The Charter Retention Department is strictly a performance and numbers orientated environment
Retention Advisor (Current Employee) – Walker, MI – June 4, 2016
In the Retention department you are taking calls from customers that are calling to either lower the bill or completely disconnect the services from Charter Communications. Your job is to save the customer and keep as much retained revenue as possible. This is a very performance and numbers orientated environment. The management is looking at all kinds of stats every day. It seems that management is always looking for something wrong, no matter how well your metrics are.
I have learned how to use effective strategies to retain customers and sales in a phone environment at Charter Communications.
Even though a Retention Advisor is a stressfull job. Charter does have great benefits with Health Insurance, Dental and Eye Insurance, Life Insurance, 401K, Short and Long Term Disability. I do enjoy my co-workers too.
Growing Company with Great Benifits
Stressfull and under appreciated job