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Charter Communications
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235 reviews

Charter Communications Employer Reviews

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Close knit team of 13
Associate Accounts Receivable Specialist (Current Employee), Ada, MI – May 12, 2013
I spend most of my day auditing customer accounts.
I enjoy the team atmosphere
Charter promotes life/work balance
The medical benefits are great
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Great chance for advancement
Currently a Retention Supervisor (Current Employee), Walker, MI – May 10, 2013
Pros: great benefits
Cons: long work days and schedules are not based on longevity with company
Working for Charter is a great chance to show what you are made of. It challenges you and keeps you on your toes.
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Productive and fast paste
Customer Service Representative (Former Employee), Montgomery, AL – May 9, 2013
Pros: dispatching for police, fire, and ems
Cons: when there is nothing that u can do to help a person do to certain circumstances
i enjoy helpin the community when there is an emergency. i love my coworkers and my main strength is overcommitment
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Enjoyed working for Charter
Direct Sales Department & Audit (Former Employee), Town and Country, MO – May 9, 2013
Pros: the department worked together as a team.
My time with Charter gave my the opportunity to learn many positions within my department. I have worked with Fraud Team, Aduiting, Marketing and Retail groups.
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Competitive corporation
Direct Sales Representative (Former Employee), Hickory, NC – May 8, 2013
Pros: excellent benefits
Cons: not willing to work with student schedules
Very wonderful place to work for, I would love to work for this company again. I had previously registered for college classes before getting the job so my school and work schedule conflicted which resulted in a lay-off until I was stable to work their required hours.
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Loved Work, Management needs work.
Senior Cable Technician (Former Employee), Asheville NC – May 7, 2013
Pros: free cable, company car, ok pay
Cons: severe micro-management, poorly trained management
What company tells an employee of 5 years who started school because this corporation said they would prefer someone with a college degree. After getting my college degree from AB-Tech I was told that a Bachelors was preferred while I was getting my Bachelors they had several management positions open which I applied for and was rejected for other employees – more... with less tenure, worse numbers, and what broke the camels back was that each only possessed a H.S. Diploma. What kind of human resources is this who hires and promotes like that. – less
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Director of Customer Care Operations (Former Employee), Kingsport, TN – May 6, 2013
I decided to leave, as the environment wasn't as positive over the last year.
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Outage Specialist
Outage Specialist (Current Employee), Worcester, MA – May 3, 2013
The Central Outage Team at Charter Communications is a twenty-four hour a day operation consisting of the following responsibilities:
• Ensure that all outage activity is correctly declared in the billing systems, blocking trouble calls for known issues and enhancing the Customer Experience throughout service interruptions.
• Track and manage all maintenance – more... activity, relaying pertinent information to the front line advisors and impacted customers while completing system upgrades.
• Monitor enterprise wide call volume, looking for trends that can be reported to our technical teams as possible service outages.
• Report major issues to members of management up to the Executive Vice-President level using pre-determined guidelines and identifiable report triggers. – less
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Excellent place to learn and develop new skills
Telephone Sales Specialist (Former Employee), St. Louis, MO – May 3, 2013
Pros: discounted employee services
Cons: short breaks for some shifts
A typical day at Charter Communications was setting goals for yourself each day, learning as much as possible to become an asset, helping co-workers and management with whatever task at hand. Charter Communications is about team work, if the team wins we all win. One of the hardest but most rewarding parts of my job was taking and irate customer call, – more... calming them down, solving their problem and closing a sale. – less
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Call Center Work
BUSINESS TECHNICAL ADVISOR (Current Employee), Rochester, MN – April 30, 2013
Take incoming calls from our Business customers and resolve their issue.
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High-Level of Responsibility and Conducive Work Environment
Retention Supervisor (Current Employee), Walker, MI – April 30, 2013
A typical day involves meeting with employees for performance development, assisting with representative and customer concerns, and daily administrative tasks. I've learned that prioritizing tasks is the key to successfully balancing the needs of the business and the needs of the employee.

The most difficult part of the job is finding creative solutions – more... towards meeting company goals by aligning each employee's goals with the company's vision. The most enjoyable part of the job is the diversity of individuals and personalities creating a fun and healthy environment. – less
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I was a System tech over 4 -5 other rechs
Safety Coordinator (Former Employee), Kingsport, TN – April 29, 2013
Pros: great chance to learn newest changing technology
Cons: some of their policies are very unfair
Have a thorough understanding of all three components- Health, Safety, and Environmental processes
Knowledge of Governmental Regulations- OSHA, NIOSH, FM, EPA, etc.
Proven track record of identifying and reducing all types of safety and environmental incidents
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very busy sales oriented office
CUSTOMER SERVICE SALES CENTER REPRESENTATIVE (Current Employee), Farmington, MO – April 27, 2013
Pros: all free services
Cons: traveling to different offices, no matter where they were.
My typical day at work..having fun talking to customers and finding out their specific needs. Entering orders based on information.
I learned to listen...and hear. You can listen without hearing.
I loved my co-workers...always fun and easy to talk to and always willing to help..
hardest part of the job was having a upset customer screaming in your face...again – more... learned to listen and hear.
most enjoyable part of the job...helping that certain customer in a way that when they left they remembered your name..and they were smiling. – less
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Dispatcher
DISPATCHER (Former Employee), Victorville, CA – April 26, 2013
Pros: once the tech is done with their assigned jobs then the dispatcher is done even if its at 12 noon
Cons: if tech has a late job then dispatcher has to remain at work till tech is done even if its at 7-8pm
Dispatch and efficiently routes technical field personnel for various customer service calls utilizing multiple computer applications and verbal or written instructions. Assist technicians in troubleshooting and resolution of customer equipment problems. Schedule and reschedules service calls for customers in a timely manner. Maintain reports and other – more... information on customer service calls and outages. Perform trouble shooting for field technicians in an efficient manner. Demonstrates excellence in communication skills. Prepares monthly departmental reports and submits to supervisor. Promotes good customer relations through telephone contact within compliance of established company policies and procedures. May communicate pertinent information including customer service issues, outages, etc., to other systems. Maintain a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors, and customers – less
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Company was in transition having acquired multiple operations and attempting to consolidate
Vice President of Operations - Western Division (Former Employee), Englewood, CO – April 26, 2013
Pros: plenty of work to be done
Cons: corporate organization was inefficient
I was responsible for all tech ops west of the Mississippi (half the company). Greatest challenge was finding personnel to fill numerous key positions across the 6 regions. Managed multiple upgrades and interconnects to integrate operations together from all of the acquisitions.
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Productive and technically challenging place to work with promotional opportunities
Senior Headend Technician/Engineer (Former Employee), Jackson, TN – April 24, 2013
Pros: good pay, company provided vehicle and gas to drive to work and home
Cons: on call 24/7 through holidays for all of west tn
Overall had a very good experience with Charter and regret my almost thirteen year career came to an abrubt end.
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If You're Willing To Give Up Everything
Headend Technician, Network / IP Operations (Current Employee), Birmingham, AL – April 24, 2013
Pros: autonomy, company vehicle, discounted services, insurance, otj training
Cons: excessive overtime, stressful work environment, little respect/appreciation, poor compensation, very poor work/life balance
There is no such thing as a "typical" day at work with this job/company. Some days that's a pro, but often it's a con. The position I hold is incredibly stressful and lacks the financial compensation to make it worthwhile. I've learned a lot about data networks and fiber-optics and have enjoyed that part. I do enjoy my co-workers a lot. Everyone is – more... down-to-earth and ultimately just wants to do a good job and make customers happy. The schedule in my current position is the most difficult part. We work days, nights, weekends, holidays and on-call all at a moment's notice. This makes planning anything (or keeping plans) almost impossible. Coupled with low pay and no support from management has lead me to start seeking employment elsewhere. – less
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Best call center to work for !
Day of Service Care Specialist Representative (Former Employee), Louisville, KY – April 24, 2013
A typical day at work is facing daily obstacles and task to achieve company goals for production. I learn as much as I can while working. I have 1yr. management experience, and serve as a team player to my co-workers and superior leaders. The hardest part of my job is leaving. I'm a go-getter and enjoy the profits of a career. The most enjoyable part – more... of a job, is learning different things which can be carried and applied to daily living experiences. – less
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busy
Sales Advisor (Former Employee), Greenville, SC – April 23, 2013
Pros: great incentivitves
Cons: stressful
very busy environment, enjoyed assisting customers, enjoyed providing customers with knowledge for internet, cable and telephone
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Good work environment
Installation Technician (Former Employee), Marshall, TX – April 22, 2013
Not family friendly at the location and management I was at.
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About Charter Communications

Charter Communications, Inc. (Charter) operates broadband communications businesses in the United States, with approximately 5.60 – Read more