This career was fulfilling in some ways, and others were disheartening. I found the work environment as far as co-workers to be fantastic. Everyone was treated with respect and courtesy in almost every observable interaction. It seemed, however, that expectations had been set too high at some point in the chain of command, and those heavy expectations spilled over to those below. As we continued to innovate to reach the sights of our leadership, the sights looked ever higher. For the representatives on the production floor, it is difficult to keep up with the changing styles of support, but it can be done. For the Lead role, we were tapped to perform several duties, of which other similar call centers within Charter had several employees performing. Over time, this caused an uncomfortable work environment.
Again, there were good aspects as well. The co-workers are great, and this job will definitely get you ready to confidently write "able to adapt and perform in a rapidly changing environment" on any resume.
Healthcare, Pay, Paid Breaks