Great People to work with, but issues with expectations
Supervisor (Former Employee) – St. Louis, MO – February 8, 2016
I loved the people I worked directly with, and had a great time while working here. Great opportunity to advance and move to other departments once you gain experience.
The trouble starts when you look at job expectations. At our center in St Louis the responsibilities of a supervisor were way beyond what supervisors at our center in Louisville were expected to do. We were expected to work 70+ hours a week to get our MINIMUM tasks completed. That's the minimum number of coachings with agents, team meetings, doing call monitoring etc. On top of those minimum requirements, we were also expected to act as reporting and HR associates. I had to do dozens and dozens of interviews for hiring new reps, and even had to travel to job fairs to help with those. These extra tasks aren't taken into consideration if you're having issues with getting your normal work done. On top of this, support for the floor never seemed to be a priority. Everyone would act like it was, but the reality was that the agents knew who was helpful and who wasn't, and who could get the job done. Therefore there were a minority of supervisors and leads handling most of the floor support. None of these concerns were ever handled satisfactorily. Keep in mind that this experience was gained during a huge hiring push, and moving into a new center. That being said, the planning and implementation of that move was not handled well. It went well at first and then spiraled out of control. The department started to hemorrhage really good people because they weren't willing to put up with it. My .02 cents.
Supply Chain Analyst (Current Employee) – Denver, CO – February 8, 2016
The company as a whole is great, I have not found a person at any level that I do not get along with. Great deal of respect is given to all. Advancement is there for anyone who wants to put the work in and has the drive. Overall the best company I have ever worked for. The best part of my Job is the ability to assist people in doing theirs, training and support. I have learned so much about the IT world, I would have never thought I would have learned. The daily challenges that come my way as a support role, keeps me networked, and constantly learning. Hardest part for me is when I cannot help, when things are not in my control to help.
Senior Technician (Former Employee) – Madison, WI – February 8, 2016
If you genuinely care about providing top quality service to your customers, look elsewhere. Management only truly cares about how many stops you can do in a day. Good employees are run through the ringer picking up the slack for the less motivated. Bottom line, in the Wisconsin area it seemed more like they would just hire any warm body to fill a spot. Super high turnover rate in the tech side of things. After 8+ years of their lackluster management I parted ways. BEST career decision ever. Super high stress and mediocre pay.
When you get to go home at the end of the day. Free cable
SUPER STRESSFUL if you actually care about your job.
Sales Representative (Former Employee) – Saint Ann, MO – February 3, 2016
I worked as a inbound sales rep and initially it seemed promising. It was basically a "learn as you go" situation because the training was always behind on what we actually needed to know. Honestly I think the trainer couldn't have cared less. This is a high stress environment. I repeat; High Stress Environment! Although you do not work on commission alone, you will work for every dime you make and if you do not management will be breathing down your back to ensure youm do, or you are going to be on the fast track out the door. There is NO job security. Oh and please do not have an emergency or dare need a last minute day off, accomodations are few and very far inbetween.
great benefits and decent pay with commission
work/life balance, better not have a bad sales day
Direct Sales Representative (Current Employee) – Asheville, NC – February 3, 2016
The opportunities at Charter are endless. Its all of what you make it at Charter. Plenty of training on the job etc...The new CEO is definitely are making lots of new changes within the company as a whole
Internet/Phone Rep (Former Employee) – Louisville, KY – February 2, 2016
High paced, makes day go by easy. Friendly and professional atmosphere. Hardest part of the job is dealing with numerous outages on a daily basis, however a company of that size is expected to have some issues. Most enjoyable part of the job are the people working and the vastly diverse groups.
Field Services Supervisor (Former Employee) – Casper, WY – February 1, 2016
A typical day at work begins with each tech being over routed for the amount of time in the day, and what is expected of them to do for each house. Each tech really wants to help the customer the best way they can, but too many policies have been put in place that takes time away from the tech to be able to properly serve the customers.
You learn everything you need to be a successful tech, and this company is big on promotions. This is a "self-promotion" company. If you score good on your Scorecard, you get enrolled in the next training class.
The immediate local management team is great. Unfortunately the Regional Management team, and above, lack any kind of understanding, and ability to care about the employees, and what they face daily in the field.
The other techs you work with, and the office staff is great. Everyone is there to help the customers as much as they are allowed by the constantly changing policies. Overall, it is a great group to work with.
The hardest part of the job, is the time constraints the techs are under to bring the houses and businesses up to Charter's standards, all while getting the additional work done for the customer. It makes it difficult to get to each appointment on time.
The most enjoyable part of the job, is even though the routing is rough, every day is different. The job is never boring. You meet great people every day.
Broadband technician (Current Employee) – Madison, WI – January 26, 2016
Charter is a fast paced competitive employer with tons of advancement opportunities. However the drawback is that in Wisconsin the weather is less than favorable without being 20 feet in the air on a ladder in the snow.
Administrative Assistant II to Vice President/GM (Former Employee) – Vancouver, WA – January 25, 2016
Working at Charter Communication was a great experience on many levels. The caliber of the people working there is top notch and I was given the opportunity to learn and hone my skills as an administrative assistant. The role offered me the flexibility to work and interact with many groups within the organization from the top level executive team to those working on the field. I was able to bring my communication skills to a higher level.
Overall my experience working for Charter was a positive one on a professional and personal level.
Customer Service Representative (Former Employee) – Bridgeton, MO – January 23, 2016
Actually one of the worst places I have worked. The pay is good but that's about it. In nesting the mentors talk about u behind your back like your incompetent. They talk to you like u been working there years like they don't want to help you. Management is iffy. Your basically lying to the customers. Every customer that call is almost livid but they expect for you to be off the call in a timely matter but you can't resolve the issue. They hire anybody so everybody confused. I could go on for days. Be careful working here.
Billing Advisor (Former Employee) – Fond du Lac, WI – January 21, 2016
I loved working there in the beginning but it did get to be too much and is definitely not for all people.They had catered lunches Monday-Friday which is nice so you didn't always have to eat out of a machine .