co-workers, but they have become my friends and there is a sense of "family" when we are all working towards the same goal. We're there for each other when the work day gets tough and we're there to enjoy success together.
The hardest part of my – more... job can be the stress that comes with some of the situations that I may experience during a call. I've dealt with very difficult customers who will verbally attack you the entire call. Learning how to "leave it at the door" and not to bring it home was very difficult to do when I first started. When you may receive those calls, which may feel like through your entire shift, it can be very stressful when you have to learn how to deal with it in different ways to make sure your mental health is always the best it can be.
The most enjoyable part of my job is getting to experience the work day with my co-workers and learning how to grow, not only my career, but also as a individual. This job has taught me how to take accountability for my actions in every day life and has brought me to a different set of standards to carry myself with the highest integrity I possibly could. The rewards and recognition i receive are always a great reminder that Charter value's me as an employee and are happy to have me working for them. – less