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Charter Communications
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759 reviews

Charter Communications Employee Reviews

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Not a good place to work
Broadband Technician Senior (Current Employee), Casper, WYMay 22, 2015
Pros: Cheap cable services and provided gear
Cons: Corporate setting unrealistic standards and refusing to work with techs.
Requirements are not reasonable and teamwork is discouraged by upper management. Co-workers are good to work with and try to look out for each other but the corporate office has little to no respect for its technicians and refuse to listen to suggestions or answer questions on what can be done better. Local management easy to get along with and work for. Poor training.
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Was a great place to work.
Direct Sales Representative (Former Employee), Kingsport, TNMay 22, 2015
Pros: Benefits, commissions
Cons: No work life balance
Worked as an outside sales rep for almost 2 years and loved it until new supervisor came in and destroyed team moral. Upper management could have cared less as long as you worked 6 days a week and got new customers. Had conference calls in the morning afternoon and again at 9:00 pm every night. Then also again on Saturdays. No work life balance. As an outside sales rep you kind of have control over your schedule, not true with Charter. You basically worked 10-9 Monday through Friday and 10-4 on Saturdays.
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Life at Charter
Technical QA Supervisor (Current Employee), Suffolk VAMay 21, 2015
Pros: training, complimentary service living in the footprint, great working atmostshere
Cons: financial compensation
Charter is a great company to work for and they look for employees that has a need to succeed and a passion for quality. The offer great health benefit, matching 401 and complimentary service for employee living in its footprint.
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Poor Call Center environment
Retention Representative (Former Employee), Walker, MIMay 21, 2015
Pros: wages are good, full time employment with benefits
Cons: schedule, no flexibility, overbearing management system, unrealistic expectations
I worked for this company for 4 years. Every 6 months to a year you would have to do a full shift bid so it was very hard to balance personal life. You could start at an 8am-5pm shift and a few months later get a 3pm-12am shift and they do not allow you to shift swaps with other employees.
You are micro managed to a ridiculous level. Not only do you have to manage your call metrics like after call work and hold times but they would also time how long you were on an emergency bathroom break and even asked that you asked permission first before using the bathroom.
The metrics that you are responsible constantly change and are on a sliding scale of the call center average. If you fall below 40% of the call center average you are threatened with corrective action. Also, your are expected to take only disconnection calls but maintain a 78% save rate.
The ability to advance is extremely difficult. There are rarely opportunities and it was even mentioned that if you've ever gotten on the wrong side of a supervisor or manager you would never advance.
The human resources department was a nightmare to deal with. FMLA paperwork would frequently "get lost", and then they wouldn't give you a copy of your FMLA paperwork.
The pay and the benefits are really good and the commission structure is nice.
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Productive and fun
VIDEO REPAIR SPECIALIST (Current Employee), Charlotte, NCMay 20, 2015
Pros: incenitives
Cons: pay not good enough
Great People Great Customer Service, Amazing company to work with the Supervisors and the Senior Advisers and Operation Managers are great people.
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good job poor management
BBT (Former Employee), Kearney, NEMay 18, 2015
loved my job here just the management was sporadic and the policy's changed all the time the coworkers were great the benefits were awesome
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Overall nice place to work
Product Manager (Former Employee), Greenwood Village, COMay 16, 2015
Pros: Good healthcare and dental plans.
Cons: Slow in recognizing exceptional accomplishments by employees.
Younger energetic culture. Depending on the group and management there is good room to advance knowledge in technology.
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I wouldn't recommend working here.
Customer Services Sales Representative Senior (Former Employee), Midland, MIMay 13, 2015
Pros: free to discounted cable, internet and phone. Insurance was good also.
Cons: Demand too high of sales goals
Typical day was trying to sale services, take in payments, issue and receive equipment from/for customer's, answer billing questions, schedule truck rolls for down/out services. I did learn a lot as far as television and internet technologies go and my co-workers were fantastic (for the most part). The hardest part of my day was trying to make un-achievable sales goals for the month to customer's who did not want to add more services to their bill as the billing for the services were too high. The best part of the job was the pleasant co-workers and the customer's.
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Great place to work
Sales Associate (Current Employee), Simpsonville, SCMay 11, 2015
Pros: Location
Cons: My shift
I am very please to rate my job with Charter. It is an awesome company and it is filled with room for growth. I have learned to time manage so much better since working for Charter.
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Do not expect any respect or suport from any Management
Direct Sales Representative (Former Employee), Traverse City, MIMay 9, 2015
Pros: not many
Cons: supervisor and above also milage pay only a fraction
Wish I could go into great details of this job but there is not enugh room on this page. The sales team greatly supported each other because the Management would not. There is not any sort of ongoing training Do not expect IT. Even if you have years of sales experience you will not be treated as you do and will never get any respect from your supervisor. Good luck make sure you have a brand new car your gonna beat it up in milage and don't expect to get any support on the weekends your supervisor will not be reachable. Very disappointed in the supervisor.
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Diamond Staffing is great company to work for.
Broadband Technical Escalations Specialist (Former Employee), Worcester, MAMay 7, 2015
I enjoyed working to help employees and clients achieve their employment goals. I learned a lot about the staffing industry in Worcester, mass working for Diamond Staffing. I built a strong relationship with clients and candidates.
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Great Balance for Personal and Professional Lifestyle
Account Planner (Current Employee), St. Louis, MOMay 6, 2015
Always busy with lots of change. Creative minds that work in an on going team work enviroment. My co-workers are respectful, helpful and full of personality. The hardest part of the job is there is just not enough time in the day to complete all of the tasks needed.
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Very team based with great management
Billing Representative (Current Employee), Oshkosh, WIMay 6, 2015
Pros: Breaks and lunch help break up the day
Cons: Sitting at a desk with a headset on
A typical day is spent taking calls with a headset at a computer with three allotted times away from the computer. Most of the staff is very approachable and they strive for a team environment. The hardest part is when customers are extremely angry at the beginning of the call and they continue that level of anger throughout the time that your providing service. It also gets hard to talk that much on the phone.
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sales associate, customer service rep
Sales associate (Current Employee), Kingsport, TNMay 5, 2015
I am a customer service rep in store my job is to rake payments issue equipment as well as transition into sales. I work 40 hours a week. I like customer service and sales. I put 100% and some into my job dailey.
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Productive
Retention Representative (Former Employee), Vancouver, WAMay 5, 2015
Taking Inbound customer calls. It was amazing pay, but the shifts sucked. Their were a lot of employees so a lot of drama forsure but overall a good job.
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Great place to work
Sales Support Supervisor (Current Employee), Walker, MIMay 3, 2015
Good place to work, with great people to work with. This place has taught me a lot when it comes to supervisor skills and telecommunications.
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Overall Charter was a challenging place to work.
Workforce Manangement Analyst / Customer Service (Former Employee), Walker, MIApril 30, 2015
Charter was a difficult place to work for after a period of time.
Jobs were harder to achieve goals and stats. Management was hard to work with due to changes being consistently being made. Co workers were supportive and helpful.
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It has great benefits
Sales Rep (Former Employee), town and country moApril 30, 2015
Pros: Atmosphere
Cons: Pressure
I liked working at Charter Communications , you get great benefits, some of the staff is unproffesional but you look past that. you also get a company to cater to the employees everyday
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Unrealistic concepts
Advance Video Engineer (Current Employee), Greenwood Village, COApril 29, 2015
Pros: Learn a lot in a short period of time
Cons: Management doesn't care about employees
Engineers works day and night without without much job separation. Charter has an aggressive concept without thoroughly planning and providing workers the necessary tools to succeed.
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good and productive workplace
Inbound Sales Representative (Former Employee), Town and Country, MOApril 29, 2015
Taking inbound phone calls from, patients, doctors, or pharmacist to
help provide the best information for a patient's plan benefits or prescription benefits.
Making sure callers are satisfied and get the information they need.

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About Charter Communications

Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential – Read more

Charter Communications Salaries

Customer Service Representative
$13.00 per hour
$30,000 per year
Direct Sales
$40,000 per year
Broadband Technician
$32,000 per year
$12.50 per hour

Charter Communications Photos

Charter Communications