Charter Communications Employer Reviews

I spend most of my day auditing customer accounts.
I enjoy the team atmosphere
Charter promotes life/work balance
The medical benefits are great

Working for Charter is a great chance to show what you are made of. It challenges you and keeps you on your toes.

i enjoy helpin the community when there is an emergency. i love my coworkers and my main strength is overcommitment

My time with Charter gave my the opportunity to learn many positions within my department. I have worked with Fraud Team, Aduiting, Marketing and Retail groups.

Very wonderful place to work for, I would love to work for this company again. I had previously registered for college classes before getting the job so my school and work schedule conflicted which resulted in a lay-off until I was stable to work their required hours.

What company tells an employee of 5 years who started school because this corporation said they would prefer someone with a college degree. After getting my college degree from AB-Tech I was told that a Bachelors was preferred while I was getting my Bachelors they had several management positions open which I applied for and was rejected for other employees – more... with less tenure, worse numbers, and what broke the camels back was that each only possessed a H.S. Diploma. What kind of human resources is this who hires and promotes like that. – less

I decided to leave, as the environment wasn't as positive over the last year.

The Central Outage Team at Charter Communications is a twenty-four hour a day operation consisting of the following responsibilities:
• Ensure that all outage activity is correctly declared in the billing systems, blocking trouble calls for known issues and enhancing the Customer Experience throughout service interruptions.
• Track and manage all maintenance – more... activity, relaying pertinent information to the front line advisors and impacted customers while completing system upgrades.
• Monitor enterprise wide call volume, looking for trends that can be reported to our technical teams as possible service outages.
• Report major issues to members of management up to the Executive Vice-President level using pre-determined guidelines and identifiable report triggers. – less

A typical day at Charter Communications was setting goals for yourself each day, learning as much as possible to become an asset, helping co-workers and management with whatever task at hand. Charter Communications is about team work, if the team wins we all win. One of the hardest but most rewarding parts of my job was taking and irate customer call, – more... calming them down, solving their problem and closing a sale. – less

Take incoming calls from our Business customers and resolve their issue.

A typical day involves meeting with employees for performance development, assisting with representative and customer concerns, and daily administrative tasks. I've learned that prioritizing tasks is the key to successfully balancing the needs of the business and the needs of the employee.

The most difficult part of the job is finding creative solutions – more... towards meeting company goals by aligning each employee's goals with the company's vision. The most enjoyable part of the job is the diversity of individuals and personalities creating a fun and healthy environment. – less

Have a thorough understanding of all three components- Health, Safety, and Environmental processes
Knowledge of Governmental Regulations- OSHA, NIOSH, FM, EPA, etc.
Proven track record of identifying and reducing all types of safety and environmental incidents

My typical day at work..having fun talking to customers and finding out their specific needs. Entering orders based on information.
I learned to listen...and hear. You can listen without hearing.
I loved my co-workers...always fun and easy to talk to and always willing to help..
hardest part of the job was having a upset customer screaming in your face...again – more... learned to listen and hear.
most enjoyable part of the job...helping that certain customer in a way that when they left they remembered your name..and they were smiling. – less

Dispatch and efficiently routes technical field personnel for various customer service calls utilizing multiple computer applications and verbal or written instructions. Assist technicians in troubleshooting and resolution of customer equipment problems. Schedule and reschedules service calls for customers in a timely manner. Maintain reports and other – more... information on customer service calls and outages. Perform trouble shooting for field technicians in an efficient manner. Demonstrates excellence in communication skills. Prepares monthly departmental reports and submits to supervisor. Promotes good customer relations through telephone contact within compliance of established company policies and procedures. May communicate pertinent information including customer service issues, outages, etc., to other systems. Maintain a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors, and customers – less

I was responsible for all tech ops west of the Mississippi (half the company). Greatest challenge was finding personnel to fill numerous key positions across the 6 regions. Managed multiple upgrades and interconnects to integrate operations together from all of the acquisitions.

Overall had a very good experience with Charter and regret my almost thirteen year career came to an abrubt end.

There is no such thing as a "typical" day at work with this job/company. Some days that's a pro, but often it's a con. The position I hold is incredibly stressful and lacks the financial compensation to make it worthwhile. I've learned a lot about data networks and fiber-optics and have enjoyed that part. I do enjoy my co-workers a lot. Everyone is – more... down-to-earth and ultimately just wants to do a good job and make customers happy. The schedule in my current position is the most difficult part. We work days, nights, weekends, holidays and on-call all at a moment's notice. This makes planning anything (or keeping plans) almost impossible. Coupled with low pay and no support from management has lead me to start seeking employment elsewhere. – less

A typical day at work is facing daily obstacles and task to achieve company goals for production. I learn as much as I can while working. I have 1yr. management experience, and serve as a team player to my co-workers and superior leaders. The hardest part of my job is leaving. I'm a go-getter and enjoy the profits of a career. The most enjoyable part – more... of a job, is learning different things which can be carried and applied to daily living experiences. – less

very busy environment, enjoyed assisting customers, enjoyed providing customers with knowledge for internet, cable and telephone

Not family friendly at the location and management I was at.